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November 2023 by Frank White
On 8/25/23, I arrived at the Baldwin branch to make a withdrawal & ask a question. I was greeted by 3 wonderful ladies. One of them being Patricia, who was attentive, friendly, and informative. She provided me with wonderful customer service. She was able to help me with my issue with some assistance from the person in charge. The staff is friendly & helpful, Thanks again!
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October 2023 by Keith Mandel
Probably the worst financial institution I have ever dealt with in my 55 years of being on this planet. Unable to contact the person that handed me a business card and said call me anytime if you have any questions. Phone calls get routed to a Call Center, Call Center has no information on anything that you could possibly need help with. Placed on hold for 40 minutes. Finally transferred to the branch can’t get the direct number to the branch voicemail picks up at the branch telling me there’s no one to take my call and then I got disconnected. One fail after the next I would stay away from this financial institution unless it’s the only choice you have to be prepared to get the runaround and waste a lot of hours of your life for a simple things.
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August 2023 by DJS DJS (Dj111398)
Always good service. Nice staff.
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July 2023 by Marisol Cruz
Always professional and willing to help . Great staff very friendly
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June 2023 by Reginald Auguste
Great experience. I applied for a secured loan. The loan officer took the time to explain the process. I would recommend Bethpage to friends and family.
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May 2023 by John Keller
HUGE thank you to Diandra, Ivonne, Whitney and everyone else at the bank. They were absolute lifesavers in helping me deal with a fraud scam involving my mother. They were unbelievably patient, spent hours with us. I can't possibly thank you all enough!
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February 2023 by Bryan Jimenez
Christopher was an outstanding teller, it was a pleasure working with him today. I highly recommend asking for him during your next visit.
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November 2022 by Mariano Bustos
If I could give a zero, this would be the case. Such a horrible experience with the branch manager (Yvonne). She was very rude and condescending when denying to open an account for my Aupair to deposit her wages while having all the paperwork in order., She was requesting proof of citizenship or green card. Aupairs come to the states legally to help with childcare needs. Called corporate and they are useless, just like the branch manager. Stay away from this bank and take you business somewhere else.
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August 2022 by Gmail Account
My favorite bank ! I just went in on a Friday few minutes before closing and yessy the manager and the whole team were great and Thorough. Welcoming and professional. Thank you Bethpage Baldwin you guys are the best.
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July 2022 by A Ny
My favorite bank ! I just went in on a Friday few minutes before closing and yessy the manager and the whole team were great and Thorough. Welcoming and professional. Thank you Bethpage Baldwin you guys are the best.
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January 2022 by Jaime Cerqueira
Stopped at Ballwin branch to pay car loan off ,needed lien release asap to give new buyer Manger told me after I payed loan off in cash ,that it had to be mailed out 7-10 days, I was very upset , had buyer on way to pick up car ,later . She said nothing she can do its policy . I called head quaters and they said that the manager could in fact do a lien release on spot if she wanted too! I was mad stopped at a different branch in Westbury which was packed and Manager there helped me in 5m and gave me one! FYI Baldwin branch had no customer at time guess she was either clueless or lazy. Thank you branch manager westbury.
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January 2022 by Jaime C (Jamax99)
Stopped at Ballwin branch to pay car loan off ,needed lien release asap to give new buyer Manger told me after I payed loan off in cash ,that it had to be mailed out 7-10 days, I was very upset , had buyer on way to pick up car ,later . She said nothing she can do its policy . I called head quaters and they said that the manager could in fact do a lien release on spot if she wanted too! I was mad stopped at a different branch in Westbury which was packed and Manager there helped me in 5m and gave me one! FYI Baldwin branch had no customer at time guess she was either clueless or lazy. Thank you branch manager westbury.
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November 2021 by maryann mauro
I love bethpage federal credit union i enjoy doing business with them and the stafff is always kind and friendlythank you bethpage federal credit union for making banking so easylove you guys ???
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March 2021 by Yurguen Rada
Recently I walked in to request information about opening a new account and transfer founds from my other big bank account, bank agent told me straight up need an appointment while no body else was in, as a first time client I definitely should’ve better welcomed service, therefore I understood their rules and set up an appointment to open 2 accounts, and a minor account as well, base in their website requires they denied me, surprisingly it was the same lady from the day I walked in, she clearly said “ the website is wrong” the lack of service definitely made me choose another bank for my personal accounts and my business accounts.
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February 2021 by Rob S.
There's such a lack of service, lack of accountability. I'm afraid they're gonna make me go back to the big banks.
