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February 2024 by Kathleen Speta
Horrible! I keep having problems with my Dish. They tell me to call the store and not tech support because the owner says they can fix things faster and better- but when I call the store they tell me you’ll have to call tech support.Addendum:The owner calls me berating me for my review! Interesting he responds quickly to my review but not my concerns about the Dish problem I’m having!
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June 2022 by Richard Puccio
Great personnel make you feel very comfortable that you can ask them anything.Much better feeling than you have with their competitors.
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December 2021 by Connie Kramer
Sells you services and ignores you afterwards if you need any kind of customer service if it is not for a potential sale. Sales rep will not return messages.
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May 2021 by Linda Krueger
Very bad service. Not a reliable company.
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May 2021 by Victoria Walsh
I was working with this guy James who worked at Trinstar, and he was great, but after he left there was zero service there. I purchased a TV app from them for $20 per month. It never worked correctly and most of the time didn't work at all, so I called them and told them I wanted to cancel it. They were nice enough on the phone and said they would take care of it and cancel my auto debit, but they never did. So far they have taken $60 out of my account over the last three months. I have called them repeatedly and they never answer or call back. My bank says the only way to stop it is to cancel my card which is a huge hassle as you all know. Please do yourself a favor and steer clear of TrinStar. I love supporting a local business and always tried to do so but this has been a horrible experience.
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May 2021 by Missy ulinger
I have never left a negative review of anything but I would leave zero stars here if I could! They are experts at sweet talking during the sale, promise they will be there every step just call anytime, then never answer the phone and don’t return calls...ever! I was sold a unit that I was told would give me unlimited WiFi, later found out the company doesn’t even offer unlimited any more! Couldn’t ask about the discrepancy because no one would answer the phone. My installer was wonderful but the guys in the office are horrible! Do yourself a favor and find ANYONE else!
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May 2021 by robert b
Well good at the sales part of it. But any follow up is horrible. The salespeople make it sound like you can count on them for everything but when there is a problem and yes there will be a problem they pawn it off onto someone else saying we are just the seller. Well your sales staff says something else in order to get the sale. Horrible customer service after the sale. You are better off just contacting the providers directly than to have them set you up.So. Stay away from this company.
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May 2021 by Andy Meyer
Chuck is always professional, helpful and helped find the right package for our needs. They also helped us after installation when we had some problems with the provider. That's why we've come back to him and referred others to them. Good local company.
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December 2020 by David Stevenson
This place is horrible. They make promises they do not keep. Good luck trying to reach them on the phone. You will get voice mail and don’t expect a call back. When you try and get your money back because they could not deliver on their promises , they will give you the runaround. You will have to file a complaint with the Better Business Bureau to attempt to get your money back. We are now fighting for the $1239.97 that is owed to us. You have been warned to avoid this place at all costs!
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October 2020 by Vickie Tracy
Trinstar is by far the worst company I've ever dealt with. They don't deserve 1 star! They don't follow through with promises, don't return calls and if they do happen to answer the phone they are no help. We've had 2 bad experiences and there will not be a 3rd! Our 1st experience was in 2018 when we switched from DirecTV to Dish. We dealt with Kris and it ended up costing us money because he didn't do what he said he would. We just gave them another chance by updating our Hughes Net. The installer was fine but I placed a call to James (per his request) and he never returned the call. I contacted Hughes Net directly to see if the old equipment needed to be returned only to find out that a 2nd account had been set up when the upgrade was made. Thankfully I found this out before we received 2 bills. My advice - don't deal with Trinstar!
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November 2019 by Jeremy C.
We utilize this location to make payments to Spectrum Cable, who making payments too can be a major hassle (They are a certified payment center for dish too) We had an issue with Spectrum first losing then refusing to honor payments made here, Chris and Ken went out of their way to help and even though they had to fight for over two weeks with Spectrum to fix it, they went out of their way to assist and were outstandingly professional and incredibly helpful. That pretty much says everything you need to know, not only is this places staff incredibly professional and reliable, but they go out of their way to make things right.
