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March 2024 by David D.
Scheduled a 9 AM oil change a week in advance. Got there 10 minutes early only to be told that they're extremely overbooked .when I asked for a ballpark timeframe, all he did was repeat what he said. Foh... Not the first time this has happened here. I value my time so I will be taking my business elsewhere.
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February 2024 by Sam N.
Worst costumer experience of my life. If you want to be nearly run over, talked down to, and yelled at by staff then this is your spot
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February 2024 by Ian K.
This location has a reputation for being one of the sketchiest in the city. The staff here made physical threats to a coworker of mine accusing us of having not called them prior to bringing a vehicle in. If you don't want threatened with a tire iron, don't come here
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February 2024 by ryuken nyc
I went to Pep Boys on Friday for a wheel alignment for my Countryman. Tao was a great service manager and didn't up sell you service you didn't need. He was very curious and polite. David did great job on my alignment. BMW wanted $199 for a 1 time alignment and Pep Boys for the same price offers lifetime, definitely a no brainer.
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February 2024 by Patrick Tsai
—— Update (2/8/2024)I went back again and waited a few hours while they did the alignment, and I finally got the alignment report. Lesson is to make sure to communicate what is expected (even things like alignment reports). The mechanics and front desk staff are friendly. Thank you Tae and Charles for being the face of the shop! I would recommend this place.—— Update (2/7/2024)I went back to the shop and the assistant manager Asif said that old reports can’t be redownloaded and they have an option once alignment is complete whether or not to print the report. So communication error on my part I suppose (thought the report was given by default). Will get another alignment soon. Thanks for the explanations guys.—— Original review (2/6/2024)Proceed with caution when doing an alignment here. I dropped off my car at 11am and had to wait 6 hours before finally getting it back at 5pm. This wouldn't have been a big deal as long as the techs did a good job, but I didn't get an alignment report - they said it would be in the car but it wasn't, so I went back and asked for a copy of the report. Front desk guy (who was very nice) said the manager said I needed to come back for another alignment to get the report. What the hell? The alignment report prints once you do the alignment, so why can't I get my report?On top of that, did a tire balance for all 4 wheels and did not get any info on what happened. I want to know what happened to my car. Where are the reports?
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February 2024 by Namsoon Park
This shop is good...
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February 2024 by Stanley King
Excellent service
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February 2024 by Abubakar Koli
Good and fast service, reasonable price
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February 2024 by Marc Whinston
They do good work and they're honest
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February 2024 by Joe
I took my 2017 Mazda cx-3 in to have all four tires replaced and a wheel alignment. They noted that my front rotors needed replacement and all breaks could use replacement but that the front was more urgent. Andre worked with me and I was very happy with the overall price for everything. I wish I had the mechanics name who worked on my car, but anyhow he did a fantastic job with everything. Whatever was done my car feels brand new, the steering wheel turns like it never did before, the breaks are no longer a headache especially in traffic (feels way more smooth) the alignment was flawless, can drive no hands for miles (not gonna do that) First time I left a shop not worried about whether I made the right choice or not. Thank you guys.
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December 2023 by Laura Tortoriello
Great, professional service. Fairly priced as well. I trust them with all my auto maintenance and repairs. Highly recommend them. (Have recommended to others and they feel the same way!)
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December 2023 by Roberto Anglero
Excellent service. The guy at the counter was very helpful. He doesn’t lie to you. If you’re going to be there for a while he will tell you.I made an appointment for a state inspection and they took my car exactly at the time of the appointment. Great staff.
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December 2023 by Scarlette T.
great shop! second interaction with them regarding nails/screws in tires. honest, straightforward, everyone i have interacted w there (now 6 people between service techs and check-in personnel) were personable and quick. thank you! hope i don't need tire services again but if i do, this will be my first choice!
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December 2023 by Jeffrey Chang
Went to do my annual inspection. They were able to get it done quickly and unlike some other service centers, they did not try to up sell me on anything. Would recommend going there.
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November 2023 by Arthur Dor
I would give this place zero stars if I could. Tae, the customer service person i was dealing with was great - very cordial and professional but that's about the only positive thing I can say. I ordered 4 tires, paid over a thousand bucks mind you, and scheduled an appointment to come in the next day at 9AM. I come to the location about 10 minutes early and find out there is a 2+ hour wait time. WHAT??? Why schedule an appointment if you're going to make customers wait THAT long. I was told it is normal for Pep Boys to book up to 10 people for the same time slot, so you can do the math on how that delay can stack later in the day. HORRIBLE service model with zero consideration towards the customer's time. Well guess what? Order CANCELLED and customer lost. Never again will I go to Pep Boys.
