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April 2024 by Taheefa S.
First time visiting Pet Smart as a pet owner, I was often going to Petco but wanted a price comparison. I saw that PetSmart carried some of the same brands with competitive pricing. When I arrived at the store in comparison the online stock, there wasn't much there. In particular the pricing and brands available. Maybe it was a one off day. I will continue to check it out but I do feel Petco has more stock even if the pricing maybe a little higher.
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February 2024 by Rebecca Johnsamson
Super friendly cashiers❤️❤️❤️
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February 2024 by Sandra Bedell
Staff is great the food for frogs wax worms not so good usually half dead they will discount it but my goal is to feed my frogs with lively bugs.
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February 2024 by Ally G.
I had a grooming appointment scheduled for my dog, which I received a few missed calls and voicemails to bring my dog in sooner which I could not. I paid for the deluxe grooming package & I received a phone call only 49 minutes after dropping my dog off that he was ready & they could not complete the service & now I needed to pick him up sooner than they told me before bc they were closing. My appointment was with Alyssa T & I was extremely disappointed in the way the grooming staff handled my appointment. My dog looked the same as when I dropped him off. It was evident that they all wanted to go home early so they called me shortly after I left to say my dog was nipping & couldn't complete the service & did not offer alternatives such as putting a muzzle to complete the service if that really was the case. It was evident to me that my dog's service was rushed & the employees wanted to go home early & resulted in poor service given. I will not be returning to this location. I recommend not taking the last appointment of the day bc they will likely rush to go home early and results will not be satisfactory.
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January 2024 by Vincent Puglisi
Awesome customer service
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January 2024 by Ronni Joy
Terrible customer service experience with the manager, Susan. On 1/04/24 went in to return an online purchase. She, never leaving the desk where she was sitting in the office at the front of the store….told me they do not accept online returns in the store. When I told her I just returned some online items on 1/03/24, she proceeded to ask me several more questions. When I asked her was she going to come out of the office and speak to me at the register? She replied no, she could talk to me from where she was. Really? She NEVER left her desk. She yelled instructions to the cashier on how to handle the return. (The return she lied and said they do not take)I will be taking my business elsewhere. I refuse to give them my capital to help drive up the sales of the Bellmore location. Her lack of decent customer service skills is hurting the brand and your store’s bottom line.
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January 2024 by Aaron Needle
Great selection and great service
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December 2023 by Mike A.
I go here usually bi-weekly, the staff is about 50/50. Some are very pleasant, while others don't seem eager to help you and want to pawn off work on another team member. The return policy is terrible and I've wasted so much time and gas going back to do an exchange on live turtle food that I gave up. If it weren't for convenience I most likely wouldn't shop here any longer, everyone can do better.
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November 2023 by Joseph Composto
Very Disappointed in this store. I have gone there for years and I recently purchased a bearded dragon for my son and he wouldn't eat and noticed it was sick within the first week. I brought him back so my son did not have to go through with seeing his first pet die, but it was two days past the 2-week grace period and basically the manager said too bad. I will never buy anything there again.
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November 2023 by Margarita Sarmiento
Very inexperienced groomers. This is my second time taking my 10lb Maltipoo there. Very uneven haircut patchy throughout his body and they had the nerve to charge me an additional fee. Then when I asked why the extra fee no one could answer my question. Do not recommend!!!
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August 2023 by Rachel vitali
Best food & kitty supplies ect... for my girly Licorice ? very helpful and knowledgeable workers as well!!!I only shop at PetSmart no where else plus you can't beat the deals and points on the PetSmart APP ? on top of that my 5 y/o daughter loves to come with me to PetSmart to help me pick out toys and healthy treats for Licky???
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July 2023 by Carmela Travers
I just had my standard poodle groomed by Alexis she was amazing and did a Phenomenal job my dog can be difficult to handle many times other groomers are unable to complete the work ie ear hair, nail trimming... Thank you so much for your excellent work and patience
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July 2023 by Fjordan
Love this place ❤️ better that PETCO ...a guy in the fish section last night help me with product for my beta fish ? ? ? and I am an official PetSmart member now
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July 2023 by Marcia Kittredge
This is one of the nicest petsmarts that I ever Visited. As you come in, There were bright smiles with the employees. As soon as I asked if someone could assist me. There was no issue. I had this woman who assisted me finding a certain. Dog collar from my Piper. She was very Helpful? Didn't mind to assist me and she had a huge smile on her face. I will definitely come to this facility location again when I need you.
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May 2023 by Yasemin Darcan
Always a pleasure coming into the Bellmore location all the employees always greet you with a friendly face and a smile. They make me feel part of the Pet Smart family!! ?
