PetSmart is a leading pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of a variety of pets. The store provides a wide selection of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local PetSmart stores within two hours. Many locations also offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Customer experiences vary. Some appreciate the helpful staff and quality training classes, praising trainers for being patient, knowledgeable, and making learning fun for their puppies. Others find the staff to be inconsistent in helpfulness, with some employees eager to assist while others are less enthusiastic. Pricing has been a concern for some, with one customer noting a significant increase in pet grooming costs over time, although they also mention competitive pricing for some products compared to other stores like Petco. Concerns about live food quality and return policies have also been expressed, with some customers disappointed by the condition of live bugs and the difficulty in returning live food items. Overall, PetSmart offers a comprehensive range of pet products and services, but customer experiences highlight areas for improvement in staff assistance, pricing, and product quality.
Clean and organized. Pleasant staff. Will go again. Shop while they groom my dog
June 2025
Great store to pick up your pet supplies. They offer a great variety. There aren't many staff around to help but there's always someone at the register that can help and the cashiers are always super friendly
May 2025
Very friendly and helpful staff. Great selection of products for all types of pets.
