-
February 2024 by Robert Burns
Occasionally dishonest. Overpriced with repairs, some discovered to be unnecessary.
-
February 2024 by mya xo.
Unfortunately I bought a car from a scammy dealer. I took the car to PepBoys on Sunrise Hwy for an inspection. They are the ones who saw all the problems and took the time to communicate everything with me! They were great and treated me like I was their own family. 10/10 experience. I really appreciate them.
-
February 2024 by Reginald Scantlebury
I have never had a problem at Baldwin Pep Boys. The service is always very good!
-
February 2024 by mperciaccante
Fast and thorough repair. Honest and knowledgeable service. Fair and good pricing.
-
February 2024 by Francine Seaman
Pep Boys Baldwin has been servicing my car since 2019...5 years and consistent 5 stars!!?. I'm big on customer service (was a C/S Manager for many years) and always leave feeling that I've rec'd trustworthy service. Kudos to all-especially: Abdool, Hemaj, and Horace - appreciate your expertise.
-
December 2023 by Deborah Beckford
I made an appointment and went to Pep Boys in Baldwin on Sunrise Highway. I was greeted and my car was serviced with on oil change. The staff was friendly and very professional. I will definitely return for other services as well.
-
November 2023 by CB top MPG
Excellent work and excellent pricing. I have never been disappointed in the work performed. The staff is the most friendly and attentive I have seen in repair facilities. You can trust your vehicle in their hands.
-
October 2023 by Linda Tirino
I made an appointment at 6PM, to accommodate my busy schedule ubering my kids to all their different activities. I showed up at 6PM for my inspection and was told that it would be ready at 7:30PM. I explained to the gentleman that I had to pick up my daughter at 7:30PM and would need to car by 7PM to avoid being late. I begged him to have it ready by 7:10PM the latest. My son and I walked down to get something to eat and around 6:40PM I got a call that my car was done. I was over the moon happy! I was having a terrible day with trying to get places on time and this man made my day! I will definitely be going back for my car maintenance needs!
-
October 2023 by Alona Phillips
I scheduled an appointment to have my car inspected at the Baldwin, NY location on Sunrise Hwy. When I arrived, they stated they are not not doing inspections because the machine was down. They didn’t even apologize or try to reschedule my appointment. No call was made to inform me either. Make sure you call beforehand or just find another place to get your inspection.
-
October 2023 by Henry Nelson
Came at 2, told me they closed at 6 and couldn't do an oil change. Saw five guys just sitting and relaxing in the shop.
-
October 2023 by Kalyx 888
If I could give this place zero stars, I would. I don't ever write reviews but after my experience with these crooks, I am warning everyone NOT to ever come here. My 80 year old mother took her car in and they took complete advantage of her, stating that she had all of these problems with her car when she didn't. She took her car in to get her brake pads done and ended up spending $1600 on her Kia Forte. When I went in to confront them, they claimed that she needed new calipers, rotors, etc, and that her "tires seized," when I knew perfectly well that was not the case as I had driven the car the day before. Unbelievable. These guys work on commission and will do anything to take your money, even take advantage of a poor old lady who doesn't know any better. Read the other 1 star reviews, I wish I had read them before telling my mother to go. I blindly trusted when I shouldn't have thinking that this was a big corporation. NOT SO! CROOKS!!
-
September 2023 by Jair Ramirez
Went in for an alignment and tire rotation. My car came out driving worse than when I dropped it off. They rotated my back tires which were in awful condition to the front which made the drive feel worse. Nobody inspected my tires but were quick to tell me other parts in the car needed to be changed.
-
August 2023 by Bethany Forrest
Service manager was rude and did not appropriately address my concerns. I had to return to the store multiple times because work promised was not completed even though I was charged for it and there was damage to my vehicle. He did not take ownership for either damage and did not return my follow-up phone call to discuss after he agreed hesitantly to investigate a bit.
-
August 2023 by Mariela Acosta
Excellent and fast service. Got a new battery installed in less than 20 minutes. They also fixed a flat tire that I didn’t know I had.
-
July 2023 by Steven S.
One of the best oil change personnel and experienced I have had. While I have also had some very good experiences with Valvoline, this one was just as good and less expensive