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October 2025 by Solé
did an amazing job getting my washer/dryer repaired and working again!! :) will definitely call back if I ever have another issue
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September 2025 by Gretchen Crane
In Canandaigua, initial service call for the dryer was great, Andrew was an awesome service technician.
After he left, I ran a load through, and it was making a loud noise that it hadn't been making before. So after the landlord made initial contact, I called to setup a follow up. No answer, no answering machine. The following week I was on vacation and got a call that a technician was on their way. They called me, and I had to tell them I didn't schedule an appointment and I wasn't home. Again tried calling to setup an service call, no answer, no voicemail. Almost 3 weeks later, my landlord says she received an automated call about a scheduled service, which we did not setup. The continuous automated scheduling was extremely stressful and unprofessional.
Thankfully I had someone to let the technician in, and finally had the issue resolved.
I don't know how others are having good experiences with scheduling, but that was ridiculous. And although the technician was great, I can't see myself recommending the company due to management/scheduling.
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August 2025 by Eileen McHale
Reister’s appliances in Auburn New York has been our family’s go-to appliance shop for many years. They are unbeatable for reliability and great service. This week we had a new washing machine delivered to our home by two gentlemen who went above and beyond to make it a wonderful experience. When I purchased a machine, I got a straightforward recommendation and chose a machine that was built to last, which is hard to find these days. I highly recommend Reister’s appliances and commend them for great quality service products.
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July 2025 by Christine Bartoszewski
Evan came to my home for refrigerator repair and he was absolutely wonderful. Excellent customer service, on time thorough and explained everything.
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June 2025 by Jackson Foster
I have a three year old GE dishwasher that had a number of issues, Mike and Lisa in service set up onsite visits to address the problems. Pete and Dave and Kyle made visits to my house and ordered parts and they kept at it until the problem was fixed properly. Everyone was always pleasant, professional and friendly. The bottom line is you buy an appliance, but it is what happens when something happens to it after the purchase. The Riester's crew is very good at what they do.
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May 2025 by Chris Gallagher
I worked in the appliance industry for 35 years and I live out of state. My mom still lives in Canadaigua and when she has an issue with her appliances, I usually get a call from her. I have used Riester's for several repairs over the last 20 years and I have found that their service department is super proffesional and accommodating. I don't normally leave Google reviews but after today's service call, I wanted to let people know what a great service department Riester has. Thanks to Lisa and Mike for their coordination and for Andrew the service tech for taking care of my mother the way you would want your mother taken care of.
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April 2025 by Aaron Wise
This wasthe first time I did business here. I ordered a control board for our oven, and it was right on the first time, at a better price than Amazon. Keep up the good work.
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March 2025 by JoAnn Seaman
Reister’s repaired a Maytag washer for me that I didn’t buy from them. It took 3 separate repairs to get this machine working again. They were knowledgeable, kind, efficient and timely. I highly recommend them and will buy from them in the future but definitely NOT a Maytag washing machine.
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November 2024 by K
Lovely repair man fixed my washing machine and now I'm serenading it as I wash my towels. You'll never love your washing machine more than when you think it died a horrible death and its resuscitated by a nice repair guy. He even fixed the broken lock I was just ignoring. Bless.
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August 2024 by James Goff
Found roaches in the appliances
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July 2024 by Carol Leo
I purchased a washer dryer combo
Delivery and hookup was First Class
Additionally, I recently had an issue with GE customer service
Riesters listened and acknowledged my complaint
Shortly thereafter, they resolved the problem and I am grateful for that
Auburn is fortunate to have Riesters as a “small business “
I highly recommend checking them out BEFORE you consider Home Depot or Lowes
On 7/14, i called for dryer service. The service department acted immediately with an appointment
Two service technicians worked feverishly pulling apart and putting together this highly complicated SMART machine
I was anxious yet they were reassuring and professional
So far , so good Please consider RIESTERS as your first choice for appliances
Carole L
Thanks
Carole
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May 2024 by Paul Bishop
bought a house near them. the oven had double pane glass that was impossible to clean. they came and pulled it apart and cleaned it. very professional, I couldn't ask for more. Jim was great.
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January 2024 by Christina B.
My dryer that was purchased at Riester's in Auburn is broken. I called the repair office for weeks. I left messages. My boyfriend called. Every time we called either nobody answered and we left voicemails or we chose the "Sales" option and a sales person would take a message. I was loyal to Riester's, biying my last 4 washers and dryers there, but I will not shop there again. If customer service is that bad, they can keep their appliances.
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September 2023 by Rhonda Jones
They are amazing!! Super friendly and understanding! I had to purchase an appliance for a family member and they were a huge help thank you
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July 2023 by Debbie Walter
I'm very unhappy, no book with washer, says they don't come anymore. Wouldn't take it back, but they did from previous owners. Just unfair..won't do anymore business there. Should of went to lowes..
