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January 2024 by Christian L.
Burner Hardware store in Burnt Hills. This nook of a store is actually large. The isles (see pics) are full and the merchandise new. All the cabinets, floor, counters and shelves are kept primo clean. The prices are a bit higher than elsewhere but buying from a town shop, is always fun. A star removed for strange change of shift at like 2:50, afternoon. Review: 4
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December 2023 by M. B.
Went in for parts to fix my leaky faucet and Mike not only found what I needed (and correctly advised I didn't need everything I was trying to buy) but took a display apart for me to teach me how to perform the repair. You will never get this kind of attention at a big box store.
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October 2023 by Dan Johnson
It was busier than usual, but still had excellent food and great service.
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October 2023 by John Frazer
Had what I was looking for and everyone there was super friendly.
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October 2023 by Robin LaPierre
My husband and I basically built our house out of Burnt Hills hardware and Curtis lumber over close to 40 years. I’m in there almost every weekend for one thing or another. A few weeks ago I bought a large have a heart trap because my cat got out. I didn’t need to use it, it’s still in its original packaging, and they won’t let me return it. It was $70. I’m very disappointed. had I used it? It would be perfectly understandable. I will be reconsidering where I do my shopping going forward.
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September 2023 by Dan B.
I don't understand the 2.5 star review. I've used this store for more than 30 years, and the staff has ALWAYS been helpful and friendly. They all help me find stuff, tell me how to fix stuff, and even recommend local folks to help with electrical or plumbing. Plus, they have WAY more stuff than the big box stores. I hardly ever fail to find what I need. I know most of their folks on a first name basis, and they know me. What more could I ask??
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August 2023 by Steve Jensen
Normally great. Last visit they didn't have any gift certificates, had them locked up in the office. I get my step dad a gift certificate from here for every special occasion. Not this time. Lowes here I come.
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June 2023 by Timothy Kiernan
I was up from NJ helping my sister on a DIY plumbing project and like all HI DIY projects, they morph. The service was excellent, they had everything I needed (four trips back and forth), they knew where everything was, and the prices were as expected. What I absolutely loved was the fact they had a separate plumbing counter with a plumbing expert who helped me in a situation I never really worked on. I knew what essentially had to be done but to have someone there to confirm my thinking and then pull all the things I needed off the shelf for me is something I just don’t experience in NJ. This level of service saved me four more trips back and forth. Thank you for making my trip up, and our project a rousing success.
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June 2023 by Greg Wheeler
Amazing people. This is the type of service we used to get but have lost with the box stores. Use these guys wherever possible!
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June 2023 by Mista Madison
Drove over 45 min to get to this place to pick up an item that I saw was in stock. Get there and I’m told it just needed to be remove from the computer. No substitute or any help shown towards finding a replacement item. Wasteful trip.
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June 2023 by Evan Burchhardt
Staff is friendly and they always have what I need
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May 2023 by Thom Riley
Fantastic helpful staff. Still has the 'small town' feel and a great selection of items.
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April 2023 by M B
Friendly staff and always willing to help you find what you need
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March 2023 by Dave L.
The store owners are never pleasant or happy to see their customers. I never received a Thank You for shopping at Burnt Hills Hardware! The store people are always pleasant and willing to help you. Mr. & Mrs. Store Owner, please shop other owner operated stores, and please note how they treat their customers. People enter your store to purchase something, when the buy something at your store, they are your customers! These customers will return and continue to be YOUR CUSTOMERS!
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March 2023 by Cat Jenkins
Super friendly, will help you find what you need. Ace merch is always good prices
