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October 2023 by Budget Guy C.
I thought these guys were great! They were knowledgable, fixed my phone in less time than they first said, and for a more reasonable price. I would definitely use them again.
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September 2023 by Chris Lopez
I brought a computer to this place to get repaired through insurance. Dropped my computer off August 15th for a battery & screen repair. Over a week and half later STILL HAS NOT BEEN TOUCHED. I called multiple times having to ask for updates with nothing but always an excuse. Unfortunately insurance brought me here but they were advised of this situation. If you get told to go here for insurance there’s others. Nothing but a waste of time. Picked it up & bringing somewhere else who can do this in less than 2 week. FYI SAME OWNERS AT GARDEN CITY LOCATION. STAY FAR AWAY. They ended up frying my computer after being thrown around for weeks
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September 2023 by Kenneth Ross
I recently had the pleasure of working with JP at UBreakIFix, and I must say, he completely turned my perception around. My previous encounter with UBreakIFix at a different location left me with a terrible impression, but JP's exceptional service and professionalism have completely changed my outlook.From the moment I walked into the store, JP greeted me with a warm smile and a genuine willingness to help. His knowledge and expertise were immediately apparent, and he took the time to thoroughly assess the issues with my phone. What stood out the most was his commitment to ensuring that I received the best service possible, without any pressure to purchase unnecessary upgrades or accessories.JP's honesty and integrity truly set him apart. He not only fixed my phone efficiently and effectively but also took the time to explain the problem and the steps he took to rectify it. This level of transparency was greatly appreciated and gave me complete confidence in his abilities.JP's dedication to customer satisfaction was evident throughout my entire experience. He went above and beyond to ensure that I left the store with a fully functioning phone and a smile on my face.In a world where good customer service can be hard to come by, JP is a shining example of what it means to be a true professional in the field. He turned a potentially frustrating situation into a positive one, and for that, I am incredibly grateful. If you're ever in need of phone repair services, I wholeheartedly recommend seeking out JP at UBreakIFix. His expertise, professionalism, and dedication to customer satisfaction deserve nothing less than five stars. Thank you, JP, for providing such an outstanding experience!
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September 2023 by LiGhT SPiRiT
JP was very professional and helpful, this was a super fast service. Will recommend to all my friends and family for any cell phone or tablet repairs. Great job !! Thanks ?
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September 2023 by Rashad Cureton
Booked a repair through my phone carrier and they were able to make it a seamless process from bringing my device and fixing it within 2 hours. Great service.
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September 2023 by Tom L.
I go online and schedule a screen replacement. They email and say if I drop off my phone before 7 pm they can have it the next day. So I'm thinking great, I will have to go a day without my phone. Ha ha ha. I take the time to drive there and they tell me they don't have thescreen in stock and it will take two or three days to get it. Well hello, when I filled out the form and I said I needed a screen so why would they tell me they could replace in by the next day when they don't have it stock. Then I ask them to check if anyone else has it and it turns out Garden City has it. I tell the attendentant if I knew that I would have just gone there and not have wasted my time driving to Bethpage.
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August 2023 by Carmelo A.
This place is a joke. It's run by a bunch of kids that have no clue, and an absent manager. I brought my daughter's phone in for a simple repair. They ordered the part and 12 days later, still no part. They stated they overnighted the part and I came back the next day, still nothing. They also don't have a technician on duty every day. What kind of business that repairs phones doesn't have a a technician on duty to actually perform repairs. This is a very shady business. Save yourself the aggravation and stay from this place. They are obviously not in the business of repairing phones.
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August 2023 by Hemant S.
awesome place to fix the electronics , the staff is very friendly and helping nature highly recommended this place
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August 2023 by Raymond Tesar
Excellent service. I would highly recommend. I have brought two phones here because of cracked screens. Both were fixed promptly and perfectly!
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August 2023 by David Tussey
My Samsung S22 was bricked following a system update. The team here helped me do a factory reset and cloud restore. Took only a short time and worked great. Appreciated their help and knowledge navigating the Google 2-step authentication process. Great job. Thanks.
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August 2023 by rivalartur513
If you have a fold 4 or a new phone, avoid this place. Dropped my fold 4 off on Wednesday and was informed that they do not have the part and it would have to be ordered. Should take 2 days to deliver. I chose to leave the phone there and they informed me that they would call me when it's done. Friday rolls around, no call. I decided to call them to see if the part came in and to see if there are any updates. They informed me that it did, but it was the wrong color, strange. The tech stated they would order a replacement that should come Saturday, if not Monday. Saturday comes around, and I call to see if the part came in. They informed me no, so I waited for Monday. Mind you that they did not call me at any point. When I called on Monday, the tech informed me that the part did, in fact, come in over the weekend, but when they installed it, the internal screen did not work. Now the part is on back order, and I will have to wait without an expected done date. They informed me that I could check other local stores and have it transferred to them. With this new information, I called 6 different local stores and found one with the part. I called back and informed the tech who stated he could have it transferred or if I could drop it off at the different store. I decided to have them transfer the part to their store. I wait 30 minutes and call the store again. The tech stated he did not get a chance to do it yet. Mind you, they had my phone for almost a week already. Decided not to take my chances with this store and picked my phone up, and dropped it off at the other store. The other store fixed it the same day. They even knew why the internal screen was not turning on, which was due to the magnets not being properly calibrated. Overall, even though it's further away, I would recommend Rockville centre UBreakiFix.
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August 2023 by Arts American Motors
Called from Bellmore to make sure I wouldn’t have a long wait. They told me no problem. Bring it in. Close to 3 hours later still getting jerked around. Don’t say you can take some one in immediately then put them in the back of the line. That’s why I gave you a courtesy call. Not professional. Surprised Verizon sent me here.
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August 2023 by Esha Desai
Feliz at Bethpage branch was great. He was very courteous, he communicated about the issues with the phone in a timely manner and phone was fixed within few hours. I really recommend this place and give 5 starts for the service provided.
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July 2023 by Doug Ferguson
Visited the Bethpage location to have a repair done on my Samsung fold 4, inner screen, confirmed with Samsung support and ATT that it's a manufacturer defect, yet I was turned away by the girl at the desk for the scuff marks on the outside of my phone. I'm a patient person and she was rude from the get go, and rude to whoever she spoke to on the phone that day while I waited for her to confirm whether or not my scuff marks were enough to prevent her from doing the work via a text she sent to some unknown person. I'm sure this location isn't bad as a whole, but on the off chance I'll ever need to interact with that person again, I will not being going back.
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July 2023 by Paula Boyle
Marisol was very knowledgeable, patient and competent. My phone was fixed in 2 hours.
