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March 2024 by V Francis
My visits are usually pleasant but this last visit on Friday March 8th was not! I encountered a Cashier name Jayeeta who was checking my items while talking with her coworker. A few times I'd to ask her to please pay attention to what she was doing. After looking over my receipt I noticed my coupons discounts weren't on my receipt. When I asked for a explanation she couldn't give me one, so I asked for a Manager. The Manager was cold & indifferent. After returning all my purchases & then attempted to repurchase them he discovered the coupons had expired. Now why couldn't the cashier tell me this?
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January 2024 by Rose Weiss
HIRE MORE PHARMACY STAFF! Phones need to be answered in less than one hour, perhaps a 15-minnute standard. Pharmacy software needs to accuratley portray when the RX is ready for pickup. I have been texted many times that my Rxs were ready for pickup & when I got to the store, they weren't ready & in some cases, the pharmacist didn't even know what RX had been ordered. Customers should not have to arrive needlessly & then wait on a long line & still NOT get the medicine they ordered. This is an absurd breakdown in process, staffing, incompetence & overall function. I will be switching my scripts to a mail-order pharmacy because it's just too difficult to deal woith CVS' continuous incomeptence on all levels. Moreover, other frustrated customers in the store yesterday, January 5, 2023, eched this exact sentiment--that they would switch toi another pharmacy. Five customers ready to pick up their RX were told on the drive-thru & at the pharmacy itself, that they would have to come back for their RX. Unacceptable! This has been going on for months, but the situation has gotten much worse.
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January 2024 by No Name
The pharmacy is absolutely horrible. The wait times for either in store or drive through pharmacy Pick-up is ridiculous. The majority of the time prescriptions were called in hours before and it's still not ready.
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January 2024 by Baoli Lu
The worst CVS pharmacy I have ever been to.There was no customer service AT ALL.I was waiting at the consultation window for over 10 minutes.They just walked right by and pretended not seeing you.Will never step into this store again.No wonder their review score are so low. Now I know why.
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January 2024 by Jenna Liu
Andrea needs to fix her attitude. Why do you feel the need to slam your scanner when we asks a simple question. If you don’t like your job then you might as well just quit.
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December 2023 by Diane Tedesco
Worst place ever. On hold so long I got in my car went there while still holdin in the phone . Can you beleive they were not helping anyone . One girl texting on her phone and 2 others talking one was filling prescriptions . This while still on hold. They should be reported
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December 2023 by Lindsay Wilson
There was only ONE employee throughout the whole store.No one on the floor to assist with getting locked objects, or finding items.Only one person behind the counter and when asked where the rest of the staff was, he said there wasn’t. Possibly his manager (who was no where to be found).The line was soo long and senior citizens in distress due to the lack of assistance.Also, the one person working didn’t even know where the item I had in question was.Lack of service is disrespectful, especially to vulnerable persons in a pharmacy.Do better. This CVS is nearest to my job, I am never coming back. Will be going to the Walgreens down the road instead.
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November 2023 by Dana Clanton
This place is an absolute joke, and it just continues to get worse.Over the last few months, the pharmacy has gotten out of control.It takes days to get a prescription filled. My doctor called in an antibiotic and I was in an excruciating level of pain and they kept telling me it was delayed. Days later I went in to talk to them and was told my doctor ordered 2 bottles and they only had one and never ordered another, and ignored my phone calls so I wasn't aware. Were they going to just let me suffer? It seems like it. I was risking a kidney infection without medication, and they ended up sending me to another CVS to pick it up. Why wasn't another bottle ordered? Why didn't anyone inform me there was an issue?Fast forward to last night, my husband went to pick up a medication that was delivered from CVS Specialty pharmacy to them. They claimed they didn't have it, and it was canceled in January, yet we picked it up less than 2 months ago. I had the proof of it being delivered and the copay I paid for it, and they kept my husband waiting a half an hour to eventually find it, and admit they were looking for Dana Clayton...after he corrected them and said Clanton. It was in the specialty medication fridge where it always is. When he was there, he watched another person getting screwed over and she was visibly very upset and they didn't seem to care.Every single time we go, there's a problem. The line is outrageous, you can hear the phone announcing "5 people on hold", and there is zero respect from the employees. I've watched people get angry and argue and I've never understood it, and now I see why. The incompetence is unbearable. We have medications to survive and obviously it's not a concern for them. I'm switching and recommend others to do the same and save yourself the aggravation. This place is going downhill, fast.
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November 2023 by Brian Buith
Your pharmacy the past several months is worse than going to the DMV. Hire some competent people because it’s painful standing there for 20 minutes to be told your meds aren’t ready when they should be. You can’t even get in touch with anyone on the phone because they refuse to answer it.
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October 2023 by J. Torres
Worst place to have your prescription filled. Their wait times are insane, the line to get your prescription is unbelievable every time I’m there.
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October 2023 by Dalila Hernandez
Last night er went late @11:20 pm… the servis, and kaines was exelent!
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October 2023 by Diane lentini
You can never speak to anyone!!!! They do not answer the phone at the pharmacy!!!!
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September 2023 by Gabi Feliciano
The pharmacy doesn’t have enough staff. I haven’t been able to get in touch with somebody on the phone at the pharmacy the last few times I’ve needed to without waiting a minimum of 30 minutes on hold.
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August 2023 by J Noelle
This is not a review about the pharmacy staff but rather how corporate runs the pharmacy. Always understaffed and ALWAYS the most wait time. Over six hours for prescriptions to be ready is pure insanity when people are in pain and suffering. CVS should be ashamed. Will never fill another prescription here. Time to bring back more mom and pop pharmacies and support the ones that are still in business.
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July 2023 by S LIM
I don't wanna go back to pharmacy. Customer Service is very poor. Not recommended.