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February 2024 by Amy Man
As soon as I walked in here, I immediately was greeted by strong chemical fumes. Blow dryers running. Ladies getting their hair colored. I wish I did a little bit more research before coming here. I wish I had left. There is absolutely zero ventilation, so it’s extremely stuffy inside. I genuinely am concerned for the staff working (and their patrons) here all day, they’re breathing the fumes in for an extended period of time on a daily basis.The front desk staff is rude and has no concept of client complaint management. I brought up the concern of the lack of ventilation and she asked me what I want her to do about it as they’ve been busy all morning. The business being busy has nothing to do with the lack of ventilation.I definitely will not be coming back.
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January 2024 by sona wadud
This place is a hit or miss! The guy who cut my hair destroyed it. I told him a hundred times that I just want a trim. I want to keep the same length and also showed him pictures for reference but he did the exact opposite. I was in tears when I left the salon. It took me years to grow my hair but he chopped it off in a second. The problem is language. Most of them don’t speak English and I wish they had someone translate to him. Never going back.
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January 2024 by M
I’ve had great experiences. I’ve been here a few times for a trim and received a keratin treatment here. I’m very happy with the results.
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January 2024 by a maharaj
They can color hair, they are fast and the wash girls are top tier. The extra charges after you started is not. Got a blowout and the rude evening receptionist told me after the service that the price quoted was b4 she saw my curly hair, mind the fact that I walked in with a visible ponytail and my hair texture wasn't hidden. Not goin back too many hair salons for the upcharge. Too long I expect the charge but too curly. Maybe you should put up a straight hair only sign.
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January 2024 by Brianna Woodfin
I have never been so disappointed in the turn out of my hair. I went in with a PICTURE of the ash blonde I wanted which I feel is the best way to go about a balayage appointment. I should mention that I have already done my hair blonde at this salon last year and I was happy with the turn out. I had a nice honey blonde throughout my entire head of hair so I already came to my appointment with fairly light hair. Keep in mind- I wanted to go LIGHTER. Why did I leave the salon the first time with dark brown and grey hair. NOTHING AT ALL WHAT I WANTED. I was very aggravated as I had bleach in my hair for five hours just to leave with a much darker head of hair then I came in with. Then, I see that the “policy” says I can get this corrected within ten days. Fine- I wasn’t thrilled about having bleach in my curly hair twice in a ten day span but I agreed to come the next weekend. The next weekend comes around and they’re putting two or three random strips of bleach and I ask- what is this going to do? To which the response was that they were scared to damage my hair. no kidding? There should’ve been an exception to the policy because I paid and tipped a great deal for unwanted job in the first place. I tell them if I came back a second time it’s because I want it to look how I wanted the first time. Another extensive process and I leave with hair that I’m pleased with but again, not thrilled. ONE DAY GOES BY. ONE DAY- and it’s turning brown and is dark all over again. red at the roots and brown with splashes of grey and truly looks like a mess. Do not go here. Not only did I waste my time and money but I still do not have the hair I want and will have to get it done again. Horrible, stressful and borderline horrific experience.
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December 2023 by Tiffany Yang
I have been coming here for years and are now bring my own kids here…. A few months ago my son got a cut for $15…. Today I bring my 4 year old daughter and when I go to pay for her wash and cut they priced it as an ADULT!!!! $45 bucks for my daughter whom is 4 years old … to get a trim and a wash… it’s ridiculous$150 for me to go back to a natural color and wash and cut…. I still see color in my hair so they didn’t even get the full color out …. So disappointed-Time to tell everyone to not come here and find another salon!
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November 2023 by Kuldip Singh
Worst experience and they are so disrespectful
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October 2023 by 张秀薇
My daughters wanted to experiment with some coloring. They did baby pink peekaboo highlights. The style was done beautifully. The entire vibe of the salon were very welcoming. I also occasionally come for wash and styles. I always look for Joey to wash because she gives the best head massages! Also, thank you to the front desk Emily, she is very sweet and gave my girls an after care maintenance sheet and gave them the whole run down on how to keep their color vibrant and healthy after the big job done today!
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October 2023 by Elizabeth Mejia
It’s not too much of a warm place where you feel catered to like your typicalBeauty salon where conversations happen but I can truly say I love the way they cut and dry my hair.
