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July 2025 by Thelma Zambrano
You guys always provide an excellent service! Thank you!
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June 2025 by Ayanna M
Extremely Disappointed with Pep Boys Baldwin (Store #283)
I had a terrible experience at this Pep Boys location. I purchased two new tires in August 2023 along with the Road Hazard Warranty, which is supposed to cover repairs and replace the tire if it can't be safely repaired.
Fast forward several months later, I brought my vehicle back because one of the tires was damaged. Instead of honoring the warranty and replacing the tire, they just patched it. Not only was the patch job a temporary fix, but now the tire sensor (TPMS) on that wheel doesn’t work—something that wasn’t an issue before their repair.
I paid for the protection plan in good faith, expecting quality service and peace of mind. Instead, I got a patch, a malfunctioning sensor, and a runaround. When I contacted the store about the issue, I was met with little concern and no resolution.
If you’re thinking about trusting this location for tires or warranty coverage—don’t. They do not stand behind their work, and their lack of accountability is unacceptable. Take your car and your money somewhere that actually values customers.
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June 2025 by Michelle M
Courtesy quick service. Abdool was enormously helpful
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June 2025 by rosemary castillo
Booked an appointment online only to come in and tell me that they cannot perform the service. Service person knew it was my car and goes we got new machines. Don’t understand why they don’t contact the customer to update them. Waste of time. I’m
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June 2025 by Patrick Williams
Went in for a state inspection, was quick in and out in 20 minutes
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June 2025 by Mehmet Perezaj
Very good service, I'm hapy wigh the service I got from both guys, the mechanic and the desk.
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June 2025 by April Whiteman
Quick and professional service
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June 2025 by Renae C. Greenman
Don’t waste your time or money. These guys are crooks and liars. Avoid at all costs.
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August 2024 by Dani E
The people were very nice and did my car inspection in a timely manner.
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July 2024 by Saddy Snow
The employee Esmeralda Chavez was incredibly crass. She called me various words such as "torta" and "gordita". I did not respect the behavior she showed me and also she wouldn't stop showing me her little boyfriend and talking about what he does to her and I didn't like it because I wasn't gonna be in the mood for two more hours and I told her and she told me to get in the mood now but I cant
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July 2024 by Jerome Gordon
Too expensive
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July 2024 by Onisa Martin
Really great service, helpful and nice
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July 2024 by Andrea Hoyte
Very professional. Very attentive. Very informative. I would certainly go back and refer friends.Very efficient.
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July 2024 by Michael Parrish
Excellent service from Pepboys Baldwin team 5 star.
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July 2024 by jeff stevenson
Outstanding. Professional. Efficient
