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December 2024 by Jon Jon Miles
UPDATE: Matthew (the owner) SUED ME for this review & now HIS LAWYER is ghosting mine. Car was never fixed and still has many of the issues I spoke of here. Just as I said 1 year ago - AVOID AT ALL COSTS.
Seems my review was reported, then deleted... nice. Here is what the review previously read:
Do not bring your car to Ethos. My experience with this repair shop was a nightmare. After a car accident in July '22, I brought my grandmother's car to Ethos for repairs because they claimed they could restore it to 'pre-accident conditions or better.' Unfortunately, it's worse now.
Initially, things seemed fine. Sebastian, who's no longer with them, assured me that everything would be taken care of. Contracts and estimates were quickly sent, and I thought I had nothing to worry about.
However, in August, issues started to surface. The estimate was incomplete, missing important parts like the exhaust, which was visibly damaged. By November, I found myself constantly discussing parts, timelines, and placing blame on the then-manager, Darren, who is also no longer there.
In December, they notified me that the car was almost done, with only the parking sensors missing. I picked up the car, but immediately noticed problems. Alignment issues were visible in the documents left in the car. The car was making a loud clunking noise, and I felt unsafe driving it.
I took it to another mechanic who found significant issues, including a snapped tie-rod and problems with the control arms, which they claimed were too costly to repair. I ended up with a $2,000 bill for these repairs. I still have ongoing drivetrain issues.
I repeatedly tried to contact Ethos about these problems, but my calls and messages went unanswered. I later discovered that they had fitted the wrong bumper, making the parking sensors irrelevant. The paintwork was subpar, with imperfections and a color mismatch compared to the rest of the car. The car had developed new rattles and loose trim pieces.
I spoke to the owner, Matthew Beobide, who not only called me a liar but also spoke condescendingly about his 20 years in the industry. He denied the issues with the bumper and claimed they had conducted an alignment. The car had significant drivetrain problems that they refused to acknowledge.
We agreed to fix the issues in April, but I have not heard from them since. Their excuse of a parts shortage was debunked when I discovered the car's certification allowed for part purchase. I had to find parts on my own, which they were not authorized to purchase.
UPDATE: After reading my review, Matthew decided to contact me through two different phone numbers, one of which didn’t seem to belong to him. Weird. I opted to text rather than talk over the phone due to how that went last time. Rather than admit fault, I’m now told it is “out of his hands” and that my statements on the lack of suspension work are defamatory - despite the lengthy record of receipts and invoices I have. I’ve requested invoices - and have again been ghosted. No apologies or admitting any wrongdoing - just more fighting and telling me I’m wrong. Avoid at all costs.
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December 2024 by george thom
I have used Ethos on several occasions for body work on my Suburban and Audi wagon. In every case Ethos handled my repairs professionally every step of the way from filing the claim to the finishing touches of detailing.
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November 2024 by Tommy Signorile
Awesome service and great people to work woth
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November 2024 by Mikhail Gasiorowski
Ashton and the team at Ethos are exceptionally professional, proficient, and downright helpful. Ashton articulated the repair plan in a straightforward manner, giving us options and reasonable pricing. Our positive experience didn’t end there either - Ashton and team kept us up to date throughout the repair, going way above and beyond to help us with pick up logistics. Cannot say enough good things!
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October 2024 by Mikayla Neave
Absolutely the best place I’ve been to. Great service and everyone is super helpful. Fixed my car immediately and got the job done. Definitely coming back- favorite place I’ve been to!!
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September 2024 by Kevin O’Sullivan
Fabulous experience with Ethos! Careful, respectful service and the result s were amazing - couldn’t tell where we were hit.
Ashton could not have been more helpful - he did everything to make the whole experience less stressful.
Great job on the part of all!
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September 2024 by Greg Adams
Well taken care of. Car was repaired and looks brand new. Great customer service!!
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September 2024 by Janie Gaer
What can I say??? I’ve known Matt for many years and he’s always a gentleman with many credits to his name and provides excellent work!His co workers Ashton and Melissa are very welcoming and efficient!I would recommend this company to all my friend! Thanks for being a great team.
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September 2024 by Denise Stonsby
Great shop, great work, easy to contact and work with. My car looks AMAZING!
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September 2024 by chris ashley
Thanks to everyone at ethos for the great job you did on my car. Matt,Sebastian,Ashton and staff are second to none. Always happy to help and Answer any question you may have. That’s why I’m a repeat customer. I know how my car is gonna come back. I’m already getting compliments. To anyone considering ethos. Call them and eliminate your concerns. Sit back and wait for your ride come back shining and in great shape!!
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September 2024 by Barbara Accetta
My car was in an accident and I took it to Ethos on the recommendation of my mechanic. Had a great experience with Ashton and his crew. Consistent communication from start to finish, always thorough and friendly, and went above and beyond to provide extra care during my total loss process. Highly recommend Ethos!
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August 2024 by Everett Perry
Hi, very nice experience overall and a friendly communicative staff. Would highly recommend.
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August 2024 by Richard Mulligan
My recent experience with Ethos Auto Body was identical to my previous one: Flawless! Great experience once again. Steve, Raymond, and Matt were terrific. And the body work person assigned to repair the damage was incredibly impressive: extremely technically gifted and clearly a true expert. And once again, the finished work was outstanding. What a great group of people and great business
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August 2024 by Sandra Dee
Awesome job…my car looks better than when I bought it. So happy with the workmanship and the communication throughout the whole process.
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August 2024 by Donna Volpitta
They did a great job fixing the car and making sure everything was taken care of with insurance! Highly recommend!
