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October 2023 by Ralph S.
!!!!!!!!!!!!!!!!!BEWARE!!!!!!!!!!!! Been there numerous times in the past for oil changes and never a problem until now. Pulled my car in for an oil change. Saw one of the guys underneath draining what I assumed was my oil for a few minutes. A few minutes later another guy tells me he couldn't get my drain plug out. So I asked them what was draining then. They avoided me and the guy Ivan that was draining the fluids was basically hiding and couldnt tell me what he drained out. Spoke to the manager there that pretty much just said take your truck to Toyota. Just for reference I have a 2022 Tacoma that needs the skid plate removed to access the filter. They never touched the skid plate so I'm not sure what fluids they drained from my Truck. !!!!!!! I would avoid this place at all costs and go to a real mechanic or a reputable oil change shop which i think this place is not. Read some other reviews on here. You've been warned!!!!!!Quick follow up. Took my truck immediately to a Valvoline oil shop to make sure everything was OK and get the oil change done that clean machine couldn't do. They had no issue taking the oil drain plug out but made mention that there was oil on the skid plate which indicates that the hack squad at clean machine just drained the oil from the oil filter plug making a mess. Funny that they put a new sticker reminder on my windshield. If i had to guess they had no intention of changing the oil at all but were going to charge me for it. Changed their tune when they saw that i was watching them and had a little knowledge on changing my own oil. Beware of this place.The owner responds to all his negative reviews acting like he's concerned. Look no further than other reviews on here and Google stating similar negative experiences. What is the owner to do? Admit his oil guys are lazy. I'll be certain to tell everyone I know to avoid this place.
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September 2023 by LukoP09
I got my oil changed here a few months back. I thought it was expensive but the job was done quickly, which is what I needed. Shortly thereafter I took my car to my mechanic if 20 years for an inspection. He told me that my oil needed to be changed. I was shocked. I told him I just had it done and he said that the oil hadn’t been changed. He showed me the oil and it was thick and black, indicating that it hadn’t been changed. The Clean Machine has lost me as a loyal customer - I will not go back there under any circumstances.
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August 2023 by Jennifer McCormick
For 40$ I could have cleaned the inside of my jeep better than them. I am now home recleaning the better part of the car. Did not wipe down my rear view mirror, did not clean the whole back windows. Did not vacuum the area by the pedals nor my trunk space. They didn't even wipe the inside of the 3 rear windows by the trunk. Do yourself a favor and get the exterior wash and clean the inside yourself. What a scam. The guy at the start had two Bluetooth beat headphones in and didn't even acknowledge me when I told him what I wanted. Basically talking to a brick wall.2 starts because it was quick....obviously to quick.
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August 2023 by Marc A Outar
'The Clean Machine' in North Bellmore, NY, is a standout local car wash that excels in both quality and value. Their commitment to delivering a pristine finish for vehicles is evident in every wash. With fair pricing and the added convenience of a monthly membership, it's easy to maintain a sparkling clean car without breaking the bank. The exceptional service and value provided by 'The Clean Machine' make it an indispensable asset to the community's car care needs, ensuring that each visit leaves cars looking their absolute best.
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August 2023 by Jim Ram
Went there a few times. Service is exceptional. The staff is very friendly. Went there on a Groupon, and lo and behold they didn't try to upsell anything. OMG I wondered if I did something wrong for them to ignore trying to upsell me, but it was just them and their great service that they stand behind.
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July 2023 by Eryn Kaplan
After specifying to please wash the mats and paying for the most expensive wash. My mats were not cleaned. I had to come home clean my mats, revacuum my car and wipe down my whole interior again including the seats. Why are people so lazy in their jobs? Very unhappy and will not be returning.Services: Polishing
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July 2023 by Franki H.
Honestly I understand it was 90 degrees out today, but the job that was done was awful. A few people came back and complained. My center console was left dirty and wasn't even touched - there was a piece of dried bird poo on the hood that they couldn't even get off. The only thing inside that was touched was the floor mats, which they put back in wet. I recommend Seaford Car Wash on Merrick road ! The rims aren't clean either. My mom looked into my car when I got home and said to herself wow she needs a car wash.
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June 2023 by Susan Warren
This place didn't start out as a 5 star.I went for the Works right before close. I asked the guys to vacuum the back of my SUV. With tip it came out to be about $45.When I got home they had hardly detailed the inside of my car. I was the last car of the day so I knew I couldn't go back to complain. I hated how much ot cost me for a poor job.A week went by and I needed my car washed from a trip upstate. When I went in I told Mark the manager how unhappy I was with the previous car wash. Without any discussion he offered me a rehwash and vacuum at no charge. He didn't even question me about it at all. He just took care of it. Customer service is the key so I definitely recommend the Clean Machine for the customer service. My car was perfect the second the around.
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June 2023 by Andrea Riker
DISHONEST CAR WASH!!!!! I brought my mom here for "The Works" wash.. It includes Complete Vacuum, shampoo mats, wash, hot wax, triple wax, Undercarriage, windows in and out.The car was not vacuum, the undercarriage wasn't done. the hub caps were filthy. I get nothing is perfect but this was ZERO effort in what she paid for. The mud along the bottom of the car was still caked on. Foolish us for entrusting this place to do the job they were hired to do. $35.00 +tax then a $10.00 tip in the front and a $10.00 tip at the end. LESSON LEARN! NEVER GOING BACK!!! THIEVESServices: Vacuuming
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June 2023 by Jennifer Dougherty
If I could give this NO Stars I would. After the first incident, I let it slide. I went back because my husband has an unlimited monthly membership that includes my car. The regular woman that is behind the counter, whom Im not sure what her name is, because she is extremely unapproachable, gave me a hard time 2 weeks in a row. My app was giving me issues to sign in, but I had a screen shot and that was apparently NOT good enough for her. She then told me I needed to pay out of pocket, Until i had suggest looking up the account by my husbands name, which worked the first week and then suddenly did not work the next. Overall, the attitude I received and lack of customer service from this woman, left a bad taste in my mouth.I’m going to speak to my husband about perusing a different car wash!Services: Auto detailing
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June 2023 by Andrea D.
THIEVES. I brought my mom here. We bought The Works. $35.00 + tax. I'm surprised they even ran it through the actual car wash. The didn't vacuum, so the put the cleaned mats on top of un-vacuumed floor. They didn't clean the under carriage. The mud was still caked on. Apparently they don't clean hub caps cause they were filthy. The dashboard was only partially cleaned. I understand perfect doesn't exist. Call me Old Fashion but if you pay for a service I expect the service that is advertised. Her patronage and $20 tip I'm sure will be welcomed elsewhere.
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May 2023 by Aran H.
If you need a car wash where you’re windows are able to be seen through afterwards and there are no streaks on them, then you need to come here.
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May 2023 by Bonnie G.
Got the VIP and they do a basic vacuum, do not clean the interior well, I came home and did it myself. Not worth the $
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March 2023 by Bill M.
The first issue with this car wash was that the gentleman who drove my car out of the car wash to be parked and cleaned put the car into reverse before coming to a stop And I heard my transmission grind.The second issue was that the rear half of the roof was still dirty, and I had to manually clean it when I got home along with cleaning all the spots that were missed, including their inside windows. It's a shame it used to be a good car wash.
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February 2023 by joanne lotempio
The truck's clean for price, except for tire rims still dirty. OMG, the full service price jumped to $28!! Includes mat washing, what happened to just exterior wash, vacuum, and windows?
