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January 2024 by Walid wail
Did my blood tests 15 days ago and still havent received the results back. In other locations i used to get them after 3 to 5 days. Im still waiting for the results so i can have my medication, my provider said he hasn’t received anything from them, i tried to call the number provided but it s just a voice mail.Like seriously what s wrong with you ?
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December 2023 by Luis B
Unsanitary place
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December 2023 by M Z
2023 review: can feel clearly that the office environment is more professional, personnels are nice and professional. So adding one more star, and wish to see its continous effort to serve the community?❤2022 review: We visited the morning after Thanksgiving, would have given 5 stars because one girl with round cute face was very professional and a problem-solver(sorry forgot her name), but the other was cold and indifferet(long and skiny face). Its a pity the service depending on lucks...
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December 2023 by Richard Parag
Very rude.
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December 2023 by Amy Hochman
I vowed I would never go to this lab again, and only came back here after years away because the other lab in Astoria I went to has closed.What a pleasant surprise! Even though they were fully booked, I decided to try my luck putting in my info for standby and was given a slot within 10 minutes of my arrival, and seen at exactly the time of the given appointment. Zero wait time.They now have a larger staff so they can handle more patients and see people in a timely fashion. I hope this level of staffing doesn't change any time soon.I had an excellent experience.
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November 2023 by Jacquie Swears
Quest goes smoothly enough for me because I know not to bother showing up without both a paper prescription and an appointment. The staff here were courteous with me. But the place is really worryingly dirty, and not the only Quest location I've seen this. You can see where liquid has trickled down the walls and dried there without being cleaned. It doesn't inspire confidence when they're about to put a needle in your arm. At this location the turnaround time was quick.
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November 2023 by Gabrielle Gordon
I was expecting a sub par experience from all the reviews, pleasantly surprised how good it went . Had an appointment for 10am showed up at 945 (as they suggested a lil early) and checked in. I was seen on time and out the door shortly after.They take a card to hold payment for if insurance doesn't cover your labs. Instead of just sending the bill, I was a little surprised by that but no big deal. Overall a good experience.
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November 2023 by Claire Mooney
Very kind, professional, and helpful staff. Excellent signage with clear instructions. Annoying that they’re always overbooked but that’s the fault of the company and not the very nice people who work at this office.
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November 2023 by Jerrie Z
If you’re late to this place by 2 mins, your appointment will be gone. There’s a lady working in the waiting room even though she seems like a person who’s just sitting there and reading her novel…
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November 2023 by Jag ..
The woman who is there to support patients as they come in looks bothered (she either doesn't her like her job or people or neither) She's rude! She doesn't have answers for anything. Not sure what she's getting paid for. Isn't her job to support everyone coming in?
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September 2023 by El Pt
The only lab available in the neighborhood making itself unavailableQuest is claiming they provide 'seamless ' services and all can be done online - not true. Impossible to get appointment at Astoria location. We walked in and were almost denied servicesPerson at the front desk was incompetent, could not locate records in the system or help to register. When I asked to speak with the manager, she claimed there is no manager available. I never seen medical institution with no management available to speak with the customers.Facility is not clean, even unsanitary. Adding photoI hope Quest management (Impossible to reach through toll free number) sees this review and there would be some improvements made in terms of services and cleanliness
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September 2023 by Alex Mr
On two occasions my doctor has sent me my very delicate and important blood tests that in this place have been ignored due to negligence and lack of attention. The first time was May/2023 and now in July/2023 my doctor is still waiting for the results of the analyzes that they did not carry out, taking into account that he had a doctor's order specifying each of the laboratories, it is truly a danger to trust this company because you think that They are doing their job correctly but negligence can cause a bigger problem in your health due to lack of attention to their work. I expected good results thinking that my doctor has not called me exactly that everything is going well now I realize that I have no response from the two tests that are very important for a diagnosis. This is the most irresponsible thing they have done with my health.
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September 2023 by Beatrix Judit
I was sent to this location by my school/employer, we only get certain 3-4 days to complete drug test that was prepaid, so I scheduled 4 weeks in advance.I was 10 min late from my appointment so an unaccommodating and mean young female told me I have to log in as a walk in and wait until the end of the day, what is totally fine BUT, SHE ADDED, MOST LIKELY I WONT BE SEEN today BECAUSE THEY ONLY HAVE ONE DOCTOR! People who are so unwilling to help or show empathy for others shouldn’t work in any field within healthcare.
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September 2023 by Bronsen Valentine
If I could give half of a star I would. This location has the rudest, most unhelpful staff in all of Quest Diagnostics. Do not go here, save yourself the hassle. With or without an appointment you will wait for hours, they are slow and unprofessional.
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September 2023 by katherine remache
Terrible. Always short staffed and when you do see someone to ask a question they give you attitude. Honestly only came here because it was close to my doctors office but other than that I would recommend going somewhere else.
