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February 2024 by jonathan Reid
The Pep Boys location in Bayshore on fifth Avenue gave me five star service which will guarantee a lifetime customer to always come back to that store. I will always come back to that business because they treated me more than a customer. They treated me like I was one of their family members, they helped me with my issues also they helped me with my car. I came in for a simple break change and they changed out the brakes and their customer service expertise was top-notch. I will always come back to that location and always bring service to that location those two gentlemen today help me out a lot and I thank them for that. Great great customer service Employees at that pep Boys in Bayshore off 5th avenue!! Top notch!!
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February 2024 by Derek Speziale
Great service. Friendly, attentive, take pride in their work. I had been having the same issue with a tire for over a year. I had taken it to a handful of other places and they all provided the same temporary fix and the problem persisted. I took it here, they listened to what I had to say, found the problem and fixed it. They also alerted me to a stripped drain plug on my oil tank, which they didn’t have to. I recommend 100%.
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February 2024 by Ray Saldana Torres
I am making my appointment for 5 PM. I get here at 4:40 and all mechanics went home.also call before come here and they say yeah we close at six a waste of time never again
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February 2024 by Karen Benitez
Very professional, courteous and respectful
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February 2024 by vinny albanese
Awesome shop. Very professional and friendly
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February 2024 by Carl Bailey
Manager very polite professional will return and recommend
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February 2024 by Frank M
I have nothing but praise for the service thay Christian gave me. I will definitely use t this Pep Boys again in the future. Great customer service. Thank you.
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February 2024 by Langstar76 Langstar76
Great service and the manager travelled to another location late on a Sunday just to get my second tire so my vehicle would be finished on time⭐️⭐️⭐️⭐️⭐️
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February 2024 by Love only Only love
This is the worst place you can ever get your car repaired. They are all hugs and kisses when you drop the car off. And then when it’s not fixed correctly suddenly your the certified mechanic and they want you to figure it out. Do yourself a favor and go to the brand make of your car and have it fixed there you will pay more but you won’t have people who take no responsibility after they damage your car. Btw Those reviews are all friends and family or employees. You can’t get intouch with cooperate either just a horrible establishment which I’m sure will be closing soon nationally
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December 2023 by Max Etienne
Had a great experience at this pep boys here , Mainly because the staff was soo helpfulespecially the manager . He answered all my questions and i did not feel like he was trying to take advantage of me! The gentleman named Daud was very helpful as well , and skilled my car feels so much better .. definitely coming back and would recommend everyone to come to THIS pep boys
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December 2023 by Greenbon
Christian is best i recommend him to everyone , but i came for an oil change, but the stupid elder head-mechanic was rude and arrogant, learn to respect your costumers and remember you still under someone and works for another man like you, and you can’t eat if we don’t come, I’ve never met this dude before, I didn’t say a word, i just came into the garage and he immediately went “oh hat do you want” and I didn’t reply because christian was already working on my car he answered him, if i had responded he would hate his miserable life
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November 2023 by Elmer Nicolas
I've been a customer for while now, and i always come back for the great service pur Friend David did am amazing job explaining and showing us what was wrong with the car and explaining how it can get fixed outstanding customer service!!
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November 2023 by Omar Xavier
They said that tire with nail could not be fix and the bought me a $220 tire and also broke the TPMS sensor and they couldnt six it saying that may be eas damage before. (The sensor was good)
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November 2023 by Keish Keish
I called them in the morning with car trouble and they told me to bring the car in. They fixed it the same day in good timing. They were very kind and professional.
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October 2023 by Robert Gennari
Never come to this location… I had an 8 am appointment to install 2 tires… There was no one at the store until 8:05… When I went in to begin the installation, I was told that my 8 am appointment would have to be 9 am, as the person who was going to do the installation wasn’t coming in until then… At 835, a second person showed up to work… They took my information and put my car on the lift, then took the rear wheels off… After an hour, I asked if they were almost done… The second worker then told me that it takes 2 hours to replace 2 tires… I’ve had dozens of tires replaced- it takes about 30 minutes if you go slow… He must think I’m an idiot… It’s now 10 am, and I’m no closer to leaving than I was when I started… These guys are a joke…
