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October 2023 by Jim Eick
Don, Dave, and Orion saved my wedding. I came in just seven weeks before my date, and they were able to work wonders with an already crazy schedule.Don scoured vendors looking for the specific tweed my fiancée wanted, and when we discovered it was unobtainium, he provided us with a paisley that was the talk of our wedding.Orion was incredibly proficient on providing updates regarding the groomsmen tux rentals; and when a particular size wasn't available, the alternate he found was even better than our original suit requests.Don also brought me down to Batavia Bootery, and Kevin was able to offer a pair of boots, along with cobbling service, to perfectly match my suit.While not inexpensive, these gents procured the lifetime garments necessary for the greatest day of my life.
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October 2023 by Hayden Jay
Amazing service. I had 9 guys get suits, 3 of which sent their measurements in (from out of state). Not a single person needed adjustments when they arrived!! Prices are unmatched compared to anyone else. I got shoes, pants, suit, shirt, tie, cufflinks, and suspenders all for the cost of what just a suit would cost at other places. Highly recommend coming here
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October 2023 by Ryan Mileham
Charles Men’s shop throughout all my years of being a customer has always given me amazing service. They will do everything in there power to give you exactly what it is you want. For my wedding I bought a suite and had it tailored by them. They did amazing job it fits great. My groomsmen rented and my order was not simple or straightforward and they nailed it and were extremely professional. GREAT PLACE that has an appreciation for nice things.
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August 2023 by Nathan Orlando
Recently bought my wedding suit and my groomsmen rented theirs from Charles Men's Shop. Some issues with measurements when the suits came in and someone ordered or mixed up the wrong color vests for a couple of the guys, one was thankfully fixed in time to find out another had the wrong color too, so my groomsmen didn't wear their vests. Make sure to get your suits and checking them asap to catch any possible issues in ordering. For the cost, it's a quality suit rental and they seem to be able to take care of any minor issues day of if needed with the tailer room upstairs. Orion was a great help.
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August 2023 by Shari Salim
Five stars isn't enough,:now I understand why Charles Men's shop has been in business for so many years. The care, attention to detail and expertise that we were shown yesterday was very much appreciated. Thank you Dave for a great experience!
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August 2023 by Chris Landowski
I've been going to Dave at Charles Men's Shop for years for suits so it only made sense to go to them again for my wedding.As always Dave was extremely helpful and knowledgeable throughout the entire process and made everything a breeze. He was accommodating for my groomsmen and it made the entire process stress free.Dave and Don are absolute masters of their craft and I cannot recommend them enough for any menswear needs.
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August 2023 by Shelly Smith
Beware…Great customer service when ordering but terrible after that. Father of bride in a wedding party of 10 (pretty good order)! Ordered jacket and no shoes since they walked us down to their shoe store the Bootery) where we spent over $400 (Kevin provided great customer service). Went to pick up suit for fitting on Monday night and there were shoes, no coat and very tight shirt. Everything was very rushed and told it looked great. Said someone in wedding party called to cancel jacket but that was verified not to be true. Said could order XL shirt but it would be too big. Determined needed a 44 jacket based on trying one on in store. Went back Friday to pick up jacket and XL shirt and again was very rushed and told it looked great. Put jacket on morning of wedding and realized it was a slim fit. Sleeves were a bit short and shoulders a bit snug but nothing to do at this point. XL shirt fit great. Wife called and left a message on how disappointing it was for a professional shop to get it so wrong with measurements and expected some sort of discount when suit was returned for the wrong order first and then a not so great fit with no time to change. When suit was returned owner asked if I tried the jacket on before leaving shop Friday. Yes, but again very rushed as though they knew the slim fit was not ideal and just wanted me out of there. Told that jacket only came in slim fit. So, why didn't you order the 46 slim instead?? No refund or other compensation offered. Owner extended hand and when I didn’t shake his hand he commented something like “we’re done here.” No apology for the inconvenience. Owner acknowledged receiving wife’s call but didn’t bother to call her (or me) back. Would expect much more from a men’s shop in terms of accurate measurements especially for the prices. Glad I didn’t spend the money for a custom suit!
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June 2023 by James Jacobs
Last minute need for a tux for my son's prom went in on a Tuesday and Tux was at the store Thursday morning final fitting Thursday afternoon.. awesome store reasonable prices and definitely great service
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June 2023 by Dustin Landin
My son ripped his pants tonight during his prom pictures. I called and left a message about an hr after they closed, Dave called me about 10 minutes later and found a display pair that was the same color and sized them up for him!! 5 star service! This place has been a staple of Batavia since I went to prom 20 years ago and they still have the customer that I remember when I was there. Thank you David for saving Mr.Batava's prom night.
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April 2023 by Josh Caryl
Had a death in the family. Went in and worked with Orien, who made me feel extremely comfortable. Had my suit in Wednesday, but we were also leaving for Connecticut that day. They rushed everything, dropped ever, got my suit altered and taken care of that same Wednesday! Thank you all so very much!
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March 2023 by Akari & Kevin Lewis-Iburi
With a unique color pallet for our October 2022 wedding and Charles' team expertise, we knew we were in great hands going to Charles Men's Shop for our groom, groomsmen, and bridesman suits. They made the process quick, stylish, and easy. We were grateful to work with such helpful staff that made our suit vision come to life! Thank you for everything!
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February 2023 by Matt Hilbert
I always recommend Charles Men's Shop to everyone. A pleasure to deal with Don and Dave. Very friendly and professional. They get to know you and your preferred style. If I'm looking for nice clothes, this is where I go.
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January 2023 by Frankie Trigg IV
I was brought here for a private party and everything was exceptional! Service and selection were incredible. Staff was incredibly knowledgeable and took the time to help each of us individually. Highly recommended and I will be back again!
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November 2022 by Ian Wainwright
My wife and I are in Batavia as refugees from Hurricane Ian. I needed some nice clothes to go to my daughter’s wedding with little lead time. Orian was the best! Everything he pulled off the rack looked great and fit great. There was no trying different sizes on he took 2 measurements and accurately read my size.Couldn’t have been a better clothes buying experience. Lots to choose from, too.
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October 2022 by Matt Wildey
I needed to get a sport coat for work. I couldn't find what I was looking for at the mall so I stopped in n Charles. It was a bit more than I was looking to spend, but the quality and level of service I got was fantastic! I was able to get a coat that I can wear for years to come.
