-
November 2023 by Shereen Shokry
Purchased my X5 xDrive50e 2024, 3 weeks ago, which is worth $93,000, after adding the insurance, and now I have to change the entire CCU unit.Very bad car, I don't recommend it
-
October 2023 by Nikos Psarras
Would never recommend this dealership to nobody. I have been a loyal client to them for the past 10 years. First two deals were fine.My last deal they sold me a used car, 3 years old as it was new with fixed bubble payments. Every dealership I went to in order to trade in the car, stated how they do not understand how the financial manager approved this. Do not trust them. On way or another, they will scam you.
-
September 2023 by Emily C.
January 19th, my friend was held hostage at BMW of Bayside after business hours. After a routine service, she returned to pick up her vehicle only to find out BMW had allegedly bought out her lease without her permission. At that point, the sales manager would not let her leave with her car, which still had 30 days of lease left. After receiving confirmation that the car was still under lease, therefore still her property, we left the dealership. The general manager proceeded to call more than 10 times and send text messages threatening to call the police. Not only that, the financial manager made fun of her credit score, discriminating against her. When we asked him is it because we're asian he said "not this again". does this happen a lot? do you regularly make fun of loyal customers? We have been trying to make corporate aware of this issue, and to make sure this doesn't happen to anyone else! No one should be locked in a dealership, especially after buisness hours, receive threatening texts and multiple threatening calls. After 9 months of attempting for corporate to do something, we have given up on receiving any type of apology. At this point, all she wants is her title, which is repeatedly being mailed to the same dealership that we faced discrimination from.
-
August 2023 by Habibur Rahman
The absolute worst dealership I have ever been to. The manager named Mike gave my father and I terrible attitude when we asked him for some more information about cars I was interested in and got visibly angry when I told him I was interested in more than one specific vehicle. The manager Mike continued to be rude throughout our whole visit as well. If I could give this place 0 stars I could. It is an absolute shame as I have been helped by another salesman named Mike D. who was very helpful and attentive, but his manager Mike was terrible. I would not recommend this place at all and I would give this place 0 stars if I could.
-
August 2023 by Hafiz Rahman
I would give this place 0 stars if it was an option. I have bought 2 BMWs from the BMW of Bayside new car showroom and thought I would bring my son to the BMW of Bayside pre owned showroom to buy his car, big mistake. Yesterday, my son and I were helped by Mike D. who was, overall, a very nice and helpful salesman. Today, we came to the showroom again to ask some more questions and Mike D. was not there, so his manager (also named) Mike “helped” us. I put helped in quotation marks because he did the bare minimum he could. When asked to look some information up, he rolled his eyes and gave my son and I terrible attitude saying “this is going to take 15 minutes” as if 15 minutes of work would kill him. The manager Mike then brushed us off to another salesman and continued to give us attitude the rest of the time we were at the showroom. I would absolutely not recommend coming here under any circumstances.
-
August 2023 by Aynaan Rahman
Went with my brother and father. Asked for basic information on a car, like the normal stuff dealers at dealership are supposed to do, and got met with attitude and the worst service possible by Mike. It’s unfortunate that another guy who helped us before, Mike D., was a great guy, super helpful. If you get helped by Mike, you’re better off leaving than dealing with him.
-
August 2023 by Rayan Rahman
The manager Mike it’s absolutely terrible. I would not recommend d this place at all. I’d give them 0 stars if that was an option.
