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July 2025 by Howard Perkins
They gave me a good rate on an auto loan and over the life of it I made one late payment back in 2017 because it slipped my mind and I thought I already paid it for the month. The only late payment on my credit report. Even after settling the loan they refused to remove it so I'll never do business with them again.
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April 2025 by Cristina Palladino
They charge you to make a car payment and you can’t use a debit card on the computer to make a payment you have to connect a bank account transfer so weird. DO NOT USE!!!
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November 2024 by Jenna Dorsey
I give 5 Star Bank Credit. Someone online offered to donate money to AuburnRox through cash app. They were able to then use that to get into my bank account and attempt to take money from it. 5 Star recognized this to be odd and shut it down. I’m still a bit leery of banks now, but they are always pleasant. The workers in the Auburn 5 Star bank have been nothing short of helpful and patient.
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October 2024 by Heather Anne
Very aggressive bank practices. They have zero compassion for a person who struggles to make finances meet for even 1 months of a deferment. No souls- no consideration for people in rough times
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March 2024 by Christian Rudio
My father had an account here, getting anyone to call me back when he passed has been a huge hassle. They have one person designated to handle these requests and her phone goes straight to voicemail. They sent the death certificate back without even a note explaining what the next steps will be. Horrible experience, can't imagine why anyone would put money there.
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November 2023 by Usman Maher
Dishonest people, don’t ever finance your vehicle or anything from them, rip off!!!
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October 2023 by Matthew Latinski
Also have an issue with Josie. Does not return calls or update her voicemail. Please don't tell me the usual " we're sorry about your experience. Please call....." How about instead you return my calls? That's doing something about it
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October 2023 by morgen lyons
Customer service is horrible. Very rude especially Josie Apparently she talks to everybody rude and she’s ok with that and then refused to put on the manager on the phone after asking for one. They need to be a little bit more compassionate, because they don’t understand what people are going through. Will not be recommending this bank. And if you speak another language, other than English, your best bet is to find another bank who will help.
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June 2023 by Tonette Tearney
Very nice customer service ?
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December 2021 by Holly Smith
It's impossible to make a car payment. When I call I get a half answer and hurried off the phone and my issue is not resolved, even after numerous phone calls. Do not bank with them.
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November 2021 by Laurel Kachnycz
I use the Auburn, NY Five Star office to do our banking. I always have a great experience there. The ladies are always accommodating and friendly, very helpful!!
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July 2021 by Holly McMahon
It's impossible to make a car payment. When I call I get a half answer and hurried off the phone and my issue is not resolved, even after numerous phone calls. Do not bank with them.
