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November 2023 by amelia spano
Jeremy and Jordan where extremely polite, worked with me since my vehicle was in the shop for 2 months. I would go back and rent from them again.
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August 2023 by George Kounnas
What a joke of a location. Prepaid for a rental but when I went to pick it up during working hours the store was closed.
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April 2023 by Caron Soberman
Excellent customer service during pick up and drop off. I would highly recommend using this location. I had nothing but a great experience and they made it easy in and out. Kind, engaging people who cared about everyone coming in and out.
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December 2022 by Sheri Colontonio
Tarique is the most fabulous person I have ever dealt with. He made the process absolutely seamless, and I was in and out of there in 10 minutes, with exactly the car I wanted to drive. I started with Enterprise and also tried the Hertz in Mahopac (phone was disconnected), which is what led me to Tarique. I was originally just looking for a way to reach the Mahopac office. I had no intention of driving 30 minutes to Bedford Hills. After a ridiculously frustrating experience with Enterprise, I was so grateful to have this wonderful young man on my side. I will gladly drive 30 minutes out of my way to deal with only him in the future if I ever need another rental car.
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August 2022 by Lindzetta G
this location never has anyone in it I've been numerous times and there's always a sign on the door that they went to help other customers. the branch is near open I believe the staff is careless and sleeps on the job
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July 2022 by Lindsay G
this location never has anyone in it I've been numerous times and there's always a sign on the door that they went to help other customers. the branch is near open I believe the staff is careless and sleeps on the job
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February 2022 by Mustafa Alawneh
Bad service it takes forever to answer or respond the worker over there just waste time talking to each other not doing their job
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December 2021 by geraldine stapleton
Fast and efficient
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October 2021 by Nikeeta Shah
I am a frequent customer here. I always rent a car to go to Canada. After the borders opened up this is the second time I am renting.I rented a car and I am having major problems with it. When I called up the HERTZ at Bedford Hills, the Manager Nick Gargano picked up the phone. I told him about the error message I was getting about the key not being right. He did say to call up Hertz road side assistance, I was so nervous and had panicked as I was in Canada and the car would not start. I had o go to the nursing home where my aunt is and was stuck at a parking lot. I asked him if possible I could do a conference call with him being on the line and talk to the road side assistance. On that he started howling at the top of his voice started said I cannot stay with you on phone the whole day , I said the phone call was barely 5 min long I had been speaking to him and that I am his customer and he cannot shout at me. Nick Gargano then started saying I am using abusive words and he hanged up the phone. Not only was he rude but was very very nasty. This is totally an intolerable behavior. Horrible horrible
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October 2021 by Sam Falkowitz
Good location and excellent customer service
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September 2021 by Michael Calderwood
Excellent customer service!
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May 2021 by Chris C.
Not sure why these reviews are not great. I rented a cargo van last August and Tarique ( not sure of spelling ) was great. Courteous helpful and got a great rate. Truck was there clean and ready to go and what impressed me most was that I was in and out in 15min. Usually these things take forever. Key drop just as easy on return no additional charges. I called to rent it again he is still there and so far all smooth. Other reviews must be a different employee.
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December 2020 by Jim Schattschneider
Convenient location.
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October 2020 by Daniela Lopes Aguiar
I reserved a car on the website and afterward they called me sayng that there was no cars available, and they charged me for that car. And the financial don`t anwer the phone.
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August 2020 by rosario jessenia
Terrible customer service. The 2 gentlemen that were working there were very rude and did not explain anything when asked questions. I was treated as if I should just know. Was also looking to rent an SUV but instead of saying they did not have any at the moment they just proceeded with rental without explaining anything. Felt rushed and as if I was bothering them. Thinking about returning my rental and going someplace else.
