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December 2023 by Courtney Gibson
Was Quoted 1 price and billed a wayy higher price. Was told we would save money and ended up paying more. Didn't even pick out our phones. Was handed 2 free phones, great deal, great this and that but got a higher bill than what we were paying before. Totally misguided by the workers. They told us we would save money. Disappointed.
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October 2023 by Jennifer Tomaszewski
Good luck getting any info on your account, paying your bill in person, or doing anything other than just setting up new service. Also, when you call "customer care" the j*** you around, won't give you the correct info, you won't be able to take your number with you when you leave because they won't give you the transfer pin. They won't forward you to any manager or supervisor. Horrible horrible customer service!
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August 2023 by fira00002 b
Pretty good place reliable staff is very friendly and one of the best store around in my opion
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August 2023 by antonio Reyes
They dont wan refund my money like 2 7 weeks ago
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July 2023 by Ryli-Alexa Jordan
We first dealt with Josue and the manager and nothing seemed too get together they then left after making an account in there name just for Jason to do all the work jason successfully got us transferred over too tmobile with no issues we have too wait on the 2 other phones but no big deal. Thank you Jason for your hard work and dedication!
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July 2023 by Amy F
The most screwed up cell phone store Ive ever seen. Who's on first...
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May 2023 by Sno Man
Josue,Melvin and Renaldo are all great.Very helpful and personable.
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March 2023 by Jessica Demetreu McQuay
My husband and I came into the store this past Saturday. We have been Verizon customers since 2009 and over the last few years the service and customer service has deteriorated, so we decided to switch to T-Mobile. Melvin and Josue spent a few hours with us, getting everything switched over and setting up new phones for us. They are definitely an asset to this store/T-Mobile. Their customer service is by far better than we have received at Verizon, and so far we’ve had service in places that we didn’t have with vz.
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March 2023 by Gregory Schmieder
My wife and i just went to the batavia store and had a great experience there. Melvin and his staff were fantastic and they ended up saving us some money!! We highly recommend them!!
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March 2023 by Heather Parsell
Switched from Verizon after being a customer for more than 14 years, Jason took care of us and made switching over to TMobile quick and easy. Thanks Jason!
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March 2023 by Angela Gulisano
Melvin and Josue gave us the best customer experience ever!! Highly Recommend this store!
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March 2023 by Jessica Reviews
My husband and I came into the store this past Saturday. We have been Verizon customers since 2009 and over the last few years the service and customer service has deteriorated, so we decided to switch to T-Mobile. Melvin and Josue spent a few hours with us, getting everything switched over and setting up new phones for us. They are definitely an asset to this store/T-Mobile. Their customer service is by far better than we have received at Verizon, and so far we’ve had service in places that we didn’t have with vz.
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February 2023 by Comer 88
Amazing costumer service, it’s a relief from dealing with Verizon and the Verizon Store across the street.My fiancé, her mother and I switched 4 lines over to T-Mobile. In addition we are getting internet also from T Mobile (dropping Spectrum) and saving more.It was an amazing experience. The store manager Melvin and Jason were amazing with helping with the transition.The savings and costumer service we received was truly amazing !
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November 2022 by Barbara Foley
Went in today with my husband's broken phone. Jonathan was very helpful. He was professional and I left happy.
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September 2022 by Tom Phelps
The assistant manager was great. I sat on the phone with T-Mobile for 3.25 hours with run around then told I'd get call back which I never did. Went into this store he helped in less then a minute and then made sure other steps worked before I left that I did not know you'd need. A+
