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October 2025 by maria melendez
Great experience, easy to order a unit and friendly service. Would recommend
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October 2025 by Reina Olguin
Akii was very professional and helpful today!!
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October 2025 by Isael Soto
Easy setup.
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October 2025 by Christine
Prime Storage is the place to store your belongings. I needed storage immediately and was extremely impressed with the cleanliness newness and availability. I have special needs and was given a unit close to the entrance which really helps. The service agent was very polite and accommodating and knowledgeable. She was most important in relieving my stress and panic to find a unit. Highly recommend
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October 2025 by S. Miles
Akii at Prime Storage is an absolute gem! His knowledgeablilty, professionalism and friendliness were so very appreciated as we navigated the storage process. Thank you so much, Akii!
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September 2025 by Fatima Gillespie
Lovely staff. Jasmine and Akii were awesome with getting me signed up and started
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September 2025 by Nolan
Great service
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September 2025 by Sheila Nau
Easy. Clean, bright. Recommend.
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September 2025 by Sean B
The facility is clean, but you can find other places with better prices. I’m not sure I received the 1 month free promotion, but the monthly rate went up by the 3rd or 4th month. I was penalized $35 for not giving them a 2 week notice upon vacating the storage unit, and they charged me another $35 to close my account. You will not get a prorated refund for unused days if you vacate the unit prior to the end of the prepaid month.
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August 2025 by linda sparrowe
I just want to say first of all everyone at prime storage was simply amazing. Akii especially was helpful and patient and made my first time moving without my husband (who died 2 years ago) stress-free and easy. I hardly recommend prime storage (on Rt 52) and Akii
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August 2025 by Stephen Lewis
Excellent service by the agents.
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August 2025 by Julian A. Garcia
If I could give it zero stars I would. We were promised a unit with a certain square footage, but when we came to move our stuff in, there was a pipe structure taking up sq footage in the unit.
We asked for a different unit and were given a different price, but when being charged was told the unit was more expensive and had to fight for the price offered.
A couple months in, they then began updating the cost of the unit at random intervals with no notice or information on how or why they change the unit price. We had to regularly fight for no change with sometimes no avail.
They say they have climate controlled units/facility, but by the time we moved out some of our stuff had humidity damage and there were dead carcasses of moths. We had never had moths before. Fortunately, we had the forethought to place lavender traps in our cloth boxes and sealed containers.
They offer flexible leases and move out and require two weeks notice, but still charge you for the full month of rent with no prorate. We had to call several times to get a final walk through done of our unit.
They have also moved away from having a person on facility to a virtual remote assistant for those that feel funny about that.
Honestly, everything was just annoying up until we found dead moths in our stuff. We take great care of our things and it was defeating that after several months of our stuff being in storage to find.
I think the bottom line is that the place has some serious admin issues and the experience as a customer can be frustrating. Leaving things in storage is stressful enough but to then have the slough of annoying surprises elevates the stress ten fold. There are certainly better storage facilities in the area and I’d encourage anyone to take their business elsewhere.
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August 2025 by AnaMaria Quintana
Akii is wonderful
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August 2025 by Elke Esloon
Great service both while getting the storage unit and when I was ready to leave. I would recommend Prime Storage in Beacon to any of my friends who need storgae.
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August 2025 by Dana Gonnella
I had the best experience at Prime Storage. Jasmin was so friendly and informative with my options. The facility is very clean and has easy access to your storage space.
