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September 2023 by Nicole Gabriel
Overall it's just like any other bank. Everyone at this location has always been very helpful and friendly when I go in. Never had any problems or been given a hard time. They have plenty of parking. Wide variety of designs to choose from for your bank card. They have a notery aswell that doesn't cost anything to have notarized. They are opened from 9am-12noon on Saturday aswell. Always have lots of staff on hand to help with various things.
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August 2023 by Jen S
Went on at 11:10 on a Saturday to open a new account and was told "we're not going to have time today". Seriously? I've opened other bank accounts in my life and it doesn't take 50 minutes. Guess I'll be taking my money elsewhere.
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July 2023 by Aaron Ackerman
Was good when I was local. Moved across the country. Closed my account. They mailed me the check. Keep telling me different dates on when my money will be here. No tracking on my life savings. Nothing. No help, won't wire ny funds. Irresponsible. Don't bank here
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April 2023 by Elizabeth Tseitlina
Thank you Steven! I like this bank! Friendly staff and good customer service!
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July 2022 by That Amateur Gaming Guy
The only reason I even bank here is Michelle. She is always so kind and courteous to me. The very last thing I need is a rude teller like my last bank. Keep up the good work girls! You're doing great.
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May 2020 by Nate
Worst bank ever you charge people to cash a check from your own bank that they worked hard for will never do banking there ever unbelievable why don't you give us 2 % to cash a check from your bank
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May 2020 by Kathleen Welch
Love this bank....never had any problems
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November 2018 by Sandra Brennan
I have been with M&T over 20years and banked at this location, Elbridge and the Tops, (closed for some years now) . The staff has had some turnover so they don't know me as they used to. Have ID ready and be compliant to bank practices and there should be no issues. The tellers probably could be friendler, but maybe they all are having stressfull days.. Most seem to count the minutes to closing time. I Try to bank online and ATM as much as possible to avoid the stress.
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November 2018 by Randy Famoly
Made me come inside and pay 2% in order to cash a check drawn on this bank. It's like being strong armed into opening an account with them. I am sick of being taken advantage of at all turns by establishments like this.
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August 2018 by Thomas Gray
Always courteous and efficient. Pleasure to bank there these past 25 years
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March 2018 by Ryan Wright
Read the fine print, anything sounding good or great has something hidden.
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August 2017 by tom traver
Avoid this bank like the plague, complete scam artists. Everyone that works at this location is rude, unhelpful, and all of them lie. They will explain the policies of the bank and then something will happen to your account and they give you a hard time about it. M&T Bank, as a whole, is the worst. There are far better options like credit unions. Do yourself a favor and don't bother with this bank or this location.
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June 2016 by melody miranda
WATCH OUT FOR JOANNE MARR AN EMPLOYEE THERE. SHE GAVE MY FIANCEE A HARD TIME ABOUT CASHING A CHECK. SHE IS VERY DISRESPECTFUL AND NASTY AND I CANNOT FOR THE LIFE OF ME FIGURE OUT WHY SHE IS STILL EMPLOYED THERE.
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September 2011 by A Google User
Customer service lacks big time...I sat in the waiting room to talk to a customer rep ...no one acknowleged me or said a word...one man walked past me 3 times without so much as a "we will be right with you", sorry you have to wait but we are short handed...anything would have been good. And he wasn't waitng on anyone at the time.
