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January 2024 by Alex
I went to this store to ask for a boost store location nearby and the store agents were so convincing and polite and ended up moving my number from boost to metro happily . I must say the customer service I received was one of the best till now and I love the service so far .
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January 2024 by mafer marquez
I love the service in the Store, they have a lot of knowledge about the plans and they help the customer with all the questions they have regarding cell phones and metro services,Gilsa, Darlyn, Sur, Abu and Fernanda are an excellent team.
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January 2024 by marcela gomez
Been a loyal customer for decades & got a separate phone which was cute from a polite professional attentive knowledgeable redhead girl but once I got home I discovered it was a headache to text so returned but couldn’t exchange so went across the street to buy a better phone with internet text & calls for just $100 w monthly phone bill at $20 instead of metro PCs’ new phones bill which is $45 so I may just change my whole account across the street because of this stunt. I love metro PCs but not allowing me to exchange a phone I just purchased is disappointed especially when your competitor across the street has lower prices. Y’all better investigate before y’all buy.
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January 2024 by rosalia correa
Never experienced such bad customer service.Maybe they don't have any employees working today.
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November 2023 by Tiky Tiky
A very happy customer. They help me in fixing my phone which I did not even purchase from that store . I went to other store and they told me to go back to the store i purchase from. Very friendly staff and clean store .
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November 2023 by Monica Saran-Nace
Don't use this location. It has a bad customer service.
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September 2023 by Eduardo Rivera
I went to different stores because my SIM card was lock no store was helping me with this issue but then I came to 3006 broadway and they were very helpful and charge me nothing .
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June 2023 by Tifah Boyd
Went to this location after a bad experience at the 48st store. The lady was very nice and I like my new phone had it for a month now. The only thing I was hoping for is a better selection of cases. Everytime I get a new phone they never have cases that I like I end up getting it just so I can protect my phone from falls but then I go on Amazon and buy one
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April 2023 by Eva Vincey
My mom bought a $199 Galaxy A13 5G phone even though last time my mom went to to this phone store she only paid $179 when my mom got the phone and came back home with it it wasn't working properly and it was cutting off and on it didn't even last a day please save yourself and do not go to this phone store because there's people in the phone storethat will scam you out of the original price for a phone even the iPhone don't work properly I'm changing to a different company and I suggest that if you're going to this phone store switch to a different phone company or go to a different Metro Plus because you end up getting a phone that does not work and you waste your money because some other guy paid $600 for a phone delivery but never received it from them but like I said again please save yourself and your money and do not go to this phone store I hope you're having a good day and this will help you
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January 2023 by Princess Sanchez
I purchased a phone (A13 5G) and all the accessories. Darlyn was very knowledgeable about the product and transferring of my information to the phone. He was very respectful as he patiently explained to me about the phone. I liked him very much. The first time I had contact with Darlin was when I purchased the A7 lite Samsung tablet. I was very happy to see him in the store when I returned to get a phone. I wish him all the best for 2023. His service is very professional.
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December 2022 by Rafael Dominguez
I needed help for cleaning my phone, went to three different metro and they had very rude employees and wanted to charge extra fees just for deleting an application .I came to this store and they very very professional and helpful and did not charge me any fees . Love it
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December 2022 by Suad Payares
Great price and amazing costumer service
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November 2022 by Luz Torres
Best metro store I have ever been. Manager Sur is very helpful and polite.Will always come back here.thanks
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November 2022 by Tina Graham
Got two phones. Ok. Paid more then I wanted and couldn't get a receipt on that day.
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November 2022 by Yehoshua Tikvahntez “sal” sal Peretz
I order the Samsung flip, I put a deposit of $600.00 dollars ,it was never delivery. I called more than 5 times before going to the store after a week waiting and there wasn't any phone.I asked for the refund on my credit card and the people there ( a woman and a man) told me to call my CC company. The refund should be done in the store terminal not me calling my CC company. So don't go back there, the store is not the same as few years back, the employees there don't care about customer care. They should be fire for being ignorant about the refund process. Save yourself time and money go somewhere else
