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November 2023 by Jason Morrison
Upstate Imports in Baldwinsville was Awesome to deal with. Matt was unbelievably patient during all of the dragged out warranty nonsense. They replaced the entire engine in my Jaguar F-Pace. I picked "Mick Jaguar" up last week and it's been running and driving just like new!Jason Morrison
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November 2023 by William
Sorry about the delay in posting. Traveling from MA to Central NY for a wedding, I encountered a dire situation once I reached my destination. My 2010 Jaguar XF completely shut down with all sensors flashing. Called Upstate, spoke with Matt on a Thursday afternoon who said he didn’t know if he would be able to check out the car due to a full schedule, had the car towed to Baldwinsville. Told Matt I had to return to MA on Monday, Labor Day. Mid-morning Friday, received a call from Matt saying he had gotten the car in to check out the problem, they had the parts for the repair, could have the car that afternoon! Left the wedding, retrieved the car and able to return home on Monday as planned. Thanks to Matt and his team for all their Invaluable help!!
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November 2023 by Jim Moore
I have a 1987 Jaguar XJ6 and Upstate Imports in Baldwinsville has been working on her for nearly 10 years. Whatever the problem, Upstate Imports fixes it with quality and a fair price. Matt is very responsive and fully explains the issues and costs to fix. They have my complete faith and trust.
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November 2023 by Mark Coldren
I have taken my cars to Upstate for years - Matt and the team are the best. They helped me take care of a Mini for over 10 years - now I take my brand new one to them! Great service - attentive - flexible - someone I count on.Services: Air & cabin filter replacement
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October 2023 by Tammy Griffin
I’m a bit late in sharing my fantastic experience at Upstate Imports! I brought my 2013 Audi Q5 in because the blower motor and regulator needed to be fixed. Matt was so accommodating and so so nice! They did a complete inspection of my entire car. This list let me know what needs to be done at some point! I was very surprised at that because now I know what needs to done now and what can wait a bit. I was very appreciative of this. My old girl works perfectly now and I am so happy! I will definitely be going back to Upstate Imports. I would recommend anyone with an import car go there. Matt and his staff are the best! 5 star service all the way!Thanks guys!
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October 2023 by john buda
I brought my BMW 4 series to Upstate import autos with a problem that was not recognized by a previous shop. They were able to find the issue and provide me with their findings to a point that made me very comfortable with my decision to allowed them to make an important fix to my timing chain. I’m f this issue wasn’t addressed in a timely manner it could have cost me thousands more. I will use them going forward.Services: Engine repair
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October 2023 by Kerry Wittig
Well…1999 Porsche Boxster…•2+ months to complete a 1day repair & service.•Misdiagnosed an issue with the vehicle (starter).•Lost/missing parts and trim pieces.•Did not reassemble and secure engine cover/trim/panrls.•Broke hinge components and did not reassemble engine cover hinge system.•Asked and paid for a “full service”, yet air filters were not installed, oil filters not used, coolant system not refilled.Very dissatisfied and disappointed. Thought I had finally found a responsible and knowledgeable service provider…Not!Services: Air & cabin filter replacement
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October 2023 by Susan Rosenthal
Very professional and top notch work! Highly recommend this establishment for your vehicle!
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September 2023 by Paul Pickett
Have nothing but great things to say about upstate imports auto repair in bville. Matt was amazing to deal with. He kept me informed about what they found and what they would do to fix the problem. He took a significant amount of time to explain what was wrong. Customer service was outstanding and my car drivesgreat again. Cost was very reasonable. Will be back.
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September 2023 by BONNIE STEELE
Great customer service. Great and friendly service. He answered alot of questions I had about my car and was so helpful. The price was alot lower than Mercedes dealership so I will be going back for all my vehicles needs.
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August 2023 by Sal Zarrella
Went in for a routine oil change and tire rotation and was treated very well. Technician left the car clean and the service was performed timely. Out of all the shops in the greater Syracuse area I have been to, and there were many, they have the best prices and services to date. Only wish is that they could reset the oil service light.Would recommend coming here
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August 2023 by David Lathrop
Got us in earlier than expected, quickly determined what the issue was and kept us informed throughout the process. Great job, fair pricing. Definitely recommend their service.Services: Tires
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April 2023 by Mark K
Brought my running **** ****** in to have the timing belt changed as precautionary and regular maintenance. Zach, who did the work on my car, insisted he bleed the cooling system properly as it was my main concern. I called on my drive home and told them the temperature gauge was running hot. He told me gauge wasn't correct. He stated that his thermal gun showed it wasn't hot. After three separate times bringing my car in to address this issue, they told me they couldn't diagnose why it was running so poorly and they recommended taking it somewhere else. Further the manager told me they would refund part of the money. My car was towed from Upstate to ****** Inc where they discovered it was in fact a blown head gasket and did the repair. They also found that upstate changed some other wiring to the fuel system which made the fuel pump run continuously which is very dangerous esp in an accident. To which ****** inc recommended taking the car somehhere else to have wiring corrected. The third garage fixed the electrical issues created by Upstate imports. 2 1/2 years this took. When Upstate was approached they of course denied all responsibility and said stop leak was found in the cooling system. FALSE. It was not stop leak but pieces of gasket and debris from a blown head gasket. During all my contact with Upstate Imports I expressed my concerns about burping all the air out of the cooling system to avoid an air lock situation. I talked directly with the mechanic multiple time regarding this. I even infact gave them a diagram of how the car was needed to be raised at an angle on stands to achieve this correctly. VERY POOR Handling by this company. No compensation at all. bad bad bad people
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March 2023 by Nickolass m Clew-brower
Would like to see how they give there business rivals a run perhaps when I have more time I be able to find them they seem vary likeable when I talked with them on the phone but I couldn't find much on the location so I can't judge it far
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November 2022 by Jeff Thomas
Incredible knowledge about European vehicles, fast, courteous and very accommodating.