-
July 2023 by Navi Parmar
AVOID THIS DEALERSHIP!! I purchased a certified pre-owned BMW x3 from here and noticed when I went home the oil change wasn’t completed and it had issues with the lane departure system. I had to bring it back to get it fixed within the first week. How does these issues get missed during the inspection process??When buying the car i had a terrible experience. I worked salesman Do Chang, after figuring out all the details and running my credit he mentioned the title of the car wasn’t available yet. He said it would take 2 days to come in. I left a deposit and waited. TWO WEEKS passed and i had to call him multiple times for the title to come in. I went around 6pm to finalize the sale and had to wait over 2 hours for the finance manager to become available. The finance advisor George Fan was even worse. George was extremely rude every time I asked a question. It was almost like he was doing me a favor. The paperwork showed the price above what we discussed, when asked why the financial manager got upset at us. He was very disrespectful.Do Chang also promised us he would give us complementary car mats for all the trouble we had and the price being higher than we discussed. After waiting 2 weeks and I attempted to contact him and he completely ignored my calls.Terrible dealership and they lie to their customers. Get your car somewhere else and save yourself from them.
-
April 2023 by Mindy Kung
Inquired about seeing a listed CPO 2020 M340i back in February. I was put in contact with Luis Pichardo, who was incredibly helpful from the start. Went to the dealership to see the car, and Luis (who couldn't be there at the time) connected me with Sean Parks. Sean was such a pleasure to meet with and talk to. Extremely knowledgeable and informative without putting any overwhelming pressure like most advisors or salesmen do.Overall, the car was not the right fit for me due to it not having all the right specs I was on the market for. However, given my great experience with both Luis and Sean, BMW of Bayside is definitely top of mind for me to return to and recommend to others.
-
April 2023 by Jason hh
This place sells LEMON car and does NOT follow NY lemon law, AVOID IT! I bought new x7, had chassis warning on my 3rd day getting the car and went to service without offering me a loaner car and TORTURED me saying “why not buy Porsche”. After that time, I constantly get same chassis warning every the other month. Also, the map never works, for example I am driving in highways, while the map shows I in local road or in the water, PRETTY COOL, feel like I AM SAILING… There was one time someone’s car were almost crashed our car since the map kept changing and we slowed down since we did not where to go. The most ridiculous thing is that, after they diagonized my car, they told me this car has NO PROBLEM AT ALL… WHAT A LIAR! I am able to see the car’s problems without using all your FANCY MACHINES.
-
March 2023 by Maria Papazian
one of the best bmw dealerships out there. These people will tell you the truth and give you the best deals possible no haggling necessary. Priscilla, Shirley and Janice all were such a pleasure. They explains everything so thoroughly and even walked me through the car and explained in detail how each part works. They treat you like family and will make your car leasing or buying process 10x easier.
-
March 2023 by Rana Haroon
Worst customer service & worst sales man who is much racist . I made deposit of $1000 & they couldn’t approve my loan for the car & after it’s been 2months calling them to refund & always have some different stories . The manager don’t care as well . Recommend everyone not to go to this showroom they are a such a disgrace to Bmw usa .
-
February 2023 by Jamal White
Christian Galarza Is one of the best bmw consultants in the area! He has a wealth of knowledge! His manners on how to speak to clients are superb!If you’re looking for a bmw go down to BMW of Bayside and ask for Christian and you will get top notch service!Thank you Christian!
-
February 2023 by Vincent Park
I've had multiple BMWs from various dealers but Henry Lou is among the best BMW sales client advisors I have ever had. I have never met a more knowledgeable and dedicated person! He himself is a true BMW fanatic and knows these vehicles inside and out having driven them for years. He was very patient and kind with helping me with my brand new M340i build back in 2021. I really appreciated his competence and attention to detail and reassuring follow ups that I needed. On top of all of that, Henry is hilarious and makes you feel like an old friend. Because of his excellent service, I will be back for the M3 in a few years.
-
November 2022 by John Grohol
Due to a misunderstanding of my local state's laws by the dealership, I traveled from another state to complete the purchase of a car but was unable to finish the transaction. After apologizing for their mistake, they refunded my deposit and helped pay for the travel expenses I incurred for visiting their dealership. They were very professional, communicative, and felt bad about their mistake. Given their professionalism and owning up the problem, I would gladly do business with them again. Rare to find such upstanding people in this business.
