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December 2023 by Sherri Putvin
I love Americu!! They have always steered me in the right direction..always very pleasant and helpful! AAA +
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October 2023 by Jacquelyn Auer
Most Americu branches are great, and the office staff here have been very helpful in the past, but the tellers have an attitude and the branch manager doesn’t care.I had an issue with a teller, who made it very clear she could help me with my issue but absolutely refused to. I went to another branch and got the issue resolved no problem. I should not have had to do that. The branch manager was rude when she reached out to me. There was no admittance that the issue should have been resolved, and said I was able to get it resolved at another branch because they weren’t following proper protocol.
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October 2023 by Scott W.
If you like long lines and rude unhelpful employees this is your bank. They will yell at you if you get frustrated with the long lines. Then they will threaten to debank you if stand up for yourself. Stay away from Americu in Auburn. They have less than 3 stars on most reviews.
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October 2023 by Jacquelyn A.
Most Americu branches are great, and the office staff here have been very helpful in the past, but the tellers have an attitude and the branch manager doesn't care. I had an issue with a teller, who made it very clear she could help me with my issue but absolutely refused to. I went to another branch and got the issue resolved no problem. I should not have had to do that. The branch manager was rude when she reached out to me. There was no admittance that the issue should have been resolved, and said I was able to get it resolved at another branch because they weren't following proper protocol.
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June 2023 by Zoobenoo Elgenubi
Don't bank here.Closed my account 2 years ago, somehow they reopened it and someone charged money to it.I moved away, and they attempted to allegedly contact me which they did not.Even with all the evidence that it was their fault I'm still on the hook for an illegal transfer from an account that I closed and have paperwork for being closed.tldr.. Americu is a bunch of scammers.
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March 2023 by Diana Stevens
Been with this bank for 5 years..So far been very happy with their setvice..
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April 2022 by James Riley
Alina at Americu is an amazing person. Very helpful in the manner of banking and financial services. I can not ask for a better person to work with me on my financial goals.
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February 2022 by Dan Vitale
Not accessible by phone to sk a simple question. Customers left out in the cold. Changing banks.
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January 2022 by Sierra May
Edit 12/30: I went in and spoke to Alina (who is a rockstar!) Who completely took care of me.If you have a problem you should go into the branch. Over the phone support can be hit or miss. Keeping original review for posterity.Go elsewhere. Even an online bank. My card was compromised through no fault of my own (etsy account was cracked/hacked) and the hacker racked up 8 overdraft fees. I'm told I can only get 5 refunded as it's a "merchant error" and not a credit union error. It wasn't a merchant error. It's FRAUD. I'm out $90 all for the crime of not having enough money in my account for the thief to steal. How much sense does that make?
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December 2021 by Lynn M. Stock LMHC
There is always always something new to dispute! Whether it be with duplicate or extra fee charges, their "fine print" policies, holds, or system set up on available balance versus actual balance; the "customer service" response is always negative without satisfactory resolution for the customer. I have never had issues like this with any bank in my decades of banking. It's ridiculous.
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December 2021 by Joe Corbett
Multiple times I’ve had my work check deposited and should of been in my account but says pending. I received numerous late fees because of this and AmeriCU says they have no idea why this is happening. Great answer
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November 2021 by DAVE HEFFERNAN
HORRIBLE PLACE TO DO BUSINESS WITH I HIGHLY RECCOMEND GOUNG ELSEWHERE YO DO YOUR BANKING. CURRENT ESTABLISHING COMPLAINT AND Lawsuit shall follow
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July 2020 by What The
My daughters savings account was hacked internally and 500 dollars was sent to another member, she reported it and stoped all activity. Waited three days to get her money back and was still charged $20 for stop payment fee when none of that was her fault. Someone at the bank should be held accountable and be fired or arrested.
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June 2020 by Alex
I've used Americu for 3 years and have been charged much higher monthly fees than most banks charge. Customer service is terrible and the online banking system is just as bad. My card was shut off with no warning or explanation and I have not been able to go speak in person due to my work schedule and my emails have not been answered along with the phone number on the website not working. I would not recommend this place to anyone.
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April 2020 by Eenis26
If you like high overdraft fees and poor customer service this is the place for you! ?