Cool Nail Salon has received a mix of reviews, highlighting both positive experiences and some concerns. Many customers appreciate the polite staff and the quality of services, particularly praising Tiffany for her excellent work on manicures and pedicures. The salon offers gel and dip manicures, which clients have loved, though some noted the absence of hot towels as a downside. While the salon can be busy with limited staff, leading to longer waits, most clients are willing to return for the quality of their nails. One customer mentioned a disappointing experience with timing during a pedicure, but overall, the salon's welcoming atmosphere and skilled technicians make it a recommended choice for nail services.