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March 2024 by Theresa Morales
No changes needed. I observed that this store is well stocked. It was also quite refreshing to see someone my age at the counter. Long story short, they were friendly, receptive, well stocked, and extremely helpful. In my opinion this store gets a perfect 10 out of 10 rating. Great job!
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February 2024 by Bo B.
This is the worst pharmacy in the USA I travel for work and I haven't ever been treated so rudely so unprofessional by the staff and especially the pharmacist. If you look their good ratings are over a year ago if you see the recent ones they are terrible for good reason. Don't try to call you'll be on hold for ever and more than once they will answer and then hang up right away so you have to call back and hold for ever again!!! Not a good perception to start. Stay away from this place there are half dozen cvs within 10 mins of here go anywhere but here. If they continue to treat people this way they will go out of business. Tip of the iceberg pharmacists should know the rules for filling stuff and when this place doesn't almost made me wait two extra days when I didn't have to.. We as patients feel for them over worked and understaffed but that's when you treat people nice to retain business not treat us like for your sanity go anywhere except here.
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February 2024 by ShoshYou Mauth
Garbage Garbage. Garbage.Do notUse this #cvs.
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February 2024 by Bee Gee
Horrid experiences with this pharmacy on several occasions. Whether you are there at 125pm and they ignore you because lunch is at 130pm and then tell you to come back after 2:00pm or they don't have the drug that insurance approved and you have to drive 35 minutes out of your way to pick it up from another CVS Pharmacy and when they are supposed to be filling the remainder of the prescription they tell you that it's not their problem because they submitted it improperly as a refill instead of the remaining pills and they won't help you and they refer you back to your insurance company. Or they tell you your insurance doesn't pay for the drug and it's going to cost you $1,000 like it's something everybody can afford but then you pull up with the insurance company on speakerphone and the insurance company schools them on how to do their job and miraculously the insurance goes through. The best is that they actually hang up on you after they make the mistakes and they're rude to you. Customer service doesn't exist. And the wait time on the phone is approximately an average of 40 minutes at a time.
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February 2024 by BanditHD
I've never been compelled to leave a review before, but my recent experience at this pharmacy was so frustrating that I felt it necessary to share. The service here is abysmal, with consistently long wait times and an understaffed team that clearly doesn't care about the customers.The wait times are nothing short of ridiculous, and it seems like the pharmacy is always understaffed. I don't understand why they can't manage their resources better to provide a more efficient service. The staff, when present, appear disinterested and indifferent to the needs of the customers.I've been to other pharmacies where the service is efficient, staff are attentive, and wait times are reasonable. Unfortunately, this pharmacy falls far short of those standards. I hope they take customer feedback seriously and make the necessary improvements to enhance their service quality.I strongly recommend looking for alternatives if you value your time and expect a basic level of customer service.
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February 2024 by No Name
The pharmacy is absolutely horrible. The wait times for either in store or drive through pharmacy Pick-up is ridiculous. The majority of the time prescriptions were called in hours before and it's still not ready.
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January 2024 by Dee D.
I don't know what happened to this pharmacy ever since they got rid of everyone it's a mess! I get a text my prescription is ready they said no we lost it and most of the customers were yelling at them! One of the technicians kept losing prescriptions and tried to give me another man's medicine!
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January 2024 by Rose Weiss
HIRE MORE PHARMACY STAFF! Phones need to be answered in less than one hour, perhaps a 15-minnute standard. Pharmacy software needs to accuratley portray when the RX is ready for pickup. I have been texted many times that my Rxs were ready for pickup & when I got to the store, they weren't ready & in some cases, the pharmacist didn't even know what RX had been ordered. Customers should not have to arrive needlessly & then wait on a long line & still NOT get the medicine they ordered. This is an absurd breakdown in process, staffing, incompetence & overall function. I will be switching my scripts to a mail-order pharmacy because it's just too difficult to deal woith CVS' continuous incomeptence on all levels. Moreover, other frustrated customers in the store yesterday, January 5, 2023, eched this exact sentiment--that they would switch toi another pharmacy. Five customers ready to pick up their RX were told on the drive-thru & at the pharmacy itself, that they would have to come back for their RX. Unacceptable! This has been going on for months, but the situation has gotten much worse.
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January 2024 by Baoli Lu
The worst CVS pharmacy I have ever been to.There was no customer service AT ALL.I was waiting at the consultation window for over 10 minutes.They just walked right by and pretended not seeing you.Will never step into this store again.No wonder their review score are so low. Now I know why.
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January 2024 by Jenna Liu
Andrea needs to fix her attitude. Why do you feel the need to slam your scanner when we asks a simple question. If you don’t like your job then you might as well just quit.
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December 2023 by Diane Tedesco
Worst place ever. On hold so long I got in my car went there while still holdin in the phone . Can you beleive they were not helping anyone . One girl texting on her phone and 2 others talking one was filling prescriptions . This while still on hold. They should be reported
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December 2023 by Rachna Sabharwal
Always helpful staff. Walk you up to the location of things you are trying to find
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December 2023 by Lindsay Wilson
There was only ONE employee throughout the whole store.No one on the floor to assist with getting locked objects, or finding items.Only one person behind the counter and when asked where the rest of the staff was, he said there wasn’t. Possibly his manager (who was no where to be found).The line was soo long and senior citizens in distress due to the lack of assistance.Also, the one person working didn’t even know where the item I had in question was.Lack of service is disrespectful, especially to vulnerable persons in a pharmacy.Do better. This CVS is nearest to my job, I am never coming back. Will be going to the Walgreens down the road instead.
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November 2023 by Dana Clanton
This place is an absolute joke, and it just continues to get worse.Over the last few months, the pharmacy has gotten out of control.It takes days to get a prescription filled. My doctor called in an antibiotic and I was in an excruciating level of pain and they kept telling me it was delayed. Days later I went in to talk to them and was told my doctor ordered 2 bottles and they only had one and never ordered another, and ignored my phone calls so I wasn't aware. Were they going to just let me suffer? It seems like it. I was risking a kidney infection without medication, and they ended up sending me to another CVS to pick it up. Why wasn't another bottle ordered? Why didn't anyone inform me there was an issue?Fast forward to last night, my husband went to pick up a medication that was delivered from CVS Specialty pharmacy to them. They claimed they didn't have it, and it was canceled in January, yet we picked it up less than 2 months ago. I had the proof of it being delivered and the copay I paid for it, and they kept my husband waiting a half an hour to eventually find it, and admit they were looking for Dana Clayton...after he corrected them and said Clanton. It was in the specialty medication fridge where it always is. When he was there, he watched another person getting screwed over and she was visibly very upset and they didn't seem to care.Every single time we go, there's a problem. The line is outrageous, you can hear the phone announcing "5 people on hold", and there is zero respect from the employees. I've watched people get angry and argue and I've never understood it, and now I see why. The incompetence is unbearable. We have medications to survive and obviously it's not a concern for them. I'm switching and recommend others to do the same and save yourself the aggravation. This place is going downhill, fast.
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November 2023 by Brian Buith
Your pharmacy the past several months is worse than going to the DMV. Hire some competent people because it’s painful standing there for 20 minutes to be told your meds aren’t ready when they should be. You can’t even get in touch with anyone on the phone because they refuse to answer it.
