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March 2024 by Danielle P.
This has been my bank since I first moved to Astoria in 2011, and unfortunately it's gone down hill over time. It seems like no matter what time of day I come here people are cramped in the entry way waiting in line to use the ATM, and at least one if not multiple machines are out of service at any given time. On off hours there's always someone in here trying to hustle me for a few bucks which, hey, we all do what we need to do in order to get by I guess. But it doesn't make me feel very comfortable to be taking cash out while there's someone begging me for change nearby. The line for any type of in person service is hit or miss, but I've noticed that toward the end and beginning of the month it's extremely long. If there were a better TD closer to me than Ditmars I'd definitely opt for that one, but the convenience of this location will keep me coming back despite all the drawbacks I've mentioned.
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February 2024 by Clara Liriano
I've been a customer for 8 yrs. had a smooth experience until today. I will be closing my account, TD employee at this particular branch decided she wanted to give me a hard time. I walked in at 5:10, bank closes at 6pm and they were not busy. I first asked to open an account as my account had fraud activity and was told to make an appointment, then went to the teller to withdraw money, and was sent back to customers service. Customer service said she couldn't help me because she needed to call the fraud department and it closea at 5pm. I called TD and was told Fraud department closes at 9 pm. Disgusting service and staff, will never again bank with TD.
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February 2024 by Muajul Chowdhury
Terrible wait time. Usually only one or two counters have tellers while the other staff are just walking or standing around. The tellers are usually also just taking their sweet time chit chatting with the customers. This is something I've experienced every time I come to this branch.
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February 2024 by Kevin J.
These lazy, stupid blockheads have only 2 tellers, and if you get stuck behind loser problem child, none of posturing senior employees standing around have the sense, or care, to open another station. SUCKS SUCKS SUCKS
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January 2024 by VANESSA LARGO
The service from the cashiers is absolutely slow even seeing the long lines. This branch has always had the same problem. I spent 30 minutes in a line of 7 people just to make a cash deposit because the ATMs there are also usually out to service.
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January 2024 by Milo Kaminsky
Absolute trainwreck customer service. Nothing wrong with the employees, just not enough of them. You will wait and wait and wait and wait and wait and wait and wait and wait. There’s a Chase across the street that you don’t need to wait very long
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January 2024 by Adelle Blauser-Wilson
Horridly understaffed. Lines are always 30+ mins just to make a deposit with a teller.
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December 2023 by Ljubica Starčević
Horrible!
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December 2023 by Bouchra Siroua
The worst of the worst of all locations, for an amount as little as $100 you have to wait in line for over 30 min, there is only two tellers working as slowly as a snail, and the machines outsides to make a deposit are not working( not accepting cash) for over a week now!
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November 2023 by Touseef Chowdhury
There Customer service is very slow and unprofessional
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November 2023 by karla cea
Doesn't make sense to make an appointment if they don't respect the time!! Our appointment was supposed to be at 10 am… is 11:42 and we continue waiting… ?♀️
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November 2023 by Jose Brisita
Worst bank ever...bad service and be prepared to wait about half hour in line to see a teller..
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November 2023 by Mario Veliz
Terrible service, more than an hour to be attended to update data in my account
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October 2023 by James B.
Terrible service. Don't come here only one teller. Stood on a line that had 8 people and they didn't have the common sense to open up another teller. Ridiculous waited over 35-40min and I was the 3rd on the line.
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October 2023 by Francisco Leon
This td bank is slow they take long to serve your needs I rather go to the one in ditmars or sunnyside where they serve your better
