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January 2024 by obaidomer
Employees at this branch are unwilling to assist in any capacity. Terrible branch.
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August 2023 by BURNZY BMX (Epicxxbmx360)
Absolutely Terrible I Do Not Recommend Bank Of America! Employees are useless and not helpful. Very rude and unprofessional this is problem number 4 I have had with them. Don't waste your time with these people! Zero Stars
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January 2023 by Suibian
They were very helpful and accommodating not to mention friendly and was able to always solve any issues I had in a timely manner and to the best of their abilities
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October 2022 by Fawn
We were in 9/26 before close. We opened a credit card online and BofA had placed a block on the card. We were trying to pay the fuel company to buy fuel to heat our home for the winter so it is a big deal that the card worked. When we called customer service they explained we had to visit a branch to show ID and prove we opened it. Incredibly inconvenient as the nearest branch is almost an hour away from us. There was nothing we could do but abide so we drove to the Batavia branch, with a half hour before the branch closed. My husband went in and a brunette in the middle of the teller line waited on him. She said she fixed what the problem was, but COMPLETELY FAILED in knowing that SHE was supposed to call and verify that we were in and to take the block off. She told us we had to do it. We were left with calling customer service as the branch closed to get help. There was a 40 minute wait for customer service. So as they turned the lights off and disappeared, we were forced to leave without being assisted. We ended up getting lucky and got a gentleman in customer service WHO ACTUALLY HELPED US. He explained that it sounds like the teller wanted to go home and that is NOT how they are supposed to treat us. He looked up our account and said because it showed we were at the branch, that he would provide an exception and take the block off so we could use the card. So again, either this teller is poorly trained and that is something the branch needs to work on or this teller just wanted to go home. If we weren't getting $200 to open this card I would never do business with BofA after this experience.
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September 2022 by Ashley
We were in 9/26 before close. We opened a credit card online and BofA had placed a block on the card. We were trying to pay the fuel company to buy fuel to heat our home for the winter so it is a big deal that the card worked. When we called customer service they explained we had to visit a branch to show ID and prove we opened it. Incredibly inconvenient as the nearest branch is almost an hour away from us. There was nothing we could do but abide so we drove to the Batavia branch, with a half hour before the branch closed. My husband went in and a brunette in the middle of the teller line waited on him. She said she fixed what the problem was, but COMPLETELY FAILED in knowing that SHE was supposed to call and verify that we were in and to take the block off. She told us we had to do it. We were left with calling customer service as the branch closed to get help. There was a 40 minute wait for customer service. So as they turned the lights off and disappeared, we were forced to leave without being assisted. We ended up getting lucky and got a gentleman in customer service WHO ACTUALLY HELPED US. He explained that it sounds like the teller wanted to go home and that is NOT how they are supposed to treat us. He looked up our account and said because it showed we were at the branch, that he would provide an exception and take the block off so we could use the card. So again, either this teller is poorly trained and that is something the branch needs to work on or this teller just wanted to go home. If we weren't getting $200 to open this card I would never do business with BofA after this experience.
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February 2022 by Sue Spicer
Friendly and very helpful! I love that I can call the branch directly and talk to a person!
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December 2021 by Emerson Graybill
I love Bank of America and have been with them for 45 years even though it started out with a different name.
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April 2021 by Angie
Always friendly staff members
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January 2021 by Angie Moore
Always friendly staff members
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November 2018 by Michael Vazquez
Always trying to up sell, spent an hour for what should have been a quick visit
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August 2018 by Tiffany Smith
Absolutely love Mrs Maryann and everyone one there! Best service I've had from a bank. They treat me like family and well worth the wait. Recommend them to everyone.
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January 2018 by Zachary Franclemont
The older woman behind the counter was rude. Treated me like some sort of scumbag for trying to cash a check from my friend, very upset as everyone else I have dealt with was awesome
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September 2017 by Britney Treese
Unfortunately I would not recommend this bank to anyone. Although the staff is friendly in all the locations I have been to, and all the branches I have called, it does not make up for all the fees they charge.
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August 2017 by Nina Ball
One of the best banks around , very friendly and helpful.
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March 2016 by Joan Oliverio
I love Bank of America. The best service I have ever had especially this Batavia branch. They go out of their way to meet your needs on all levels. Everyone is courteous and happy which says something about the office. I have been working with Nancy Doughtery and Mary Sweet for over 10 years. Always a positive Experience.
