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November 2023 by William C.
i would never go back took truck there 1st visit i gave them a box of lug nuts told them when doing tires any lug nuts worn to replace left box on center console with 24 nuts at 4.78 ea when went to pick up box was gone when asked they used 3 but kept the rest i had to ask for them back i also told them i wanted 4 new rubber valve stems installed they did not when i went out to truck is when i found out they put the wrong tires on when went back in to tell them they said we cant change today drop back tomorrow so trip 2 i drop off tell them make sure you do valve stems this time so i go to pick up and they charge me tire tax again as they now tell me the wrong tires they put on are used now as they told me to drive home and come back tomorrow not my fault!! so i pay and go to leave i still have old valve stems !!! they now say bring back another time so drove the truck now the tires are my winter ones and bought from them with life time rotate and balance so getting them ready for this year i call as say i want to bring and have the valve stems and balance done after a little dickering back and forth about wanting to charge me for balancing them and like the 3rd time i reminded him i bought with life time balance and rotate he finally agreed to do it but it was drop off we are a couple weeks out will see if we can get to it some time never mind rob i took some other place and will pay to have it done correct thank you !! bill c
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October 2023 by Ken F.
My daughter took her car here yesterday for an inspection (10/21/23). It failed, she was extremely upset after being told if she keeps driving this car she'll die! Strange enough her friend took her car there a couple months ago and was told the same thing?! Fortunately in this case there's not much I can't fix so I get handed the paperwork of why it failed I pull it in the garage and start to look it over. I rebuilt a good portion of this vehicle a year ago when she bought it. Item #1 right side mirror, it's there but has a crack, still functional. #2 ebrake cable cut, no the left side broke and not a big deal it's an automatic no one uses the ebrake that's a cash grab. #3 K frame mount torn from sub body, yes this car is rusty it an 06 but I can find no signs of separation. #4 power steering leaking and needs new rack and pinion. This car has a brand new power steering pump and rack and pinion it's not leaking it has old residual fluid from when it was changed. Also told her the power steering fluid was leaking into the inner tie rod end boot. No it's full of fluid because that's how that hydraulic system works! And so what if a hanger on her muffle rusted off and has STAINLESS STEEL wire holding it in place that wire will outlast the car and hopefully this business!! Reading other reviews it seems these guys see a woman coming and it's all $$$$! You should absolutely be ashamed of yourself! And the fact that you claimed it failed emissions because of an egr valve yet there are no I repeat NO CODES!! You're trash and I hope you go out of business!!Update: took to a different garage and explained what happened they took a look at the issues that were claimed and they couldn't find the issue with the frame!! How many people have these guys ripped off that just didn't know they couldn't be trusted
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September 2023 by Bryan W.
Awful customer service. Had a few good experiences in the past. Place has gone downhill. The guy with the buzz cut behind the counter lied to me about what was needed. Will never go back.
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September 2023 by Amy J.
i had spent almost a grand on new tires, picked up my truck on a friday afternoon, a few hours prior to closing for a long weekend. when i got my truck home, 3 of the 4 tires were all but flat, i phoned them and was told it woud be thurs before they could get me in, i explained i just left them within 20 minutes prior, they said i can drop it off tues am, i did and later that afternoon when i picked it up i was told the rims were no good and id need new ones, i took one of the tires to a garage to have them see what the problem was, the rim was never cleaned and the valve stems were leaking on all 4, big e never did their full job- my rims are fine, it cost me another $100 to have the job done correctly. i attempted to speak with a very rude manager, my family has done business with this company for many many years, (kost), for $100 and their incompetence they have lost a large families loyalty and business. its a shame. i will never recommend them to another person. i was spoken to like i was an ignorant little girl and lied to.
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August 2023 by B.P. Rod
I have always received the most professional and accurate service at Big E Tire on Court Street.Pleasant and knowledgeable staff from the Business Desk to the Auto Mechanics!Thank you for your continuing awesome service and know it makes a difference!
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August 2023 by Phil “Felix”
So to start with, I’ve used Big-E for a variety of car services; tires & brakes mostly. But I’ve had 2 recent issues they mis-diagnosed. Leads me to believe they outright misled the customer (me) into paying for something that didn’t need be fixed. #1) The latest was brakes they replaced last year: wanted another new pair of rotors, pads & pistons ~ $800. Parts had < 5000 miles so something seemed wrong in their assessment. Took it to the car dealer and they found nothing wrong!? #2) Rumbling noise under car and seemed to come from rear drive. So after replacing tires & brakes, they thought it was the rear differential drive ~ $3500. Took it back to the car dealer and they found the drive shaft universal joint was locked up which was a couple hundred!Bottom line : Would skip the folks if possible. Compare troubleshooting before trusting thier word … would only buy tires from these folks, if that!
