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March 2024 by Samantha M.
If you would like for someone to ruin your day, than go to this cvs pharmacy. There are a select few woman who are just plain rude not once, but multiple times that I have gone in there. I definitely will be changing my pharmacy.
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December 2023 by Graeme Fouste
Overreliance on self check out they don't even give the option to have someone check out your bags anymore. It's annoying and the self checkout does not work most of the time and the bags rip. This is the only CVS I've been to where they don't even give the option.
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October 2023 by Marian Belli
Pharmacy takes 2 days to fill a prescription. The text notifications are incorrect. It’s abominable service. Pharmacist Barbara needs to come back. Thinking of switching to Target or Somers. Maybe they should return to the store hours????
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September 2023 by Mackenzie Jones
I just…wow. I have been going here for years for my medication, but now, if you need your medication on time please PLEASE don’t go here. I have been dealing with withdrawal for a WEEK because they don’t have my med in stock, I’ve called multiple times to ask if they have any idea when my medication would be in stock. The last call dropped my jaw, (on hold for forever but that isn’t new) and the guy who picked up—after I asked him if he could please help me figure this out, and if it was going to be a few more days or WEEKS: I said weeks expecting him to say it won’t be that long— he responded, “I know as much as you do” and hung up before I could ask anything further. I don’t review places often, but please if you need your medication please try somewhere else, I’m worried for the other customers’ health.
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September 2023 by Melanie Brocklehurst
Staff are very helpful - when you finally get to them. Since the Katonah location closed, I've waited 30+ minutes for the phone to be answered, prescriptions can take days to fill, and the lines for pickup are getting longer and longer. Clearly understaffed - or badly organized. They just seem incapable of dealing with the volume.
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September 2023 by Bill Bond
Do not get your prescription here. They are understaffed and you will wait in long lines and often the text alert does not match the actual “filled” status. And they do not answer the phone.
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September 2023 by Erica Bakos
severely understaffed. Every time I need a prescription, there is always an issue. They are backed up about 2 weeks at any given moment. Hire more people.
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September 2023 by Bob B.
Went here today to get a cov 19 booster and was told that they were saving them for their better customers.
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August 2023 by Karen F.
disappointed. the store has more staff then Katonah did plus drive thru. their systems don't seem to be synced - they had an address of mine that was 6 years old , and even though this being my 3rd trip rx was not ready. waited the night before for two hours - the pharmacist went to BH from Katonah . the the team supporting her is much to be desired . unorganized and one tech in particular pretty unpleasant
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August 2023 by Christine Tiernan
Something needs to change here. The pharmacy line is usually 30 people long. They never answer the phone. There are like 5 people working in the pharmacy but only one taking customers. She is absolutely lovely but what are the other 4 doing? They even closed the drive in window because I guess they can’t handle the volume. Incredibly disappointing. And no explanation whatsoever. No “sorry for the wait”. Nothing.Insane. I’m finding another pharmacy.
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August 2023 by Nav
This CVS was always busy but since the closed the Katonah location this CVS can not handle the volume. The drive thru has been closed for a week. I called for a refill and went 5 days later and it wasn’t verified yet and I had to wait you think in 5 days they would have had time to complete the verification. I had to wait 20 minutes and the line that formed behind was 8 people. And this wasn’t the first time this happened. The phone was ringing off the hook. It is not the fault of the staff, where is the district mgr ? If they closed a location then they need to bring 2 full time pharmacists to this location and they need 1 more at the frt register. I will be going back to my small town Pharmacy.
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August 2023 by Sean MacLeod
perversely they accept prescriptions that they know they can’t fill until several days later. i don’t understand why they don’t just say they can’t fill it, instead they accept orders they know they can’t fill. being 4 days behind on prescriptions is a scandal for a pharmacy that right now has 7 people behind the desk. thankfully it was not life and death for me but this is outrageous
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August 2023 by Carl R.
Super slow lines they are slammed in the pharmacy. Katonah location shut now customers are paying the price
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August 2023 by Gregory G.
There is always a line for pick up and the staff is aggravated when you have a question. It appears the pharmacy is unable to keep up with the new customers following the closure of Katonah location.
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July 2023 by Max B
Waited in the store for almost 2 hours for a refund a manager promised on a check. They would not call the employee who was working that day to verify the refund. I loudly and repeatedly suggested they call that employee to verify. Only under threat of calling the police did they finally call the employee, who told them to refund us immediately. Please don't break the law CVS.