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February 2024 by Lawrence Johnson
Very good
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January 2024 by Donovan Gilmore Jr
Horrible still haven’t received my items from the store and the manger is doing something fishy
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January 2024 by NISHA BROWNE
The staff is very nice and goes out of there way to make them happy I have been with them for 7 years and I am very happy with my outstanding service
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December 2023 by Kristen Pearson
Store staff is always polite and ready to help
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December 2023 by Sharonda Hunter
if I could leave negative stars, I would. DO NOT RENT FROM THEM! They tell you that you have to have a card on file to rent but its really so they can have a card to charge without your permission. And don't use anyone else's card to make a payment cause they steal from your friends too. They take double the payment when they can then hide behind their "policy" to try and justify taking peoples money without their permission. If you can't buy it flat out, just wait til you can. DON'T USE RENT A CENTER!!!
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December 2023 by Ja'rel jennings
The service was excellent. The guy who came to deliver my bed was very professional and nice and very helpful.
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December 2023 by Erick Izaguirre
I hope someone can fix this problem and someone will be in favor of the client that I am!! ok, unfortunately I went over the three months of the contract, however I have continued to pay unfortunately this week I was 4 days late and the manager of Astoria treated me in the most despotic way I had to leave work because she called me like 20 times to my cell phone and I work in a place with hot oil I told him I can't talk and he still insisted he told me that I was irresponsible for spending 4 days that he was going to send me to court because I'm on the street and I don't pay my bills and She doesn't know me, she yelled at me, she wouldn't let me speak. In fact, I had a nervous breakdown. I had never been treated so badly or humiliated like that. It's a shame that they hire people like that who can't speak respectfully to their clients.
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September 2023 by Samantha Santos
Horrific store and customer service. DO NOT ORDER ANYTHING HERE. Delivered a treadmill that didn't work. They told me a new one would be delivered, it wasn't and I received no phone call about it. I called and they said the new treadmill also didn't work and that's why it was not delivered. They told me they would order yet another treadmill. Of course I did not receive a call about the delivery for the 3rd treadmill- so I called and was told the 3rd treadmill also did not work. Spoke to the manager the next day and was told the employee lied to me and never ordered any new treadmills and that the truth is that the treadmill is backordered for weeks. Now they promised me a refund and are telling me it could take up to 2 months to receive it. Called back to confirm the refund and the same employee that lied to me- is still working there- and hung up on me when I asked questions about expediting the refund.
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May 2023 by tay l
Very professional and helpful Violeta is amazing and love what she do and also to add she keeps the store smelling amazing with return and recommend friends and family thank you
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April 2023 by Moe Dutches
Absoultely terrible , crooks and robbers , paid quadruple price near $3000 for for basically low budget nothing excuse for a bed . Manager has a terrible attitude , my account got “messed up” they fail to report payments. Desk people have no idea what’s going on . DO NOT SHOP HERE
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April 2023 by Carrie
Rent a center makes it easy for me to afford furniture and housewares that I need.
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February 2023 by Kathleen Hall
The RAC in Astoria New York is honestly led by a group of unorganized people. My payment agreement is tied to the wrong couch and the lack of communication within their team is so poor that they can’t even communicate to each other that they’ve spoken to me so I get constant calls and texts from MULTIPLE PEOPLE for the same thing I already cleared over the phone. Definitely needs a rehiring process.
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November 2022 by Joseph Thompson
Red flag: Sales agent talks really fast to cause confusion. I had to threaten to leave the store because he kept constantly talking over me and talking too fast. Definitely a sleazy sales tactic, Ultimately canceled my order because of that
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November 2022 by domani woodall
Store manager here is the most disgusting person to ever work for this company!! Taking legal action
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November 2022 by Charlotta Williams
To tell the truth was surprised to see the drop in their quality in the furniture for the price very over priced when they first opened the things were so beautiful and unusual now its hard to find one nice thing at the store on Steinway in Astoria so people don't waist your time for the money your paying you might as well go to Raymour and Flanigan better sales and the most professional experience they don't promise you things that they can give you like Rent-A-Center and the furniture is the most beautiful unusual affordable you can find they also go above and beyond to find you something that's suitable for your apartment and affordable they also offer water as soon as you enter the store after my poor experience with Rent-A-Center on Monday my furniture had to go back because it didn't fit okay I understand that but they promised to get me something just like it but a little smaller details would be missing but it would have been the same color I got to the store no color no couch or love seat they deceive me and they weren't too hopeful about finding something from another store or on the computer they only said I could choose what they had in the store and what they had in the store was not my style for what I wanted I'm not blaming it on the staff im blaming it on their management I used to shop there years ago my kids were younger because I was on a budget and they always seem to come through but now I was very disappointed not satisfied at all will never shop there again.
