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April 2024 by Joseph L.
When prompted by the recording to "press 2 if you'd like to speak with a pharmacist", what % of calls are ignored? I've been using this pharmacy for a little over one year, and not once has a pharmacist or tech picked up the phone when I need a question answered (usually after I call and they are "still processing a rx request." ) So you wait thirty minutes until you get tired of hearing the same info (obviously if the question CAN be answered by the app, I wouldn't be calling to speak with someone...), drive up to the CVS only to find out the there is an issue with your rx. This happens systematically. Failures.
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March 2024 by Samantha M.
If you would like for someone to ruin your day, than go to this cvs pharmacy. There are a select few woman who are just plain rude not once, but multiple times that I have gone in there. I definitely will be changing my pharmacy.
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September 2023 by Bob B.
Went here today to get a cov 19 booster and was told that they were saving them for their better customers.
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August 2023 by Karen F.
disappointed. the store has more staff then Katonah did plus drive thru. their systems don't seem to be synced - they had an address of mine that was 6 years old , and even though this being my 3rd trip rx was not ready. waited the night before for two hours - the pharmacist went to BH from Katonah . the the team supporting her is much to be desired . unorganized and one tech in particular pretty unpleasant
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August 2023 by Carl R.
Super slow lines they are slammed in the pharmacy. Katonah location shut now customers are paying the price
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August 2023 by Gregory G.
There is always a line for pick up and the staff is aggravated when you have a question. It appears the pharmacy is unable to keep up with the new customers following the closure of Katonah location.
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August 2022 by Dale Y.
On Sunday I went to this cvs to get a thermometer and covid tests. I asked the manager where the tests I could get for free were and he told me they didn't give tests for free.I went to the pharmacy and asked if I could get eight covid tests for my husband and myself for free and was told that had to be approved by my insurance company and of course it was.I went back to the manager and told him I got the tests I wanted for free. He said it wasn't free, my insurance company would have to pay for it.Anyone, with a modicum of intelligence or concern for their customers should have told me to go to the pharmacy, and if my insurance carrier approved the transaction, there would be no cost to me.He was completely uninterested in being helpful.He was arrogant, useless and has no business dealing with the public.The only reason I gave two stars was because the pharmacy staff was very helpful.If I were the store manager's boss, I would fire him in a heartbeat. If this guy treated me like that, I'm sure he is equally useless to other customers.
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July 2022 by Angela C.
The Rx transfer from one CVS to another CVS location ("3 simple steps") DOES NOT work. Only took 2 MAX presciption #s provided on the bottles & upon clicking Continue-button, it doesn't go any further. After 3-4 attempts, proofreading w/ fine toothed comb, no results.
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May 2022 by David F.
Severely overpriced. Nasty nasty helpers. Will never ever set foot in that place. But If you have a lot of money to waste, hey, go for it!
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November 2021 by Lauren K.
Not sure what happened. I called the pharmacy morning of 11/09 at 10:37 AM. The woman was incredibly rude and cut me off when I was trying to provide information for her. Further- she told me nothing was available for me at this location or any other one regardless of the fact I've been receiving voicemails and texts regarding my CVS prescription. No help was offered whatsoever. This used to be a great location.
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August 2019 by Giovanni T.
This CVS is above and beyond the best in the area. Yes its your run of the mill CVS but the employees are fantastic they remember your name and are courteous and kind. Prices are par with other pharmacies but its a bit pricier!
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July 2018 by Wendy R.
This CVS branch is by far the best one in New York!! Paul is a terrific manager who is courteous and helpful. CVS is lucky to have him on board!!
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September 2016 by Barbara C.
The customer service at this CVS is really good. Polite, professional and efficient. Compared to the store in Yorktown which is awful, it's like night and day.