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December 2023 by Lori DeFazio
I have banked at Key Bank for over 30 years. for the last few months ONE teller at the drive thru insists on seeing my ID every single time. None of the others do. She claimed she doesn t know who I am even though she s probably waited on me at least 20 times.Today, i deposited a check into my checking account and had 2 seperate checks totalling 31.00 that I wanted cash for, one was from my husband from his checking from another bank for 20.00 and the other was for 11.00 made out to my husband from our insurance co.Again the Id, next she asked if my husband was on any accounts with me, I told her no... she then said she couldn t cash the 11.00check, even though he signed it over to me and I have 2 savings and 1 checking account , which I ve had for over 30 years, and had PLENTY of money in the accounts to cover the 11.00 ck should have there been a problem ( doubtful)When i confronted her she told me this was bank policy, I then told her none of the other tellers did this to me.I was a bank teller for 4 yrs., and if an old account wanted to cash an 11.00 ck we did it for them!!!!!!!!! Especially when she could see his personal check signature and the one on the back of the 11.00 check matched. She then told me she could cash his personal check for 20.00 but not the 11.00.I told her "give them back to me and Ill go to my other bank that doesn t harass me."Up until this obnoxious teller I would have given Key Bank 5 stars.She needs to be retrained in Customer Service or she should find another job.Update: Branch Mgr Gretchen called me advised she would address the above situation with the teller.Back to 5 stars
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July 2023 by Noel Blake
I went in to talk to someone and she was just so rude and unhelpful
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January 2023 by nicole williams
KeyBank has been sooo disappointing. Who takes 10 months to get thru a mortgage loan, be mislead, promised, played with, lied to, over 40+ emails, takes money, only to cost us more money?! I should of squashed this long ago, but I've been kept being told promise after promise. TERRIBLE customer service, Terrible leadership, DO NOT GO THRU KEY BANK FOR A MORTGAGE. we are closing out our accounts and moving on with another CO.
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January 2023 by Nicole W.
do not go through key bank for a mortgage. they work when they want, loose you to s of money, take thier good'ol time and pass deadlines to hurt you in the end. who the hell takes 10 months to get you a mortgage after you were all done and ready the first time around. terrible terrible terrible & lazy. want my $500 back that they do not deserve to keep after screwing us
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January 2022 by Jillian Barraco
I usually don’t complain but key bank has 6 windows and only 1 open . The ladies are very nice but they need some help . Stop being cheap and get the girls help
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October 2021 by Jadedcrow
The drive thru never opens on time. There is always a line of cars waiting. The tellers are nice but again cant seem to open on time and always have an excuse.
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September 2021 by Jadedcrow Orellana
The drive thru never opens on time. There is always a line of cars waiting. The tellers are nice but again cant seem to open on time and always have an excuse.
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March 2021 by Marc McCarrick
Thank for the reply but the issue is my father now lives in Virginia Beach with me, traveling to the Batavia branch is sort of out of the question. Surely this is not the first time this has happened, would appreciate further guidance
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May 2020 by Indian Cooking
I went there to deposit money into my business account and the lobby was closed because of covid-19. I waited in line for 45 minutes for drive thru window because there were a lot of cars ahead of me. After waiting for that long when I reached the window, the cashier told me that she can not deposit a large amount of cash at this window. I asked her to show me any posted sign to inform customers so they don’t waste their time in the line. She admitted that there is no sign stating anything like this. So I asked her my options to deposit money and she gave me the branch number to make an appointment. I called that number 3 different times but no one answer it.
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February 2019 by Chad T.
Don't trust your money to this bank. Typically one would place money in a savings account and assume it's earning interest. In the case of Keybank they added an excessive fee to my existing account, and raided my savings account. If you place $500 in a savings account, how does losing $25 of that a year sound? How does accruing interest over several years sound, and then having Key Bank swoop in and take it all back by adding a fee to your account? It probably doesn't make sense to give them your money. The story is, I have a savings account from 10 years ago, opened through HSBC at the time by my mother as a savings account for me. The branch was later purchased by First Niagara. I have a statement showing the account continued to earn interest. Eventually Key Bank bought the branch and took over my account. When they did, they added a $25 service fee to my account, and wiped out all of the interest that had accrued on the account. I found out today when I decided to close out this old account, found it was now with Key Bank, and the balance had dropped from my last statement. The bank isn't willing to waive the fees. What is the bank's defense? I failed to update my address and so didn't receive an updated policy about the account. My take on that, don't trust Key Bank with your money. If you take your eyes off your savings account for a couple years, they will start taking your money. When you call and ask them to be reasonable they won't care.
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January 2019 by smiley smiley
Update: my amazing staff that actually reached out and took my concern seriously my issue has been resolved. I have the money back in my account and even a credit for the inconvenience. I'm not changing the rating because I still have issues with the branch. Five stars once again for the amazing staff. Zackery from the escalation dept. bailey and Alissa from customer service. The three need to be highly awarded for their true hard work and care.
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December 2018 by Badfish
Deposited cash into the atm, and after it took my cash it froze and said it cannot accept this transaction, go into the branch and they referred me to the fraud hotline, this isn't fraud, the ATM took my money, this is the second time in 3 months this has happened. I am sick of this bank and I would not recommend it to anyone who wants a decent bank
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September 2018 by Benjamin McDuffee
This branch is always horribly understaffed and the wait is long.
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September 2017 by 陳璟儀
People here are sweet and very kind. Very professional!
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July 2017 by Henry Cossitt
Nice people. Nothing special. Overall, a pleasant experience.