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May 2023 by Ricky Rainone Jr
Always picky about my hair, but I've been coming to see Kathy for years and will continue to do so.
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January 2022 by andrew mathews
The women in this establishment are great.
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January 2022 by Marissa Nichole Hunt
Amazing work! Couldn’t be more happier
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June 2021 by Kaley Garman
I have been getting my hair done for 20 years and never have I been so dissatisfied with my hair! I was in tears and that is not an exaggeration. On top of that I had to go to a job shadow/interview two days later and had to find some way to hide the monstrosity that not only was I charged way too much for, but she tried to charge me an extra $100 on top of it when I went back trying to get it fixed! The pictures I am including are 3 I showed her of what I wanted, 1 of the hair that I came in with, 1 of the process the first time I went in there as well as the results immediately after (total of 6), 1 picture of the middle of the process when I was there to get it fixed, 4 pictures of the final result and 2 pictures of the results after I paid another stylist to fix it. The first time was not bad but it wasn't what I wanted and the rose gold/pink color washed out in a week when I only washed it twice. I understand that color doesn't stay in very long, but after I went someplace else to get it fixed the pink that she put in lasted a lot longer and I did the same things that I did after I went to Alter Image. I am not saying that the other stylists there aren't good, I have no personal experience with them so I cannot say either way. I went to the owner and never expected to have such a horrible final result. When I went back in the second time I said I just wanted her to add some white blonde highlights and more rose gold. She said she had her own plan so I trusted her, which apparently was a huge mistake. I wish I had never gone back a second time even though the rose gold had washed out, because at least it looked decent. She did a bleach bath on my head and never toned me. Then after I had asked her if she was going to add lowlights since she removed all the color from my hair, she said she could and tried charging me an extra $100. She also never filled my hair before adding the lowlights, so my hair turned green! When I told her that I had a problem paying the extra $100 for the lowlights, she argued with me that she did the same thing that she had done the first time so she wasn't sure why I had a problem with it. The first time she used foils to highlight my hair, the second time she did the bleach bath. Luckily I took pictures of both the first and the second appointment so I could show her the difference. I'm sure you can see from the pictures that my hair was drastically different from her first attempt to the second. My hair was lemon yellow, green and light pink! I looked like an Easter egg! I have never been that upset over my hair not coming out the way I wanted! My fiance said that I looked like a "cancer patient losing my hair." For him to say something like that, it must be really bad because he doesn't usually care what I do with my hair as long as I am happy. On top of all of that, I had to make an emergency appointment someplace else to get it fixed, paying an additional $95. The woman who fixed it told me she couldn't believe a salon owner would let somebody walk out of their salon looking like that! She kept commenting not only on how "streaky" it was, but the fact that it was "green and lemon yellow." I know that the owner at Alter Image has done wonderful color jobs in the past, that's why I went to her in the first place, but after my experience there I have been telling anybody and everybody in the area not to go there. Like I said previously, I am only referring to the owner, I don't have any experience with the other stylists who work there. I'm not asking you to take my word for it, that's why I've included pictures. I'm sure she will argue this review but I don't know how you can defend the dye job that I was left with. You can try hiding it with curls all you want, but no amount of curls would make that color acceptable!
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January 2021 by Emily Vroman
had an amazing experience
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October 2020 by Courtney C.
I recently got my hair styled here for a wedding here. The stylist I had was great and made my hair exactly the way I wanted it. I had the option to get my makeup done here professionally, but opted to do my own. The downside to this review is that of the other hair stylist/makeup artist who was working that day. She did not style hair or apply makeup to my fellow bridesmaids' wishes. The hairdos came out okay, but the makeup was HORRIBLE. There was no blending of foundation/eye shadow/etc, no eye liner, and the colors they wanted were not even applied. The makeup artist put what seemed like children's lip gloss on their lips, to which the girls immediately wiped off in the bathroom after having their makeup applied. My fellow bridesmaids looked like clowns and paid $50 a piece for their makeup sessions. After our time at the salon, we rushed back to our hotel to fix the tragic makeup mistakes before the ceremony. Overall, the hair styling was decent. The makeup-not so much. Rating 3/5.
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October 2020 by larissa stripes
Amazing salon had the best experience, my hair came out amazing.
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September 2020 by Ashley Vroman
Great people loved my hair definitely going back thank you holly
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November 2019 by Crystal Root
Chansa is the owner and does a magnificent job! U won't be disappointed
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September 2019 by Keri AnnMarie
Booked an appointment online for a cut & balayage, came out AMAZING and really enjoyed my experience at alter image. Chansa and her co worker made the entire process really pleasant. Great conversation & atmosphere
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May 2019 by Paula Gray
Awesome !!!!!
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March 2019 by brian Miner
Took me and my 2 boys in without appt and did a great job on hair.very pleased. Will be return customer for sure.
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July 2018 by Lili Becktell
In my quest for a hair salon that was open one Friday, I walked into Alter Image and said hello. The owner, Chansa, greeted me right away and fit me into her busy schedule. The salon was so neat and tidy--I was really impressed!
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July 2018 by Lili B.
In my quest for a hair salon that was open one Friday, I walked into Alter Image and said hello. The owner, Chansa, greeted me right away and fit me into her busy schedule. The salon was so neat and tidy--I was really impressed! I experiment with my hair often, but lately I'd let it fall to the wayside. I explained that I wanted something shorter, but that my hair was frizzy, fine, and curly...and I really didn't want to look like my mom. Chansa did an amazing job with my curls. She styled it wet and scrunched in some very light hair cream, and I was so very happy with it. Overall she was easy to talk to, super kind, a great stylist, and I look forward to seeing her in four weeks. We're doing fun colors next! :)
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November 2017 by Mal'ki Jett
The owner was very sweet and my cut came out wonderfully. I found the place randomly since I was only passing through Auburn but I'm glad I wound up there. Would defInitely recommend this place to friends and family.
