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September 2022 by David S.
There is something seriously wrong with the pharmacy. My Dr. sends 4 prescriptions every month to them. One is a controlled substance and can't be filled for until sometime after they receive it. I usually call to make sure things are in order around the time it needs to be filled. Last week I called 3 times, was put on hold, disconnected, put on hold again, then someone put the receiver down and forgot about it, so I could hear all the business being transacted. When I finally got through to someone (after 45 minutes), I was told the prescription had expired. I asked why it wasn't filled before expiration, they told me it was the system and that my Dr. should send the prescription in a couple of weeks after I see him. I wondered how a place could lose the prescription and was told "It's the system". Two other meds were due to be refilled this week and I got a message saying it would be ready on the 11th. Then I got another message saying it would be the 15th, then another saying the 21st. I was concerned so I went to the pharmacy to ask about it. Was there a problem getting the meds? No, it was really busy what with the new booster and they were short on time. I'm in favor of people getting the booster but they're too busy to fill their scripts? They told me it would be ready today but I got a message saying something was wrong and my Dr. needed to call. He called and they had him on hold on the Dr's line for 27 minutes. (He was steamed.) This is the height of irresponsibility. I picked up my meds and am never going to trust them them with a prescription again.
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June 2022 by Mike R.
This location is in the sewer. The workers are clueless, inventory is non existent. Lines grow while the cashier asks if you want to donate your change to some bogus cause. How about you scan the item and take the money and move on? The pharmacy is abysmal-they hire the most clueless people I have ever encountered. Rude as well. Simply avoid this place.
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June 2022 by Robbi M.
I am an avid shopper of Walgreens and Duane Reade for my mothers medicines and had to go to this location because it was the only one that had what I needed. I scheduled a pickup via the app because my money is very scarce and I noticed buying it on the app made the item 5 dollars cheaper. I grabbed the item and told the Indian/Asian woman with the head wrap that I did a Curbside order but I picked it up already so she does have to. She got angry at me for making her job easier and went on her device and canceled my order right in front of me and when I asked her why it's canceled she lied and rudely said because the computer thinks it's out of stock which wasn't true because there were several of them on the shelves and nobody went to the shelves to verify so how could her or the computer know. If it was out of stock in the first place then the order wouldn't of been able to go thru. She did this purposely and out of spite just because she didn't understand why I just paid at the register normally. That's why I don't buy in-store anymore because of the rudeness of the employees who judge you. I am calling it in and filing a complaint with corporate because this is discrimination and pettiness. If she wants to play games I can be petty too. I'm tired of this ghastly behavior whenever I have to shop in there. To make matters worse I now have to come out of pocket and spend more money because of her disrespectful behavior. I'm disgusted by how she treats locals within the community. Please shop elsewhere if you can.
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January 2022 by Andrew S.
Duane Reade has become horrendous. They belong in a city with horrible companies like the MTA. They only ever have one person in the pharmacy. So if you're there to pick up meds and run, it's not happening. You'll wait minimum 20 minutes. Second, if you call the store or pharmacy it's a minimum 30 minute wait even if there's one person ahead of you on the line. And like clockwork when you're next in line, the number disconnects or a message comes on saying due to technical issues you have to call back. And hangs up. AFTER you wasted your life for half an hour. Lastly, the pharmacies are no longer open on weekends so if you can only run errands on weekends you're shit out of luck. Because it's NYC: screw the customer! When you try and refill prescriptions on the app it automatically cancels them and doesn't tell you. To describe this company as a cluster f would be a massive understatement. Boneheaded ideas and practices and no one available to answer questions or help. One thing's for sure, I'll be filling my prescriptions elsewhere moving forward.
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November 2021 by Phil H.
Typical Duane Reade location. Clean, well organized, and fully stocked shelves. Helpful staff who assisted when I needed some shaving replacement cartridges. Why do they lock these things up? All Point ATM machine on site
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October 2021 by Farzana R.
The pharmacy at this location is so disorganized. Waiting in line for a flu shot, all while two staff behind the counter get into an argument for everyone to hear. He looked up my information on the computer and said he'd be back with paperwork for me to fill. But he got so into arguing with his colleague that I never got it. Another staff finally came to the counter and got it for me. I was told to wait a few minutes for the shot. The person behind me was there for a flu shot also, but after about 15 minutes, she was called before me. I waited for about 40 minutes before I went up to the counter to inquire. Apparently the pharmacist just didn't "see" my paperwork. I finally got my shot but left feeling pretty pissed about it. This is also the pharmacy that's closed on the weekends. Get your act together!
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June 2021 by Catharine C.
I owe them a huge debt of gratitude -- I was having issues getting one of my prescriptions refilled, and one of their pharmacists really stepped up to help. He called my insurance and was able to get me my medications, even though he was stuck on the phone with them for an incredibly long time. I'm incredibly grateful for all of the help I received.
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December 2020 by Sadri B.
dont believe the liberal media hype saying that paper towels and toilet paper is hard to find cause at duane reade on broadway in astoria i found enough of both to supply a small nation in africa. this particular d.r. has plenty of foot traffic and i notice many folks buying beer before hitting the hookah joints on steinway that dont serve booze. i got my scott paper towels for 5 bucks for 6 rolls and them rolls have gotten really thin and i got my walgreens brand bathroom tissue paper for 5 bucks for 9 giant rolls and its just as good as scotts. i did grab the weekly sales flyer and picked up a few more things on sale, i was pondering if i should grab a box of female pads which was also on sale but unless i get a nose bleed or make medical history i declined. good d.r. in astoria thats well stocked , clean , christmas decor ready and the magazine section has all the latest mag rags for my enjoyment.
