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July 2023 by Anthony Thompson
All is here. And the good prices and service as well.CountryMax is my local pet store.
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July 2023 by J Pozzy
Staff working there is usually friendly and asks if you need any help.
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February 2023 by Robin L
Waited over 30 minutes for service. Labels on the fish tanks were very tiny, hard to read. Thought I was buying Danios. The label did say danio. They are actually Cichlids. Aggressive and territorial. Now I can not do with my tank what I had planned. Not happy. The salesperson had no knowledge of fish. Even putting 6 in a tiny bag. Thankfully another salesperson remedied that. Will never buy fish there again.
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February 2023 by Robin VS
Waited over 30 minutes for service. Labels on the fish tanks were very tiny, hard to read. Thought I was buying Danios. The label did say danio. They are actually Cichlids. Aggressive and territorial. Now I can not do with my tank what I had planned. Not happy. The salesperson had no knowledge of fish. Even putting 6 in a tiny bag. Thankfully another salesperson remedied that. Will never buy fish there again.
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February 2023 by Alexis Magoffin
Dead fish, mice eating other mice.. gross. I'll spend my money else where.
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January 2023 by Cailyn G.
I will give the actual manager of the Batavia store credit, because he was very nice and understanding. however country max customer service in total, epic fail and I will never give them my business again. we bought a bearded dragon around Christmas time. the lizard was thriving. probably about a week ago we order a batch of crickets. since you can order them in bulk. we got notification they were in. picked them up. gave them to our lizard. noticed he started acting odd. then went out for the day. came home and noticed he has unfortunately passed. i am blaming the crickets because it just so happened, sadly my mother in laws skink died. within the same day as our lizard. the only thing I'm coming, was the crickets. so called the corporate number. Someone said they would get back to me. They definitely got back to me. At first the conversation was going well and then all of sudden the corporate manager that deals with the reptiles of country max decided to pretty much say we do not know how to take care of our lizard. Said how it couldn't be the crickets. Well she definitely heard the change in my voice. She rudely began to say how I barely know you so I can't excuse of anything. I said how I don't appreciate you speaking to me that way and I would like more than just a refund of crickets. She said I guess I can work something out. Maybe half off a new lizard but this isn't the time to buy a lizard. I said at this point with how you're treating me I would appreciate just a full refund of everything so I can take my business else ware. At this point she wants nothing to do with conversation anymore and tells me best wishes. at this point I call back corporate and ask for the bigger boss. Which I have not heard from yet. needless to say COUNTRYMAX IS NOT THE PLACE FOR GOOD CUSTOMER SERVICE AND CARE!
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January 2023 by M B
Was just in batavia store....the animals had no food or water. I understand its right after the holiday and bad weather but the store had been open for 40 minutes and 3 employees were just standing around the front. I just would think the first thing someone would do is check on the live animals after not being there for days.
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July 2022 by George Brown
Walked in and asked for hav a hart traps. Was shown to the traps. There was a lot of traps @ that place.
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May 2022 by Austin Carson
Honestly one of my favorite stores to visit, sometimes I'll go just to browse and see what there is. I love all the tiny knick knacks and other things you can find there. Also, it's the only place I'll buy fish from. The workers there are also always so friendly.
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November 2021 by Cole McAllister
CountryMax's care for their animals is unacceptable. They used to take relatively good care of them, but as the business has expanded, the level of care has declined very quickly. At this particular CountryMax in Batavia, there are always sick birds. Today there was a gouldian finch struggling to breathe, as well as a very clearly sick parakeet. The zebra finches were plucked bare by each other. The rabbits had a completely empty water bottle as well. Whether the people being hired aren't properly trained or the standards of the company have simply gone down, I can not say. Whatever the case is, something needs to change and these poor animals need vet care ASAP.
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October 2021 by Courtney Burley
Great products for pretty much any mammal or amphibian. They also have animals and amphibians for sale. They also have a cute little country store area where you can get a variety of different local food products/goods. They also always have a good selection for gardening. Very clean store with friendly employees. I love taking my dog there ❤️
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June 2021 by Nonya Business.
I live closer to Geneseo, but can't stand going as no one seems to have any knowledge on the animals they sell. So I drive to Batavia. The few extra minutes on my drive is so worth it too. The staff is friendly and helpful. But Dustin is extremely knowledgeable on absolutely everything they have. I spend months researching the pets I own before I get them to make sure I provide adequate care, it seems he does too. Dustin takes the time to make all the animal displays look beautiful, and to make sure the health of the animals they sell are pristine. Ive never gone to a country max and met a worker who puts so much time and effort into their job, and on top of that he's extremely personable and is a joy to talk to. I spend a lot of time and money on my hobby, and for a local pet store Batavia country max will remain my pick thanks to Dustin.-Shawnna'
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May 2021 by Jessica Bucheister
So this store is good if you are a pro gardener and know what you want. The sore selection is nice but customers service is severely lacking. Do not come here with questions. The works admitted to me them selfs that none of them really have any knowledge of the products for the store. I had asked more then 3 workers questions about the product hey sell in their store and all 3 had no clue in what to tell me about the products they sell. I will not be back.
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March 2021 by Raven Prefontaine
every single time i go into country max to purchase crickets or any sort of animal, i am left standing there for 10-20 minutes and sometimes not even getting service. it’s annoying walking into a store seeing 3+ employees stare at you and not help you what so ever. i’ve walked out multiple times because of this, standing around talking than doing their jobs.
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March 2021 by Jack Mehoff
Every time I come here I wait 10 min at the least just for insects when the employees are just stocking or not paying attention,they are misinformed about information needed for the reptiles and other animals their selling overall it’s just the younger staff that obviously don’t care.The prices and insects are good here ya just gotta expect to be in there 20 min.Dustin has good knowledge on a lot of the reptiles and is a big help I can’t say for any of the others though.