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April 2024 by kof0207
Today, my family and I had an extremely disappointing experience at the Five Guys burger joint in the Bayside area of New York (zip code 11360). Despite being loyal customers for over 15 years, we were shocked by the lack of professionalism and respect from the staff.Upon placing our order, which included two cheeseburgers 'all the way,' two little bacon cheeseburgers 'all the way,' one little cheeseburger 'all the way,' two large fries, and three large drinks, we encountered multiple errors. Not only were we missing items from our order, but the burgers we did receive were completely lacking in toppings, despite specifically requesting 'all the way' with everything on them.When we politely approached the cashier to address the issue, the response we received was beyond appalling. The staff member became immediately defensive and hostile, refusing to acknowledge their mistake. Instead of offering a solution, they resorted to shouting and even used racially offensive language towards us. The so-called 'manager,' Marco, was particularly disrespectful, laughing off our concerns and refusing to take any responsibility.Feeling humiliated and disgusted by the treatment we received, we demanded a refund. After much reluctance, they finally complied and returned our money. However, the damage had been done. The entire ordeal left us feeling deeply upset and disappointed.As a long-time patron of Five Guys, I am appalled by the lack of professionalism and customer service exhibited by the staff at this location. This experience has completely shattered my trust in the brand, and I have no intention of ever returning. I will be lodging a formal complaint with Five Guys headquarters, as well as sharing my experience with my community to warn others about the unacceptable behavior we encountered.In conclusion, I strongly advise against visiting this particular Five Guys location. The disrespectful attitude and incompetence of the staff make it an unpleasant and unwelcoming environment for customers. Save yourself the trouble and choose a different dining option."
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April 2024 by Charlie Bournis
Food was good but very expensive....
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April 2024 by Mako
Best burgers for the money. Freshly made, lots of topping option at a reasonable price for good food.
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March 2024 by Sherwayne Morrison
Great food and good service. This location can get very busy and they do a great job of handling the volume of customers.
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March 2024 by Brandon Martinez
Best burgers I’ve ever had ??♂️ and the fries ?
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March 2024 by Sung Kwang Hong
Their burgers are awesome. And their fries..! I was expecting some extra, but they added a whole bunch! talk about generousnportions!!And the shake was perfect. Not too sweet and it kept consistency until I arrived home.Will I return? A solid definitely, for sure!Parking: Plenty of parking. No worries whatsoever. :)
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February 2024 by Ian Paul Tully
Best Five Guys I have been to. The crew does a great job.
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February 2024 by Daniel J. DiRico
Awesome fries and burgers cooked to perfection.
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January 2024 by Lawrence Balter
best 5 guys in New York and the only good thang in
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January 2024 by Dan NBA
They got lots of workers there and they are very coorperative. They were very kind and they got my order done in less than 5 minutes. (Burger and Milkshake). Free Peanuts too.Parking: There is a restaurant, doctor office, and an AMC movie theater next door so the parking is a little difficult on busy days, but mainly its pretty easy.
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January 2024 by Philip Ha (Phil)
Shout out to Elizabeth and her staff for great leadership work ethic and customer service !And of course the food is delicious fresh and fast too ?
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December 2023 by T Cheeks
Classic five guys!
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December 2023 by Adham Nishanbayev
Great placeGood guys working ?Respect .12.27.2023Parking: More parking
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December 2023 by Latisha Williams
The most happiest and nicest employees . This place is clean and very organized . The food was delicious and very fast service . Always stop by and order a burger and promote this businessKid-friendliness: Yes
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December 2023 by Mantovani
Great burger joint. You can't go wrong going to a five guys. The staff is friendly and quick with the service. I like this spot because it's right next door to the AMC movies. Nothing more classic than a movie followed by burgers and fries.
