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February 2024 by Jewel Shower
Western charged double what we were quoted at time of check out. The room was filthy and the building as a whole is in disrepair. When communicating with the front desk they were rude when we asked for towels/blankets. The pictures are not an accurate reflection of the rooms. I would avoid if you want Best Westerns quality.
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January 2024 by Enrique Cuenca Mendoza
There is a good quality price relationFood & drinks: There are some restaurants nearby
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January 2024 by Abubakar Siddik
Good ?
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December 2023 by Jodie Runham
Rooms fine but only cleaned every few days. Breakfast not great. Staff ok but not very attentiveMiles from Manhattan so avoid if that's where you want to
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December 2023 by Andres Morillo
The place was clean and the service was good throughout the stay, they were sending me messages to see if I needed anything. I fully recommend it.
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November 2023 by Keegan Reid
I’ve always appreciated Best Western for the price to quality of rooms. But this Best Western charged double what we were quoted at time of check out. The room was filthy and the building as a whole is in disrepair. When communicating with the front desk they were rude when we asked for towels/blankets. The pictures are not an accurate reflection of the rooms. I would avoid if you want Best Westerns quality.Rooms: Dirty peeling.
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November 2023 by Ben
I would give this hotel 0 stars if I could. The only benefit of this place is it being close to JFK airport. I booked a room and told them we had 5 people the guy I spoke with said the rooms were very big and could accommodate. I realized later that was just to get me to reserve a room. We were coming from out of town. So we very late and didn't get there until 1am but I called before and let them know. When we got there to check in there was a family there that told me they were waiting for over an hour to speak to someone at the front desk. Finally someone showed up and gave us our rooms. When we got to the room I was so upset. It was so small. The sink was next to the beds the bathroom was very close to the beds. it was like a jail cell and definitely uncomfortable for 3 people let alone 5. My uncle had to sleep on the floor and my mom on a chair. Although this was bad we thought maybe we purchase another room so we could all have some good sleep. When we went down to ask the front desk what we could do the front desk clerk was gone. What hotel does that? usually someone is there 24 hours a day, no? Who do you talk to if there's a problem or for extra sheets? I literally could have went behind the desk and did whatever I wanted. There was no number to call. Basically we were there by ourselves. Also the parking lot is small with these beams in between of most the spots making it very hard to park. Worst hotel experience I've ever had in my life and for $200 plus a night I felt like I was robbed. I wouldn't recommend this place to anyone. Maybe my enemy.
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November 2023 by John Auletta
90% of the photos on this google listing are not of this property. Two seconds into the room, we turned the lights on and they were flickering fluorescent bulbs. The pillow dust covers were yellow and stained. The phone was also horribly yellowed. Not what you would expect at a three star hotel. My gf didn’t want to take her shoes off or put her bag down. We left shortly after checking in; at around midnight, and drove four hours home.
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September 2023 by Daniel Harris
The stay for one night was nice the staff was amazing a plus only complaint is that the walls are thin and on top they put us on the side of the building we’re we are looking into some poor person house but def will go again super clean please fix the elevator it feels like it’s about to
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August 2023 by Ariel Acuna
Good and clean hotel to stay near JFK airport. Have free breakfast and parking. A good place to rest for the next flight.Noteworthy details: A short drive to JFK.
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August 2023 by Giseli C.
I don't even know where to start .. I've stayed at Best Western Hotels in Vermont and they are amazing . NOT THIS ONE !!! The sink is outside the bathroom and it looks like it's ready to detach from the wall . The sink is sinking to the floor haha. Not to mention the sink is so low my knees could brush their teeth if they had any . The front desk people are not necessarily the most friendly either , they sent me a txt around 10:30am the day of my arrival to do a check in , they requested ALL KINDS OF PHOTO ID to be uploaded before the check in . Than once you get to the hotel you literally have to do the same process again . What's the point of uploading things if you'll still have to do it again at check in ??! I thought the whole idea was to save time. I also requested a digital key on my phone and mine was available even tho the app says once you get assigned to a room a key will be available . Making a long story short if you have to be in Bayside do yourself a favor and find another place cause this one is more like you're paying to sleep in a closet than a room. They have parking but it is #1 not big enough to accommodate all the guests and #2 is not very well designed either , there are more columns blocking spots and making difficult to park than an actual parking space .
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June 2023 by Lauren M.
Jessica was super helpful and courteous over the phone. Last minute issues from jfk lest us stranded and she took care of of so fast and easy. Clean rooms and facilities
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June 2023 by Golam Rabbani
I was booked two Rooms one king and Queen. Cleaning is good. I checked in around 4:30 pm put my stuff in leave A/C on come back to hotel around 10:00 pm got papers notice no water until 12:00 am. A/C wasn’t working at all. I have two kids 4 & 1 they could sleep. I have been turn A/C on more than two hours but room temperature doesn’t go down eventually I have called front desk she switched me another bedroom. She take care me well. But totally Disappointed.I’ll not Requirement this location no one’s
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April 2023 by David Langevin
I so highly recommend this facility when you are staying in Queens, you have great access to the LIRR for trips to Manhattan, you are close to shopping and activities, guest services employees are outstanding, it is clean, fresh, and well kept. Breakfast buffet is great. Rooms are very efficient.
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April 2023 by vincent dyer
There was no wifi and purposefully disabled AC in the rooms. The thermostat in my room read 86 degrees when i woke up in the middle of the night sweating. I mean seriously, what hotels at this price point disable air conditioning? front desk couldnt have cared less and didnt even try to make any accomadations for the inconvinence. They also do hallway maintaince like trim repair and paint work throughout the night. Id have rather sleep in my car, at least that way i couldve ran the AC, but the private parking lot is littered with physical signs warning of theft and felt dangerous. I also noticed the main elevator for the parking lot and room access is clearly permitted only for freight and operator use, not for passenger travel.
