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October 2023 by Terri Belford
Marcos was immensely kind and charming. You all better give that man a raise lol. Thanks for the jewelry Banter ?.
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October 2023 by Darlene Meza
Marcos was a great experience with you thank you so much for your help … y worth drive 45 minutes from Roslyn to bayshore ❤️
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October 2023 by Brianne Krakaur
Emily was great with my daughter Stella.
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October 2023 by Tapharye Charles
Bryana was a great help ! Super quick and super helpful
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October 2023 by Taylor Sulima
Brianna was very helpful and amazing with customer service 10/10 would recommend
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August 2023 by Aiesha Babulal
Jackie from Westfield mall was extremely kind and helpful. Loved her soo much!!!! . Even on a busy Sunday she was still so friendly and professional.
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August 2023 by KEVIN DESIMONE
Brianna took her time to make sure I left in style looking fresh and got me approved for financing. Thankyou for your top tier customer service!
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August 2023 by brianna weiss
Marcos made the process very smooth and quick thank u marcos
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August 2023 by Kathryn Carreras
Quick service. Answered questions and was very polite
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July 2023 by E H
Amazing Service, very attentive to details. Jackie and Marcos are the best when it comes to being honest and providing the best customer service experience.
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November 2022 by April Canard
Super helpful staff, with a great attitude.Gave out good advice, asking questions I had not thought of.Prices seem too high on gold items, but silver prices seemed fair.
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August 2022 by Ms DeGraffe
I visited the booth yesterday to replace a baguette rope chain that was unraveling through warranty . I was racially profiled and judged from the minute I walked up to the booth. A young girl clearly didn’t not know the policies and procedures . The girl claimed that the chain I had was not from pagoda / banter and that all of their chains had an Italy stamp which is funny bc I always saw the chains said they were stamped turkey regardless she tried to say my chain was not from there and people are bringing outside chains there for Returns, it wasn’t until I had to get irate and show her me and my husbands multiple chains and earrings we had on was from there. The chain is a specialty rope bauguette chain and I had it replaced under warranty from the previous massapequa location , I brought a pendant at the same time and explained that to her so finally she says I had a warranty which at first they said it expired a month ago and then they said it expired a week ago . The incompetent girl made us walk to the other booth where the manager was and we originally walked passed the managers booth after five minutes because she was on her phone lollygagging with a random bystander , anyways once we get to the other booth with the manager she listens to the incompetent and they’re inspecting our chain and they can’t call sunrise mall massapequa because they are no longer in business so she finally goes in the cabinet finds a similar chain and starts comparing that it was all because the sku label was changed , they offered to swap out the chain but my generous husband wanted a different one and ended up buying a chain anyways tht was stamped Turkey and the incompetent girl asked my husband to provide an ID to match up with the name on the credit card which has NEVER happened to us , regardless they lost a seriously committed customer that has spent thousands in the past and because we planned on spending a lot of money this day to buy family gifts . I don’t know who hired this incompetent to say we are bringing a chain to exchange that was not theirs and ID us for the credit card purchase that was profiling us because we were African American .
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December 2021 by ROD and Associates Inc.
Do not go here, I purchases earrings and they literally broke into pieces within a week
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September 2021 by Rita Fortunato
It was fast and quick my daughter first piercing.
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May 2021 by Arielle Lee
Please save yourself and don't shop here , the assistant manager charged my card over 400 dollars told me it was declined , than charged me CASH. I didn't realized the money was pulled from my account till the next day , went to the mall with my bank on the phone and Jen was acting as if she never did the TRANSACTION ! I'm so sickened at this point im taking legal action , I will never shop at pagoda anymore . Mind you the chain i purchased was for my memorial pendant of me and my father ? wish I could rate lower . Shame on this pagoda.
