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October 2023 by Ian Leadley
Came in on a Tuesday morning, no appointment. Was seen immediately after checking in. Maggie and Karen were both very friendly and professional. No complaints.
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September 2023 by Kay R
I would like to know what the point of being told to arrive 15 minutes prior to a scheduled appointment and still have others taken before you? In the past, I would arrive 15 minutes early and skip the line. It has recently changed. Do the techs simply ignore the fact patients have an appointment? I am never one to complain but LabCorp Auburn has seen a huge decline in patient care. It starts with the check in, and the staff. Simply wondering if there’s a point to appointments? Or do they simply ignore that and do first come first serve. The whole point of me coming 15 minutes prior was to ensure I would “skip the line”. If this is not being honored anymore why does this business have appointment times?
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September 2023 by Alex Caban
About 3 yrs ago I brought my son to this lab because it was in the same building as his pediatrician. He was around 11yrs.old. The woman who was behind the desk was pretty rude to start and was rude to my son because he asked 2 questions, which was because he was nervous. He has had blood work in the past and they never had a problem finding a vein. However the rude lady tried getting blood fromage to front where she was sitting and I asked for bandages and she completely ignored me.i currently need blood work and am horrified to think his right arm and she had the needle in and stuck it 4 times under the skin with no success she then did the same to his left arm by this time he is crying because it is painful and then she has the nerve to scream at him as if her failure is his fault. I then said enough we are leaving. So she pulled the needle out put it in the bin and walked out leaving me to clean up my son who was bleeding from both arm. So I walked out front where she was sitting and asked her for bandages and she completely ignored me. Luckily I was able to get the bandages from his doctor next door.
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September 2023 by C A H
coming all the way from Penn Yan I was apprehensive about what my experience might be, however, as soon as I walked in, Maggie was there to greet me, and Karen and her were both professional and pleasant to deal with. Thank you!
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September 2023 by Danny “LiveTheDream” Dreamer
Worst customer service I HAVE EVER SEEN from a lab that serves the surrounding community. I'm an RN and appalled at what this profession is turning into. Is it really that hard to smile and act like you care? Stay as far away from this place as you can. Go to others that actually care.
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July 2023 by AG
Seeing all the negative reviews I was a bit skeptical to go here but I did. My experience was pretty good, although it did happen that on the first visit they did not have a kit that was needed for my lab test so I had to visit again. Other than that, it went pretty smooth and the people were nice and it didn't take long to go in and out including the test/insurance etc.
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October 2022 by K. O.
Great experience at this Auburn lab. Maggie was excellent! Highly recommend.
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September 2022 by amy sholes
They are really nice people but honestly I have to ask what lab values they use. I tested high for cholesterol back in March and just this past week I got a biometrics test and passed with flying colors in every category. Labcorp caused unnecessary fear.
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July 2022 by Cyndy Washburn
I do not like the non customer service received. Three people sitting at desk that can see me but you have to check in on a kiosk. I was changed from regular doctor to here for blood work but can only make appt online......
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April 2022 by Sarah Schardt
Maggie was absolutely phenomenal. After realizing I had to give 6 vials of blood, I got a little dizzy. She politely started talking to me and distracted me from the blood being drawn. She was steady and quick. Highly recommend.
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March 2022 by Matt Nord
Ever since they (sadly) stopped taking blood at Dr. Boules office started going here in Auburn. Haven’t had any issues.
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February 2022 by Alissa Brennan
My Dr. requested I go to this lab because my local labs near Geneva don’t test hormones well. Was a little Leary of this place based on the reviews but must be the people writing the reviews. Maggie did my bloodwork today and was done in 10 minutes no wait. Highly recommend.
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January 2022 by Chloe Mapley-Winder
the staff were incredibly disrespectful they had given my grandma and I the wrong business hours 2 days in a row. then on the third trip the lady with short blonde hair had yelled and raised her voice to my grandma & I, we won’t be back.
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November 2021 by Amelia Holmquist
They were very professional and efficient! I was in and out in 10 min. I loved that you can sign up for an appointment online and check in from your car. I hope we get one closer to Rochester in the future.
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October 2021 by Vanessa MacDougall
Words can’t describe The feeling I felt as I left without my blood work being done. The lack of professionalism, coupled with a lack of being able to find a vein( when I have a great Veins) and puncturing me incorrectly making me bleed everywhere has me questioning the cleanliness of the needle. Do not go there. I repeat, do not go there, ever.
