-
August 2023 by C J
My daughter's twin mattress, bought in store and tied to the top of my car that day (by us,I understand they do not help due to insurance issues) is FANTASTIC. It's 5 years old now, and as nice as the day we bought it. I declined the protector they sell, it was for a kid and I have a system of keeping 3 cotton protectors on all mattress we own at all times. Theirs was not needed, they were slightly pushy about it at the time. A 5 yr old is not going to care about comfort level. She is 10 now and still loves her bed and foundation (which I put a fitted sheet on). It looks brand new. I loved hers so much ("firm" but I don't recall the make, it's not on the tag) that during quarantine I decided to get rid of my extra firm city mattress brand Cali King. It was amazing, but took up half my bedroom, and was too long. I could not open the closet door all the way. I wanted to set up my old double bedstead (a foot shorter in length) and bought an Amherst Firm (or possibly extra firm?) online. I should have tried it in store. At the time, there was not one to try in store. It's hard as a rock, like sleeping on a plank (and I am a sz 18/20 female, 5 ft 7. Not small. I thought it would *break in* and soften up, it has not. I bought 3 inch memory foam topper, and a down alternative topper on top of that and it's much better. I had NO IDEA such a firm bed existed. I always buy the firmest bed I can find and am comfortable, except this one. Prior to adding the foam and down alternative, I had three regular cotton mattress pads on it. It felt like sleeping on a box spring. I had bruises and shoulder/hip pain It's seriously that hard. My advice is, don't believe reviews online for any bed at any store, go in and try it. If you order on line, get whatever you need to do for the 30 day comfort exchange. As this is a HARD bed, not firm or extra firm. It seems like a knockoff version of "The Plank", a bed made for people used to sleeping on the floor who just want to be elevated on a western style bed. The description of "firm" is a little misleading. It should say that it's hard,like a floor. I will say that about 2 years later there's zero sagging (and I am big) and it looks brand new. The downside, due to all the things I had to put on top to make it comfortable, I feel like I have to pole valult into it. It's so high! The mattress, even without my additions is VERY tall when combined with a traditional foundation and my metal 9 leg frame. There was not a low profile foundtion option available online for this model when I bought it. I am in the process of replacing it now. It's a well made mattress, but like sleeping on a board with a slight wiggle to it. My bad for thinking firm was firm (like my city mattress extra firm) and there was not much difference. There is. Go and try whatever you are interested in, IN PERSON and buy it there, that day. Delivery was a week early on the online purchase, unexpected in the middle of virtual school, and I had not removed my old bed. The new one sat wrapped in my living room for a week and I dragged it up the stairs myself.Final thought: Buying a child's bed? This place is excellent. For an adult, especially an older adult like me with aches and pains, go to city mattress in Amherst. I have purchased 2 beds there, one is 35 years old and still going strong in the guest room (my childhood bed). But like I said, this is an excellent place to grab a twin mattress for your kids, fast and easy, you'll be home with it within an hour. If you are old and have aches and pains like me, get something better or atleast something that is available to try in the store. I really thought I was buying a larger version of my daughter's bed. Not having name labels on the mattress, made it hard to tell. I knew hers was a firm, from the same store, but apparently there are MANY versions of firm. So go in, try the beds, try beds at a few places before making a decision. Do not buy online.
-
August 2023 by D A
Delivery crew smokes weed on the job, management is horrible..owner should be ashamed of himself
-
June 2023 by Jennifer Reno
Went here about a year ago. Mattress held up ok but they refused to assist in loading it into my vehicle. While I am able bodied and can manage would hate for anyone who has medical disabilities or health issues that prevent them from being able to do this to run into this issue.
-
March 2023 by Amanda Bucknam
Absolutely wonderful service! Tom was such a pleasure in taking care of all my concerns and questions I had about my new king bed and platform! Thank you again, will definitely recommend anyone to going here looking for new beds!
-
December 2022 by Rebecca Cramer
I had Phil Gates as my associate and he was amazing at his job! We had gone to Metro Mattress before this and was disappointed. He explained everything to us and we ended up getting a king size bed with an adjustable base. We have not moved into our house yet so he was able to put it on hold for us. He was great! It was a great experience!
-
September 2022 by Sandy Waz
Tried out & paid for a King Mattress & box springs. Afterthought. For Over a Week, they Could NOT answer simple questions on if That Mattress would be Hypoallergenic. Sorry, but had to cancel.
-
July 2022 by Brandy McIntyre
The salesperson was very knowledgeable and helpful with our purchase of a mattress and adjustable frame.
-
May 2022 by Daniel M
Service was great very helpful. Mattresses not so good. We purchased an expensive firm mattress and within a month it started leaving indents . We rotated it and flipped it every month. Now it is a year later and it is like sleeping on uneven ground when camping.
-
April 2022 by April Palmer
I went there not knowing very much about hybrid mattresses except that I wanted one. The sales guy who's name I can't recall, spent over an hour with me while I tried out every mattress and he even let me lay on the adjustable one with built in massage ? all the while he told me extensive knowledge about hybrid mattresses and the difference between all the different kinds. The prices are so much cheaper than what you would pay anywhere else. I'm going back tomorrow to get the mattresses set he recommended outta all them so I'll update on quality after I test drive it for a while..
-
March 2022 by Michaella Barringer
Matthew S. who helped me at the store was amazing and you obviously can’t beat the prices. BUT I was told at the time of purchase that my bed would take 3-10 days, 13 days went by and I still hadn’t heard anything so I called the delivery department to try to get some kind of update, I had to leave a voicemail and I never got a call back. The next day (day 14) I went to the store and was told that it should be coming in the next day. The next day comes and goes with no call, so I call the store and I’m told my mattress is going to take another week (about 20 days since purchasing). I’m understanding of the times we’re living in now and that we can’t get everything we want right away and that there are worse things happening, but it’s starting to make me very uncomfortable that I paid a decent amount of money for something and can’t get any real answer as to what’s going on and when I will be getting it. So keep this in mind as you shop around if you are in a time crunch.
-
October 2021 by Steven Saraceni
Jennifer was very knowledgeable about the mattres world. She took her time and answered every question I asked. Excellent customer service!
-
May 2021 by Terra Kenyon
We bought a mattress for our camper was told 2 to 3 weeks we got it in a less than a week! The prices was very affordable and we purchased beds for our kids when we picked up our mattress! The guys are very friendly and knowledgeable!
-
May 2021 by mark white
Very busy for just one employer and from outward appearances more interested in the customers buying a king size adjustable for 1400 than helping someone buying a lowly twin mattress.
-
April 2021 by Destiny Skipper
My girlfriend went to pick up the pillowtop mattress. The post wouldn't go up on the site thats why its 2 post.
-
February 2021 by lorraine barber
Very pleasant experience. Was not pressured into buying anything and the sales person, Jennifer, was extremely helpful. Will definitely be back.