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October 2023 by ZONGYUE DAI
If you are looking for a barber shop that can make your hair incredibly smooth, this shop is really recommended. My hair used to be very frizzy and often tangled. Since I went to this store and their staff performed their recommended smoothing program on me, my hair has changed significantly and is much smoother than before.
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October 2023 by Fang Wang
i stumbled upon this salon while looking for.a new salon to go to.after my previous stylist moved. i guess i got lucky because i was immediately serviced. the consultation was very informative and quick. we then began the process and they were gentle and walked me through the whole process. even though i spent almost 7 hours in the salon i was fed snacks and water so i patiently waited for my transformation... i was sick of the orange brassiness i came in with. i am so ecstatic about my new color and haircut. i will now be recommending all of my friends and family here.
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October 2023 by xinyi fang
As I am proficient in mandarin, I am so happy to have found a mandarin speaking hair salon on bell blvd. The atmosphere of the salon is very aesthetically pleasing to the eye, it is full of greenery. The staff here is super friendly. I will definitely be coming back for my future haircuts and wash/blows.
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September 2023 by Luna Adoreable
I seldom take to platforms like Yelp to share my experiences, but today's ordeal at Xcellent beauty salon was deeply distressing, and I feel potential customers should be aware. I visited this salon with the hope of correcting a DIY bleach job on my roots, which turned out orange. While I accepted their recommendation of a keratin treatment due to the damage, my primary request was for a baby pink tone with a very subtle shadow root.Despite having level 11 white hair with just half a centimeter of orange roots, I was shocked when I got home to find half of my hair turned dark brown instead of the desired baby pink. The toner application was hastily done in just two minutes, without the careful attention that my hair clearly needed.Feeling utterly devastated, I took the initiative to drive two hours from Long Island to consult the owner, seeking a solution. I had even coordinated the timing to ensure she would be available. However, the reception I received was appalling. I was mocked, laughed at, and told outright that my hair was too damaged to work on. I tried communicating my stress and seeking a resolution, but the owner chose to dismiss me mid-sentence, turning away to attend to another client.It's disheartening to realize that after five years of patronage, the salon couldn't offer me even two minutes of understanding or an apology. To be ridiculed and made to feel insignificant is not the standard one should expect from any establishment, let alone one in the service industry.While money can be earned back, the emotional toll of such experiences can't be easily undone. No one should condone or support businesses that allow bullying. I also urge potential patrons to familiarize themselves with their rights; establishments are legally bound to certain standards, which you can verify through the 311 portal.I have been a loyal customer of Xcellent beauty salon for nearly seven years. And while loyalty should be rewarded with consistency and respect, my experiences have only degraded over time.My prior visits included:1. A blow-dry session where my beautiful platinum-white hair turned an unintended shade of purple.2. An instance where I requested a mere inch off my hair, but they took off a significant chunk, leaving me in tears on my birthday.If you value your hair, your money, and, most importantly, your dignity, I'd advise steering clear of xcellent beauty salon---It's worth noting that the owner tends to respond to negative Yelp reviews with apologies. However, I'd like readers to be aware that my direct interaction with the owner was anything but apologetic. She laughed at me, kicked me out of the salon, and blatantly ignored my concerns. While online damage control may be a strategy, it's essential for potential customers to understand the in-person experiences others have had. An online apology doesn't erase the humiliation and disrespect faced firsthand.---Services: Blowouts
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September 2023 by Amina Fae
---It's worth noting that the owner tends to respond to negative Yelp reviews with apologies. However, I'd like readers to be aware that my direct interaction with the owner was anything but apologetic. She laughed at me, kicked me out of the salon, and blatantly ignored my concerns. While online damage control may be a strategy, it's essential for potential customers to understand the in-person experiences others have had. An online apology doesn't erase the humiliation and disrespect faced firsthand.---
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July 2023 by Kayla Deosaran
Came here for balayage and couldn’t be happier! This is now the only place I trust with getting the right color. The style is to have a more bleached look (less color) framing your face (which I didn’t love on myself but I’ve seen other girls look good with it) and they were happy to fix it for me. Love this salon!! I
