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December 2022 by CRMW
Catskill Mountains Resort is pretty, clean and well maintained. My husband and I have been going here for years, it's always been a positive experience and we've been well taken care of - it's run by some of the nicest people around. Great choice if you're going to Bethel Woods!
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September 2022 by Tom Kowalczyk
CALL BEFORE YOU TRAVEL/ARRIVE THERE.We booked this through our credit card rewards, which basically using an Expedia type of platform, for one night in July. We arrived to a resort that looked recently abandoned. The pool was drained, restaurant was closed, and lobby locked. Someone finally came around after about 10 minutes to explain that things have been "changing" and that no amenities would be open, but we could still stay for a room if we paid in cash. We did not. This spoiled our travel plans and we could not book anywhere else nearby for less than $400 a night. No mention on their website about being closed and no calls were made to use from the resort prior to our arrival. It was an awful experience and if they come back open and are operational, I would not consider staying there.
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September 2022 by David Longarello
No one showed up to get us our cabin. We waited and called but nothing. No answers at all. How do you make a reservation and not be there??!?!?!? The main building looked like it was abandoned.
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July 2022 by serenacW8444BW
I originally had a booking via booking.com. I received several alarming messages advising me to cancel my reservation, with some very unhinged remarks. Upon cancellation, I looked to Airbnb for another place to book in the area. I came across a listing that had the exact same photos that were on their booking.com listing. I emailed the host on Airbnb who assured me that the booking was legit. Tried to contact the host several times with no response. Upon canceling my reservation due to no response for the host, we were contacted by two people who claimed to be working at the resort. They offered a discounted rate if we paid a deposit outside of the app. They requested $200 via zelle to a personal bank account. After sending the money and being assured that we had a reservation, the employee stopped answering phone calls and messages. When we requested a refund, she was incredibly rude, made up excuses, and refused to return the deposit and then blocked our phone number. I wonder how many other people were scammed by these disgruntled employees looking to pocket some quick money and run. Do not book this resort.
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June 2022 by Santa76
We booked this hotel In April for 2 nts.and was notified by email mail 2 days before our stay that basically said we have no pool no staff, amenities or restaurant. They left a # to call and the person said owners are selling properties and there is hardly any furniture in rooms. Person on phone was very nice and offered us the room for $100. We chose not to stay AND had a hard time getting a cancelation confirmation with hotels.com. stand your ground and get one Luckily we got a room somewhere else.
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June 2022 by pinkrangosrt
Made a reservation on 4/17/22 for a one-night stay 6/25/22. Arrived to check in at 7pm and the entire place was deserted. Door to check-in building/restaurant was unlocked but all lights off and no one to be found. Could see stuff laying on the counters in the kitchen. A refrigerator upstairs in the hallway had alcohol in it. Bar liquor was just out on the shelves in the lobby. Pool was empty. Called the number, no answer. Walked all around looking for someone. Finally, some random person gets in their vehicle so we stopped him, hoping he was an employee. Nope, a “guest” who was staying for some private “party”. Seemed super sketchy. So, finally realizing we were out of luck after driving half an hour out of our way to stay in this beautiful resort, we connected to the Wi-Fi so we could search for other places to stay, most of which were sold out. After an hour standing outside the check-in building, we FINALLY found somewhere to stay…all the way in Monticello. Just as we finally got a reservation elsewhere, two other ladies show up who were also staying with a private “party”. Said she was calling the person who worked here (apparently not on the business number since no one answered it when we tried calling multiple times). Asked if we would like to wait for her to arrive. Ummm, no. I left negative feedback on the survey through the booking site and this is the reply we got: “Apologies. However We are not yet closed. We have one employee taking care of the Front desk and the grounds. Perhaps you came early and they were out mowing the grass or some other activity and did not expect you." Unacceptable. I see there’s not much activity on this page so I’ll be writing this review elsewhere too but just in case someone is still trying to book this place, be warned.
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March 2021 by Marisol Rodriguez
Excellent service! Beautiful atmosphere! Staff was very welcoming and attentive!! Will definitely stay again.
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January 2021 by Paula Campbell
It's been closed since September 2020 and up for sale
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October 2020 by Kevin Campble
Wow, when I go there I don't believe what we've have accomplished on earth!
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July 2020 by Michael Ingber
A time i will never forget.
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July 2020 by Tornike Lubyk
Nobody ever picks up the phone. Worst front desk ever!
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June 2020 by Dee J.
Total waste of time. Total waste of time. It is a spot for locals and not welcoming to "outsiders". You walk in and everyone knows everyone and no one speaks to you. I am sure after the pandemic it will be even worse.The food is inconsistent. Sometimes good and sometimes really bad. The staff and management act like they are doing you a favor by serving you.There are not many options in the area so if you are desperate then it will be ok. If not you can go to Narrowsburg or the Eldred Reserve will be opening soon. So know that you were warned. Update: I have never worked at Catskills Mountain and never would. I have 10 other restaurant guests who witness their horrible customer service and haughty behavior that was totally uncalled for. If you are local to the area you will be welcomed if not, it depends. It depends.
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June 2020 by Cindy
Catskill Mountains Resort is pretty, clean and well maintained. My husband and I have been going here for years, it's always been a positive experience and we've been well taken care of - it's run by some of the nicest people around. Great choice if you're going to Bethel Woods!
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March 2020 by Amelia Pearn
Amazing parties with great food!
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March 2020 by Tabitha Buckmaster
Have to come here for lunch or dinner. Very pleased when we had Christmas dinner. Will be going back soon
