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February 2024 by Kevin Neary
Excellent service
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February 2024 by Khurrum Khurshid
The front person Mr. Omair was very pleasant and professional. He explained me all the problems of the car and what needs to be performed. The mechanic person was very knowledgeable and knew what he was going to do. He explained me everything in details. I am very happy and will always use their services at this location. Great team.
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February 2024 by Barry Fabrikant
Staff was efficient and courteous. Just the way I like it.
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February 2024 by Demitrius Peoples
Went in for oil change and vehicle came up with low oil light shortly after leaving
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February 2024 by Anthony Alagona
This location has gone down hill, I have been a customer for over 20 years. I brought my car in for a flat, there was a nail in the tire they tried selling me new tires on a car that the tires only had 10k because the technician couldn't find the nail. I was there 4 hours went to a basic gas station guy found the nail within 5 mins and only charged me $10Every time I bring my vehicle in from inspection I always say it needs wiper blades or a license plate light and will charge close to $50 to do something tiny.This location never uses the status app on your vehicle, my vehicle is ready and I called 5 hours later to check and they said it was ready a long time ago.I just brought my car in for an inspection today ( 2-11-2024) they said they needed wiper blades, and I just changed the wiper blades one week ago prior to the inspection I have the receipt and will be calling corporate
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February 2024 by Silvia Kaunas
Horrible customer service. No one takes responsibility for the bad service. I was back and forth spending money on uber because I received for 5 days text messages “you car is ready” and when I drove the car. Oil was leaking even though that was not the problem when I brought the car for services. When I put a complaint because the car was not properly fixed, no one knew anything, “I was not the mechanic, I’m just doing a favor, I’m the assistant manager, I don't know anything about your car”. Those are some of the messages from the unprofessional people working at pep Boys at Bayshore store. I left the car at the shop and will not pick it up until I get my money back.
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February 2024 by Jasmine J
Tried calling the store multiple times to ask some questions.Phone rang out every time.I know there’s more than one person in the store and not one of them could have answered and say hey please hold or anything.They just have the phone ringing out.There service isn’t the best either.By far the worse Pepboys.
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February 2024 by Marguerite Abizeid-Hachem
Just left Pep Boys and I cannot say enough about the service at this Bay Shore location. Mike explained what needed to be done to my car and my options. I got there 45 mins before closing on a Sunday. Mike and Milton made sure to take care of my car as well as another customers even tho it kept them at work an hour AFTER closing. When I had questions, Mike made sure to stop and answer every one so I understood. I was promised my car within the hour and Milton and Mike delivered. I would recommend this pep boys to friends and family for sure!
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February 2024 by Stephanie Sage
Excellent and Fast Service!
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February 2024 by Joseph Ortiz (PCC)
Wasted an hour of my only day off this week, to be told “sorry you have tinted windows, our mechanic doesn’t feel comfortable issuing your inspection”Meanwhile I have been going here for over a decade. NOT ANYMORE. The staff here need to be educated on customer service.If my vehicle wasn’t going to pass inspection, due to tinted windows, why did it take an hour to let me know that? Is the mechanic blind?Don’t waste your time going here. Go anywhere else, where they respect you and your time.. hope this place goes under ASAP!
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February 2024 by Leo Sandoval
They take too long for an oil change (4 hrs) and won't look into a problem if you ask.
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February 2024 by Niekesha Cameron
Great service
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February 2024 by Derek Speziale
I took my car in in order to fix a tire that had been losing air. I explained this was the 3rd such time I’ve had to have a 1 year old tire resealed. I mentioned that it’s probably not the seal but an issue with the tire or the wheel itself. They just ignored me, resealed it, and now it’s losing air faster than it was before I took it in.Edit: Brought it back and gave the same information. Again, ignored and resealed.
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February 2024 by Arthur Seymore Jr.
I made an appointment for 8 am to get a state inspection and I stayed there . The person who checked me in told me that the mechanic who does the inspections wasn't going to be in until 8:30 so that's a half hour wasted . Then I was there until 11:25 for something so simple . Ridiculous .
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February 2024 by Tony Bracco
Friendly and accommodating!