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March 2024 by A Cohen
Although this location is convenient I avoid using it as letters that I've mailed here in the past have gotten lost. Recently I went here just to buy stamps though. The worker's attitude was so sour and distasteful that it left a very negative impression. I hope to not return.
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March 2024 by Christiaan Sidell
Worst post office in Queens
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February 2024 by Debbie Flores
The staff here are horrible. There was no one on line and yet they sent me back 3 times to send out an envelope and package. They both had an attitude and made it seem I was an inconvenience to them. Very sad as this kind of customer service is not a costumed in a busy shopping center. Also initially I was waiting for a clerk because none of the two were in the window..one was on the phone and the other came to her window a few minutes afterward.
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December 2023 by Ann Mezzacapo
This comment is for the guy writing about the 2 Afro American men.They are great they are always helpful and kind. It’s a shame I can’t say the same about the rest of the people that “work” notThey are incredibly rude, they don’t want to help anyone they are on their cell phones they don’t want to take your mail even if you buy stamps, sad that they can’t hire better employees
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November 2023 by Natalie
USPS has horrible service all together. In person and the 800 number.
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October 2023 by Claudio Superville
I was just at the Bay Terrace branch. Not only is this office the worst I have seen, the people working there are the worst. You can tell there is no management whatsoever in place. Before I approached the window, the guy behind the counter was talking on his cell phone through the speakerphone, apparently to a friend, about how he needed a good distribution company to promote his songs/album. No thank you, no acknowledgement that I just spent $20 dollars with them. I left, and he was still talking on the phone. The customer service "bar" keeps getting lower - everywhere. I personally refuse to accept it.
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October 2023 by Tom Jones
They’re very rude. They close the store on their own terms and they’re never open and they take very long and then they are very rude and disrespectful.
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October 2023 by Ann Lee
The staffs are nice, but line is always long
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September 2023 by Claire Ren
Terrible service. You would be here using the service like serving the god. They throw you words and throw your package.
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August 2023 by Peter H. Wolin
Always friendly helpful and speedy. Thank you.
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July 2023 by Lou Sucre
This place is an absolute joke!! Terrible customer service. I been here twice today and the " out to lunch " sign has been up since 12 , it's now 3:30. It's amazing people still have a job here
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June 2023 by Julian H.
Although this post office in Bay Terrace is closer to me, I now go to the post office in Whitestone because the customer service is better there.There's one particular employee at this post office that's extremely rude and condescending to customers. She emanates passive aggressive "I hate my job" energy and ends up taking out her frustration on customers. Most post offices staff will accept mail at the window, but this one employee asks customers to walk back towards the entrance and utilize the mail slot. I'm mailing out a package and letters, just accept my mail! Like other reviewers have mentioned, I've also observed this employee go to the back room to text on her phone while her poor co-worker has to pick up the slack!The condition of the post office is also very messy and it could use a sweeping (see photo).
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January 2023 by N N
This office is the worst. Waited in line for 30 minutes, then they let someone skip me and help them instead.Then when I went to the front of the line , I already had my package ready to go and just needed the shipping label printed. Instead of doing that, she told me to get out of the line. I said why don’t you just print out the label and instead she gave me an attitude and mash the printing label.If you are reading this, enjoy being a public sector employee, because that kind of treatment and action would get you fired in the private sector. It’s unbelievable our tax payer dollars is going toward this type of service.
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December 2022 by Tomas R
The worst postal service ever!!!! The line was OUTSIDE!!!! They employee give my attitude.... really worst experience ever stay away or go different locations it will be much quicker...
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November 2022 by Natasha Rodriguez
Went to the post office today at 1:30 pm and there was a sign on the door “ closed reopen at 2:15 pm” . What the heck is that about………,
