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January 2024 by Shay Williams
Came here after a number of other brand’s dealership visits and it was great. Adrian (my salesperson) was super nice and helped me navigate all the issues I had, and was helpful in helping pick a car and get it leases. Now I know why others have recommended this dealership!
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January 2024 by Massimo Mancini
Your representatives were extremely cordial and professional scheduling my repair and loaner. Upon arrival, they greeted me with a smile and simply refreshing to do business with. It was an uplifting experience for me.
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January 2024 by Jessica P
I fell in love with the Volkswagen ID4 and searched all the nearby dealers for my perfect car. My search led me 30 miles away from home to Bayside Volkswagen. I’m thrilled with the customer service and the exceptional experience I had. My salesperson Max is knowledgeable and trustworthy. Max worked tirelessly to make sure I have everything I needed. There’s a lot to learn switching to an all electric vehicle! All my questions were answered promptly before and after picking up my car. I recommend Max and the team at Bayside Volkswagen. I will add, after test driving other electric SUVs my ID4 was a clear standout- it’s so well made and a true joy to drive!
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January 2024 by Richard Milner
Peter (initial sales person) was complacent and disorganized ultimately taking many phone calls to get the details he required. He never called my insurance company to add the car to my policy which resulted in not being able to pickup the car as scheduled. Despite having an appointment with Peter to deliver the car, he was not available. Reception / Information said they would get someone. After a long delay I asked for Andrew (Sales Manager) and was told that he would be delivering the car. After continuing to wait I (approximately 1 hour past my noon appointment) I asked Andrew for an update. He said that he was not aware that he was responsible for delivering the car. Max (second sales person) was fantastic! He went above and beyond making up for other people's performance. The final detail was poorly executed. Water spots on the exterior and cloudy wipe marks on the windshield. The car was delivered with only 2 of the 8 required bolts required to securely attach the plates. The infotainment system was not reverted to factory defaults (e.g. listed prior owner's phones, radio presets). It does not feel like the transmission was reset either as Andrew indicated. Ultimately not my best car buying experience. but Max was a champ and managed to have me leave with a generally optimistic impression of the dealership for my next purchase.
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January 2024 by Nathan Taber
Adrian and the other staff we worked with were incredibly helpful in the purchase of our 2021 Volkswagen Atlas. Adrian went far above and beyond what was expected. Very grateful for his excellent customer service. Highly recommend this dealership!
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January 2024 by Aurora Knutsen
I drove all the way up from South Jersey to get a car with bayside and I couldn’t have been happier! Blendi was incredibly patient and helpful, he really was the best. The entire staff was warm and welcoming, they made me so comfortable with my first car purchase ever! Totally worth the drive, thank you guys!
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January 2024 by Hodaya Brick
I just got the Atlas from the dealership and Maximiliano (Max) Ramirez could not have been a better sales consultant to deal with! He was professional, provided very swift service, and went over all the details of the car so we understood everything before driving away with the new car. A+ service from Max!!
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November 2023 by Chantal T
Our rep, Crystal, was incredibly supportive and as helpful as she could be, given the circumstances. I was given a loaner car while I waited for the work to be completed. The reason I gave a lower than perfect rating is that I was without my car for 3 weeks. I had to call Service several times to get a status, which was less than desirable. I left several messages asking when the car would be ready and received text messages with little information.
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November 2023 by Rubina Malik
appreciated having quick service and my needs met. Max was efficient and explained the process well. the office manager also got involved and accommodated my requests.
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October 2023 by B Jl
Customer service needs work. Michael was so awful from the beginning. When making a deal he said “I don’t do back and forth” as if negotiations are illegal at car dealerships especially if a vehicle is used, high mileage and has been in an accident. When I decided to pull out due to the numbers changing (over a $1,000) when about to sign, Micheal slammed the book and stormed out. And no, don’t say it was taxes because that was already included. Very uncomfortable experience here at Bayside Volkswagen. Wish I had continued to do the deal with the manager instead of Micheal who’s attitude got even nastier when the price was dropped by the manager. Almost took home my dream car ! But the temperament of your sales person and how they treat you as a person matters! He even compared my credit score to his brother in law saying “his credit score is pretty bad and his interest was still not as high as yours”. Needs more training on customer service skills. Very uncomfortable working with him and I did not feel safe putting my money here. Even if I found the same deal or higher elsewhere, something gave me a bad gut feeling. Trust your instincts and change salesmen if you feel mocked, judged or disrespected.Front desk, Kyle was polite and understanding when I expressed my concerns about my refund being disregarded and not processed at all when asked a week prior.
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October 2023 by Fady Basem
The best leasing experience I’ve had anywhere. Staff is so sweet and helpful and it was so easy to get the deal. I had a very good price and I love the car. Even though it took three hours one way to get there because I live on SI but it was 100% worth it. Thanks Silvano for making this so smooth!
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September 2023 by H Sookra
Peter came through for me on price. I was reluctant due to the original monthly payments and actually left to check around. The next day when I called back it was lowered and very close to what I wanted my monthly payments to be. He really made it happen for me. I am a safistied customer. Big thanks to Peter and his manager who he had to get approval from.
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September 2023 by Jess K
Wow ? i have never been treated so poorly at this Volkswagen ever until today. I came in to pick up my car just to feel like a mockery Giuseppe coppola i was ignored by this advisor who was supposed to help me. instead he said he is going on a test drive to his colleagues who were also confused because he had a customer waiting to pick up their car they told him.I was there waiting on him. They told him i was there to pick up the car.?Instead of him helping me and to reassure me as his customer give me advice to what is needed for the car he ditch me to go on a drive with his friends. While giggling as if i was not there waiting at all?Service was still very open i just want to mention that.What’s worst he told me my car would be ready by 2:00 pm and he’d call.A call that never happened untilI decided to call by 4:30 pmGiuseppe Coppola Should not be an advisor! He doesn’t care about his job nor the customers he serves.Im so angry i could rant all day so much went wrong today.Sad that his colleague had to apologize for his unprofessional behaviorThank you Darien for being so kind to me today made me feel human and not like i was disposable.I wish this went differently!I will never come back to bayside Volkswagen again nor purchase a car here. Will advise my friends as well.If the service department is this bad there’s no point on doing so.
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August 2023 by george anavian
They are very honest and helpful people at Bayside VW. I would go back to them. Their price was very competitive and the Tijuana SE exceeded my expectations. It is a good vehicle and we are enjoying it.
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August 2023 by Jess Chambers
Best VW service in Queens! Thank you for all of your help. Staff has done outstanding job overall experience was great! I did not get all of the staff names but Darien Rivera was absolutely outstanding and performed immaculate customer service. Ensuring that I was serviced and comfortable. Thanks to everyone at Bayside VW service.