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August 2023 by Tabatha Wonsick
Last week I went for an inspection at the Front St location and was told by Tim that I needed several repairs done to the tune of $1,323 before he would pass my vehicle. Of all repairs I was informed needed to be done, one was that the front lights were "blown". All lights have been checked by another professional, and each light works great. I was also told over the phone first thing in the morning that none of my brakes worked, the rotor was so bad that it could break in two and the sway bar was faulty. My back brakes were new and the rotor and sway bar were fine. Upon further inspection, a new shiny part was found, which leads me to wonder if something was broken at the shop and then quickly repaired when I said I would be picking it up to have repairs done elsewhere. The only thing that actually needed to be done was an alignment. I'm not sure if he attempted to rip me off because I'm a woman and perceived to be stupid, or if he needs more training. Waste of my time and $10.50.
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August 2023 by Jane Pier
LADIES BEWARE!!! I asked my husband to get a quote on tires since he was already there getting his truck tires changed. Tim quoted him an estimate of $400 on tires with mounting, balancing and taxes. When I stopped by to make the appt, he started giving me a song and dance. He said I would have to change all 4 tires or void the warranty if he changed just two. What's truly funny is I didn't need any new tires at all. Had he taken the time to actually inspect my tires like they did at Sam's Club he would have seen I didn't need any, but he would have ripped me off by changing all 4.
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August 2023 by Bob Burmaster
Rob gave us exceptional service! He sourced our tires at his warehouse (conveniently 10 mins down the street), and had us stranded CANADIAN travelers off and driving within two hours! Thank you, Rob!
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June 2023 by Nancy Shaffer
The waiting area was clean. I had a appointment and got there on time. They took my vehicle right in and serviced it. Everything went smooth. I was out of there in a timely manor.
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June 2023 by Robert Petrarchi
Simply the best!Got a flat. Was traveling and needed a quick fix to get back on the road. Took me rather quickly and didn’t even charge me! That’s customer service!Thank you!!!
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May 2023 by Chris Jennings
Made an appointment for 12PM. Asked @ 1:30 PM, how much longer I can expect to wait & was told another 40 mins. Was confused at this timeline.I understood they need to conduct business, but needed someone to explain to me how I seen 3 different people come in and get service, while I’m waiting for snow tires to get changed out?I can appreciate the gentleman’s honesty at the desk, as he told me “we don’t have an excuse”.Had I NOT been told it would be a half hour, and needing to cancel something that was at 1:30pm, I wouldn’t have had an issue.Rob said he wasn’t sure why someone would give me that information, of 30 mins, but moving forward it would be roughly an hour, which makes more sense.Although I was frustrated for what had transpired, I feel like they understood the issue and tried to make it right.Thank you Rob & Big E Tire
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May 2023 by Jonathan Gewirtz
Got a flat on 81-S in a rental car at 5pm. Called and asked if they plug tires. Was told to come on in.Made it there on the donut spare and they were very polite. Took the car in quickly, plugged the tire and remounted it. Took just a few minutes.When I went to pay, they wouldn’t accept money! I would drive to Binghamton just to work with these fellas. MUCHO impressed.
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April 2023 by Matt Ealy Sr
We planned on getting new tires all around towards the end of the summer, but on our drive up from NYC had a blowout on the HWY.I was looking to just find a used tire to temporarily replace the one until I did the full replacement. But Rob was very helpful and not only got me a great deal on a new tire, but it was 2pm on a Saturday when I called , and they close at 3:30. He told me to bring it in they got me in and out in less than half an hour! Great service, very straightforward and honest on top of a great deal! Couldn’t ask for more. We’ve found our new “Go To” for tires !!
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April 2023 by Zach Marshman
Bought a set of studded winters here in November 2022. Supposed to get half off tire changes and $10 off oil change for the life of the tires, as said on receipt. I guess they didn't keep a record of my $800 tire purchase because I was never offered this.Also (same visit) brought this car previously diagnosed bad o2 sensors in, asked them to simply price the o2 sensors for me. They didn't do it right there, as most places will just bring it up on their computer. The service tech said they would call before doing anything, ok great. The call I receive informs me of a $90 diagnostic fee for a part I knew was bad and only asked them to price for me. After arguing they removed it, I'd never had an issue here before but seems like it's going downhill. I won't be back.
