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October 2023 by brad burlingame
Worst service I’ve ever had. I spent close to a grand on a new muffler there.. not even 2 years later and it’s broken. They told me it’s not under warranty but i spoke with several other mechanics that said they should be responsible for it. I would not go there for anything.
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September 2023 by Gerard DArrigo
just had service at B&H for the first time and was very pleased with their service will definitely be my place for my vehicles Thank you
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May 2023 by britney robinson
Have been going to see Bob & Holly for years. We recommend them to everyone! Honest & reliable.
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March 2023 by Mike Canestrare
These are honest people who do an exceptional job! Bob, Holly and all of their staff members care for your vehicle like it was their own!
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January 2023 by O S
They say u gotta drop off ur car for 4 hours just to get a road force balance. They have a waiting area but don’t allow u to sit there. Asked if we could wait with a 11 month old baby she said u shud have found a ride already. Very rude and not accommodating. Make sure u don’t go here if you have a family and kids. Pathetic people. U won’t get more business this way. Sorry and pathetic local business.Response to the owner: take note people. This is how these car shops LIE AND STEAL YOUR MONEY. this was not a drivability issue that needs to be “diagnosed”. It was a simple road force balance that I just got done in a hour elsewhere while waiting. And they overcharge here at b&h another place charged $80 these guys charge $130. Beware and stay away.
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January 2023 by Kadin Berner
They did an awesome job with the brake lines on my Hyundai. I recommend them to anyone.Service: Brakes
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October 2022 by Robert Taylor
B and H are very friendly and great customer service. Super clean garage.
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May 2022 by Laura Lamkay
I highly recommend B and H for anyany repairs! It's truly hard to find a respectable,and very reliable auto mechanic place.. I've had many repairs done by them and I think they are the icing on the cake!!Services: Brakes
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April 2021 by Sheila Johnson
Integrity! Hardworking Family business they WILL find out what is wrong with your vehicle AND repair it
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March 2021 by Christine Buza
This is a company that once you use them you'll never forget them. Last year May 2020 on our way to go camping our brand new F350 was leaking soo much gas that we keep going empty and having to pull over on the thruway to refill. We are still an hour from our camp ground and were getting gas all over our new toy hauler that we were towing, all over the truck and when our engine started smoking I started to get nervous. Here we are passing Pulaski and I've called everyone around who can service this truck. Absolutely everyone said no. Until, B&H Auto saved us by letting us go there for help, come to find out we blew our fuel filter, which we thought was going to be way worse and very expensive. It didn't matter at this point because we would've paid whatever at that point and they knew this and didn't take advantage of our situation. To top it off, the staff (everyone) was awesome and helpful that here it was 95 degrees outside and they are washing the gas off of our truck and camper. These people floored us with their kindness and treated us like we were family. Trust me when I say this... They made our trip go from horrible to fabulous just by being themselves. Thank You
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November 2020 by
I needed an inspection, and had what I thought was a good relationship here. So when my car came back with a $1700 price tag to get inspected, I was a little surprised. The claim was that my brakes were in need of full replacement (the list was exhaustive) as well as my e-brake and an astoundingly overpriced replacement for a cracked rear light. My boyfriend works on cars recreationally, so with that price point he decided to do the job himself. I was with him when he took the tires off. They were rusted on all four tires and Hs clearly not been removed within the past year. Additionally, with the exception of my e-brake cable needing to be tightened, NONE of the brake work was necessary either for safety or to pass inspection. I thought perhaps it was a case of a shady technician and approached the owners about it. I thought this was a reputable business. It turns out the owners were the ones to ‘do’ whatever work they actually did to my car, as well as submit it to me. I was told that I was lying about the tires having been removed for inspection, despite having seen it for myself. And I was told they didn’t want to work for me anyway. So buyer beware - or know someone who can give you a second opinion. This place is a scam.
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November 2020 by Brian Honsinger
This is the most professional shop that I know of. They pay great attention to detail which is very hard to find.
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October 2020 by Heather Jensen
I highly recommend B&H!!! Bob and Holly are like extended family members who care deeply about putting you back behind the wheel of your car. They are honest, quick, efficient and fair. I feel so taken care of and know I can feel confident that my repairs were done correctly and safely. 5 stars!!!!!
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June 2020 by Ryan
One of the best shop’s in CNY and the only shop I truly trust. Having been formerly employed, I’ve seen how they truly operate “ from the inside”. Besides having the best diagnostic abilities in the area, They have something that’s unfortunately hard to find in the automotive industry... Honesty, professionalism, and quality. And that’s exactly what you’ll find here. No smoke and mirrors. They tell you exactly what’s wrong and what needs to be fixed, plain and simple. Bob, Holly, and Vinny... keep up the great work!
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June 2020 by Clinton Daniels
Pick and choose what vehicles they work on. Supposedly can work on anything and schedule appointments for anything but then turn away the work. Extremely unprofessional and rude definitely do not recommend.
