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March 2024 by Dana Woolfson
Kendall is AMAZING! Best facial I ever had. She addressed my concerns and suggested the detox facial and my skin has never felt better. I am in shock of the difference in my skin from when i walked in to when i left
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March 2024 by Janet Ortega-Mejia
Must see Des for all your facial needs and Karen for your massages. They are my go to girls for both treatments. Both do excellent work! Informative, professional and so good at what they do.
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March 2024 by theresa linder
Just had my first ever facial with Romina!! It was wonderful!
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November 2023 by A Z
Love the massages and facials her! Definitely worth it to have a membership if you plan on going regularly.
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November 2023 by Customer One
Don't go here. Have gotten facials here. In the room they say I did a little "extra". Next thing you know at check out theres another $40 on top of original price. Then they constantly try sell you products. The worst part is you leave the facial relaxed only to be sold hard on packages, and no matter how many times you say no they push it. They truly only care about the money; not you as a client or your experience. Stressful here. Can get a good facial anywhere, not worth the stress they put you under.
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October 2023 by Kathy K.
Amazing facial. My skin looked great & the facial was so relaxing. Would highly recommend Wendy! Will definitely be back!
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September 2023 by Leanne Imken
We never had a facial before. The appointments were wonderful. My daughter (15 years old) loved her experience. I thought it was amazing. We will definitely be having another one
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August 2023 by rachel montwill
I booked a facial (not my first time with this company) I elected for an upgrade for my booking but felt deceptively led about the total price. I also purchased a product (they tried to pushed 3 on me). I sometimes like to buy their products. They are not earth shattering or ground breaking skin care products by any means. When I paid the front desk girl did not give me a receipt, I had to ask for it. Then when I mentioned I wasn't aware the price I was quoted in the treatment room was on top of the base price (the way it was presented was as a total price, "the x facial is x amount"). The two girls at the front desk didn't even look up at me. I had to reiterate my concern that prices should be transparent and people should be informed, they just looked at me. I don't know if this happens often or if they just didn't have the customer service skills to reconcile the situation. I did not want to make a scene, I just wanted to try to enjoy the remainder of my day.When you go for a spa treatment you want to feel refreshed/rejuvenated. I left feeling slimy and taken advantage of. I submitted my concern and Stacey, not the manager, returned my call. She attempted to reconcile the situation and apologized (I don’t mean to sound harsh but as someone who worked in customer service for several years I am not sure what type of training Hand and Stones staff receives, if any). They offered me to come back and I can PAY for another facial but they’ll throw in a free upgrade…. Who wants to go back to a place that makes a relaxing experience feel like a deceptive money grab???
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July 2023 by Jayne Gordon
Extremely disappointing experience during my first visit, would not return. The massage was not helpful or relaxing in any way. Also felt very Covid unsafe. Response from manager when I shared my concerns was disappointing as well.
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July 2023 by Caitlyn W.
I really feel like the bad reviews have to be misunderstandings. I have been a member for a year and a half now, getting either a massage or facial 1x month, and I have never been disappointed by the service. I've used almost every masseuse and never left feeling like I didn't get my moneys worth. Also - when I first became a member, it was because I asked about it, it was NOT overly sold to me or promoted to me, which made me want it even more!
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July 2023 by Shana Kase
I would not go to them or join them! I called to freeze my account due to I got into a really bad accented. When the last time I called to cancel my account the girl said okay. Well the also charged me for the last 2 months. They won’t do right by the customer or if they mess up. Now I have to call my bank to dispute these charges on my card!!!!If I was you stay far far far away from this place. If they fix the issue and refund my car back for the two months I will update my review but as of now do not go to them!!
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May 2023 by Rita Frank
Jeannette is amazing. She pampers yet leaves my skin glowing long after the service is provided.
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March 2023 by Stephanie Sweeney
Hand & Stone Bellmore unabashedly STEALS money under the guise of memberships! They will continue to charge you FOR YEARS after you cancel and then refuse to refund your money! DO NOT GO TO HAND AND STONE BELLMORE!!!! (Update: Below "response from owner" is for show, my emails and calls continue to be ignored)
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February 2023 by Lauren Murphy
Really disappointed. I booked a facial for 2pm and was still sitting in the waiting room at 2:15pm. I asked the women at the front desk if they had an update on the timing and they said they would have to go check. They told me it would be a few more minutes and when I asked how many they say probably five. I understand that things happen but I had to inquire at the desk about the status and quite frankly being 20 minutes+ late to an appointment is unacceptable when there are scheduled times. I'm a new mom and was looking forward to my hour away but ended up cancelling because of the timing with when I needed to be back for my baby.
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December 2022 by Christina Imbro
Edit: Be careful. Upon making our appointments, we were told we would be charged introductory prices by someone on the phone but at check-out, day of, we were told "those prices are for members only" which feels like an oxymoron. We even came back the next day to see if something was calculated wrong, but it's just policy. So that's the reason I'm here. They also added money onto a 20 percent tip we already added without asking us. Massage was harsh but it's my own fault for not being more clear when I was in pain.
