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November 2023 by Gary McNaney
My wife and i just bought a new Toyota and, for the first time ever, the experience was actually an enjoyable one. Everyone was attentive and answered every question we had courteously and professionally. The deal was seamless. I would definitely buy there again.
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November 2023 by Erica Jones
It was an all around great experience with the team at Fox!Paul, my sales representative, was attentive and answered all of my questions.Matt, the sales manager, was knowledgeable and had open communication with us.Dave, the finance manager, was able to us find the best rates and was very helpful.
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November 2023 by Jewelchick 888
Scott was extremely personal and helpful, as well as Jamie and Mike. Overall, Scott made the experience as enjoyable as possible. Would recommend speaking with him when you need a new vehicle.
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November 2023 by denise wakula
Josh and Clint were awesome! They both worked with me, not only to get the deal I needed, but also went above and beyond to turn a bad day into a great day. Thank you for putting up with me!
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October 2023 by Danielle Gerritsen
My husband has purchased multiple cars from here in the past and we have always had a great experience. This time we were helped by Sean, Gabe and Clint with a new Toyota Sienna. Everyone was very friendly, communicative, patient and professional. We will definitely be back anytime we need another vehicle. Highly recommend!
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October 2023 by Joseph Pidkaminy
So far, the truck has been great, purchased a used Toyota Tacoma sport, really enjoy the vehicle. Fache did replace a few things on it that I asked them to. However, this took over two weeks to do a few simple things, I was told by my sales person that the vehicle would be ready when I arrived the night they told me to come and get it. I was at the showroom nearly 2 hours, waiting for them to finish the vehicle just a simple washing. Salesman told me I would receive a full tank of gas and there was a half tank, afterward he text me and said he would send me a gift card to make up for the other half, it’s been a couple of weeks, I suppose that was not true either. I would not choose this dealership again.
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September 2023 by Jane Viencek
I had a great buying experience when I bought my Toyota Crown with Fox in Auburn. Everyone was very pleasent to work with. Cody was my salesman and I would not hesitate to call on him or recommend him. I'm a happy customer.
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August 2023 by Vrod Muscle
I purchased a lightly used 2018 4Runner on the last day of the month. Needless to say the dealership was extremely busy, but they took care of me like I was a long time friend or family member. I was very impressed with the dealership as well as the amazing sales team.If I need to purchase another vehicle in the near future, I will go directly to Fox Toyota Subaru in Auburn, NY.And I will tell everyone I know about my excellent experience with Fox.
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August 2023 by CrazyFloof
Absolutely the WORST most HORRENDOUS service experience I have ever had in my entire life. If you need to get something serviced, AVOID LIKE THE PLAGUE. and do not bother getting their warranty either! Get a Toyota specific warranty! I explained my financial problems explicitly and they attempted to extort me in any way they could manage. They refused to even look over my warranty to see if anything was covered before looking at my car and on top of that, despite calling and telling them I couldn't afford their fee and I needed to pick up my vehicle, they looked around anyway and made me pay the fee! Even more insane, they refused to do a full checkup of my car. They claimed that they needed 150 bucks for each individual issue and that they would not be looking over my full car at all regardless if i paid 300 instead of 150. So not only were they trying to get money out of me that i CLEARLY STATED I DID NOT HAVE, they refused to even give me my full 150 dollars worth. They knocked one or two things around and didnt even bother to check out the other maintenance light that was on. Absolutely insane.Staff is horribly rude and scathing for no reason and just absolutely heartless ESPECIALLY Kim. STAY AWAY. find a different place, anything but here!
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July 2023 by Ken Noeller
Had a good car buying experience here but there's absolutely no service after the sale. I could write a novel about my bad experiences here but the worst is probably fourteen appointments to get a frozen door lock fixed and they were explaining to me why it was going to be so expensive to have it done. They have to remove the dash and take the steering column apart and...what? this is a door lock. It turns out after many appointments that they ordered the wrong part so I gave up and went to a different dealership, as it turns out they couldn't repair it for me because it was actually under the warranty and Fox Toyota already got paid for the repair three months ago from the insurance company even though they were going to charge me $350 for the repair that they already got paid for. This doesn't even seem legal to me but I got no response back from Toyota care. They probably do this all the time and if they didn't order the wrong part, I never would have known and would have gotten ripped off. So many more bad experiences there prior to this but...they lost my business for life and I would never recommend Fox Toyota to anyone.
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July 2023 by Sam Cassavaugh
All of the folks at Fox were extremely kind, professional, and knowledgeable. This was the easiest car buying experience. It’s obvious that is what they strive for. Thank you, everyone!
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June 2023 by anthony griffin
From start to finish my experience with Fox Toyota was great! The service department had my 2023 highlander ready to go, my sales person Gabe made everything seamless from start to finish. The sales manager even came out to thank me for my business. A all around great experience.
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June 2023 by Tyler Alexander
Service manager Kim is rude and snippy. Brought in my vehicle for brakes due to squeaking and difficulty stopping. Didn’t replace them and then had an attitude with me when I voiced my concerns about how rusted and thin my rotors were. Will be taking my vehicle elsewhere from now on.
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June 2023 by Vivian Balistreri
I am very happy with my new car. As soon as Sean saw the white Camry come off the truck, he called me to visit the dealership.He knew exactly what I wanted. I can’t say enough good things about him. I have been dealing with him for years He is a great salesperson.Clint and Mike were also helpful.
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June 2023 by Patricia Mannino
It was a great experience going to the Fox dealership, everyone was very friendly there the minute I pulled up. I’m enjoying my new Toyota just love it. The best team around and I highly will recommend to my friends and family in need of a car to go to them. Wonderful!!!!
